About Your Local BMW Retailer | Douglas Park Hamilton

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

233 ratings and 149 comments received in the last 90 days.

01 June 2026

Salesman Enes was very helpful and made the whole transaction and handover easy. He answered all the questions I had about the car and even went to the trouble of paring my phone with the cars computer- that I found was very helpful. Thanks Enes.

29 May 2026

Millar Littlejohn handled my purchase from start to finish,extremely well and made everything easy for myself.

27 May 2026

Excellent service. Very helpful

23 May 2026

We were nervous at having to purchase a new car after my husbands previous BMW was written off due to an accident however Staff went above and beyond to help and make it an enjoyable experience, welcoming us in the show room and showing genuine care

16 May 2026

Friendly and informed staff

14 May 2026

Great relationship built up with Douglas Park BMW Hamilton & the brand

03 May 2026

Full attention given and friendly customer service. Financial team very easy to deal with, and Sales team frequently and knowledgeable.

29 April 2026

Excellent experience Danny in sales was very helpful and the whole team had a professional approach to meke the sale enjoyable.

15 April 2026

Barry and Paul at Hamilton we're fantastic

06 April 2026

Very easy to get all the information required to make a decision

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03 April 2026

The service I received from Alisdair Lawson was excellent.

02 April 2026

Good service

29 March 2026

Taylor was so lovely , friendly and professional explaining everything clearly.

27 March 2026

The knowledge and experience from Danny Ferguson in sales made me want to buy again from Parks BMW. The full process was simple and Danny was supported by a great team around him

26 March 2026

Parks made purchasing simple and took time to explain the car to me. My only disappointment was the amount on online paperwork I had to complete

26 March 2026

As a returning customer I have always been satisfied with the service provided by Parks. All the staff I dealt with during my recent purchase were pleasant, knowledgeable and accommodating throughout the process.

26 March 2026

Staff were friendly & professional. Only reason for 4 stars is that most of the process is now on line which makes it more challenging to see what you are agreeing to.I also dislike the fact that BMW don't provide a car user handbook, again on line.

24 March 2026

Good service

24 March 2026

Taylor made the experience amazing I couldn't have asked for more from the initial call to purchase to pickup of new vehicle Fantastic keep up the excellent service and attention to detail

23 March 2026

10/10 experience

13 March 2026

Danny as always just brilliant and that's many purchased cars for myself, my family and now both my children over 25/30 years ! Niall bc and Amandeep were just superb to deal with also

06 June 2026

Every time I phone with any enquiry it is handled with no bother at all and always so pleasant in there response.??

06 June 2026

Fantastic customer service and fully updated on progress. The advisor was professional and friendly also

06 June 2026

1st class service

06 June 2026

Good friendly service

05 June 2026

Good customrr service

04 June 2026

Satisfied but needs more communication as waited a week to hear about update on repairs

04 June 2026

Friendly. Professional service with a quick turnaround.

04 June 2026

Because wee Laura is a great example of good customer care would recommend her to everyone who's interested in looking into the showroom

04 June 2026

Prompt, timely & efficient. Cleat communication.

03 June 2026

Good service from laura and the rest of team .

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03 June 2026

The job was completed quickly and ahead of time

03 June 2026

Profession service reception staff who were friendly and helpful. The work was carried out to a high standard and then the car was valeted, again to a high standard.

03 June 2026

Dropped car off for its first service. I was attended to v quickly - all staff I encountered were extremely efficient and friendly.

02 June 2026

Told it was ok to do MOT but on day got phone call to say I would lose a month I had my MOT done early to fit around Holidays and other commitments I did get the option to cancel and change but as I said holidays and other commitments were in the way

02 June 2026

I waited 3 and a half hours to get my tyre changed which took 5 to 10 minutes. I understand the workshop was busy but with it taking such a short time to change I feel it could have been done earlier to save me waiting so long.

02 June 2026

Just a mot this time and through with professional checks.

02 June 2026

After leaving the dealership the car displayed a chassis warning message which advised not to drive. The car had been plugged into updates and diagnostics as part of the MOT offer. Very surprising .stopped and restarted which cleared message ?

02 June 2026

Service itself fine (as far as I know) Requested car not to be washed and it appears it was.

01 June 2026

Mechanic phoned me whilst checking car and kept me up to date

31 May 2026

Its always ultra professional, quick and easy there and Laura Connolly has been looking after customers for years there and dors such a good job .

30 May 2026

The staff, from front to back all helpful and attentive.

29 May 2026

Dealership staff were professional and approachable throughout the service experience and would normally receive 5 stars. Car battery failure was deemed to be my fault due to lack of driving milage and therefore out with warranty which I dispute.

29 May 2026

Courtesy car provided service carried out car returned vacuumed and washed when promised

28 May 2026

My car was also being checked as the passenger front door wouldnt open from the inside. I was advised that there was no fault found and the door opened fine however, this never once worked in the 3 weeks I tried open it and the handle is now loose.

28 May 2026

Staff were helpful but was very disappointed that my charging flap simply got stuck Seems a basic design flaw

28 May 2026

Kimberley was very helpful and responsive, checking the impact of the issue with the clutch and timing of availability of parts. Initial issue with bulb warning light was easily resolved.

28 May 2026

Car was not cleaned following MOT despite this being offered when car was dropped off in the morning.

28 May 2026

Always helpful. Communications are always very good.

28 May 2026

Excellent service as always.

27 May 2026

I gave Short notice to complete the tasks. Everything was completed on time and I was kept up to date. Car is running like new now. Thank you. Highly recommend

27 May 2026

Professional and welcoming

27 May 2026

Friendly service which kept me updated.

27 May 2026

Laura was exceptional

27 May 2026

My service advisor Laura Connelly was brilliant from start to finish, very friendly and helpful. My car was also taken great care of by the Technician Stephen Black and was perfect upon collection.

27 May 2026

An intermittent squeak fixed

24 May 2026

Excellent service no quibles, work completed with no issues

24 May 2026

The issue reported was not resolved

24 May 2026

Was called about a vehicle recall, from start to finish everything went incredibly smoothly. Danny's customer care in the Hamilton branch was excellent.

24 May 2026

Everything went as planned

24 May 2026

Swift and efficient

23 May 2026

Easy to arrange, drop off then collect car.

23 May 2026

Big improvement by keeping customers informed when work has started on car and when work is complete and car available for collection.Over the years communication was very poor and failed to call you back when promised they would.

23 May 2026

Poor communication relating to dealership processes

22 May 2026

Great service , fantastic mechanics , I would recommend BMW to everyone

22 May 2026

Was pleased with the Center and the communication given.

20 May 2026

The app advised an estimated completion time didn't include additional checks requested resulting in a long wait to collect car

20 May 2026

Very efficient service and carried out on time!

20 May 2026

Didn't complete all required requests as per booking requirements. Also contacted day of service to say about another service and this was not completed.

19 May 2026

Douglas park Hamilton team was brilliant for start to finish on my car. They alway kept me updated. Special mention to Daniel Carrington his constant updates and support brilliant

19 May 2026

Team were really friendly and help answer my technical queries

18 May 2026

It was in for a recall yhat is all.

18 May 2026

The service I received was really good, at Hamilton...it was complicated by the introduction of a 3rd Party from Marshall BMW in Grimsby. That was not as good a service.

18 May 2026

Courteous staff and very helpful

17 May 2026

I feel the service agent could have been more welcoming but overall the customer service was fine.

17 May 2026

Everything went well - no hickups. The Check- video was much appreciated. Tracking the service steps most useful.

16 May 2026

Great service

16 May 2026

Professional service from booking vehicle in through to repair bent carried out.

15 May 2026

Had to rebook due to an error in dates

15 May 2026

Got looked after really well

15 May 2026

I liked the video report on the check

13 May 2026

Fantastic service as always.

12 May 2026

Excellent customer service Danny was amazing

12 May 2026

Professional and friendly service

10 May 2026

Although the scheduled service was carried out in usual good fashion the technicians disconnected the dash cam but did not reconnect it. This is despite my mentioning the same issue on previous occasions. It's there for a reason.

09 May 2026

Kept informed during the process

09 May 2026

Booking was easy, staff were helpful and explained everything including basic cost of work being done. I also appreciated having the choice to preauthorise possible work that msy have been required. The short video of the vehicle health check is good

07 May 2026

Didn't have to wait for service!Also can say that Laura is exceptional with customers and helped me with a problem I had!I can also say that the communication through out was excellent!Please keep up the good work!

06 May 2026

Was quick and efficient and kept up to date by text

06 May 2026

Staff very friendly had a puncture around half a mile from the site, road side assistant came quickly. Contacted the site they arrange a replacement vehicle for me coming in an hour later. 5 star customer service from the service and rental staff.

05 May 2026

Efficient and effective service with good communication

03 May 2026

Excellent and clear communication throughout. Work was carried out to a high standard and I felt like a valued customer.

02 May 2026

Excellent pick up service and health check plus amazing value with discounted parts fortunate of the car

30 April 2026

Good service

29 April 2026

Very efficient & kept upto date

29 April 2026

27 April 2026

Everything ran smoothly

27 April 2026

Very friendly and helpful staff a great all round experience and service

27 April 2026

Superb service & hospitality

27 April 2026

Always very friendly staff and they are good at their jobs

27 April 2026

Delay in getting my car booked in to have a tyre changed after the initial service.

26 April 2026

As this is a company car I have not been a direct paying customer. Our fleet management uses BMW. Should it be on private contract I would not use as they invent issues for financial gain

25 April 2026

I was completely ignored for quite some time,while waiting to hand in my keys.

25 April 2026

Everything went according to plan

23 April 2026

I had raised a repair was needed to plug in charger in cockpit of vehicle I was advised that the repair was done and that was not the case.I asked if they could update car my dash is still displaying that work is needing done on car

22 April 2026

No I was not satisfied

22 April 2026

Everyone was extremely courteous and professional however the receptionists were a bit 'frosty' at the front desk.

20 April 2026

Courteous and on time service with comfortable waiting facilities

19 April 2026

Everything went smoothly

18 April 2026

The service and MOT were carried out efficiently and punctually and I was kept informed throughout the process.

18 April 2026

The starter motor recall was completed efficiently and staff were courteous and helpful. I was asked to consent to a vehicle health check, however no report was ever supplied ?

17 April 2026

Satisfied - very easy drop off process and phone call to confirm all works had been completed.

14 April 2026

Friendly knowledgable staff who explained everything clearly and precisely

13 April 2026

Fault identified and covered under Warranty, car not delivered back on same day but available midday following ,

13 April 2026

WAS INFORMED THAT THE WORK WOULD BE CARRIED OUT COMPLIMENTARY AS A GOOD WILL GESTURE. I WAS GIVEN A BILL FOR NEARLY £400 ON COLLECTION OF THE CAR. IF I HAD BEEN INFORMED, I WOULD NEVER HAVE AGREED TO THE WORK.

12 April 2026

Quick and efficient, very nice service advisor. Super helpful.

12 April 2026

Car in for 5 days phoned twice to speak to someone about update was told no update, basically no communication!

11 April 2026

Excellent customer service

11 April 2026

First time at Parks Hamilton first class welcome and kept updated

09 April 2026

Simple first service carried out efficiently. Prompt receipt of video vehicle examination. Car valeted before being returned.

08 April 2026

Very efficient service

08 April 2026

From start to finish the contact and service was great.

07 April 2026

Always get good service at Hamilton but this time dealt with Aaron who was exceptional start to finish and made my experience a lot easier and friendlier he is a credit to parks service team

07 April 2026

first class service

04 April 2026

I had an alloy wheel refurbished at BMW Hamilton. The repair was done within the quoted timescale and I was delighted with the work carried out. It looked like a new wheel! Very impressive.

02 April 2026

I brought my BMW in for the starter motor recall and the whole process went smoothly. The work was completed efficiently and the car is running perfectly with no issues. Overall, very professional service and a positive experience.

01 April 2026

Everything was dealt with properly and was easy to arrange

31 March 2026

Great service as always!

29 March 2026

No collection pick up slots available. Lack of parking. Self service booths aren't the best experience and didn't correctly complete check-in. No phone update as promised until I phoned in the driving through rush hour. Sat Nav now not working.

28 March 2026

Courteous and helpful staff

25 March 2026

No interaction from staff

23 March 2026

Staff all very polite and friendly and bend over backwards to be helpful.Really good service.

23 March 2026

Car had large amounts of dried on adblue left over rear drivers side when I picked it up. A lot inside filler cap too. Was satisfied with rest of work and would have given much higher score if this had not happened.

21 March 2026

Excellent overall. Slightly disappointed the car was not given a wash (inside was hoovered). My previous car suppliers; Mercedes & Audi always washed & hoovered my car each time it serviced.

20 March 2026

Dealt with promptly,explained the.process and gave me a time to pick my car up

19 March 2026

Everything was carried out quickly and professionally and details passed on to me in a timely manner.

18 March 2026

They had the car 3 weeks, repaired only the big repair, then were going to let it out with a fault, and if I hadn't asked for an MOT, they would have let it out with a defective tyre, and sent an email saying I had missed a brake fluid service? Poor

18 March 2026

Ellie and Laura were great as usual and got both the mot and service done and back to me really fast 10/10 service as per usual

18 March 2026

In was sent my video just after ten when my car was in for a service. Received a call after three to say no tyres in stock

18 March 2026

I was quoted a price on several occasions and once the car was in 45 minutes in the workshop as was advised they could not do it for that price, I could clearly see the manager and advisor speaking about this, very poor customer experience

17 March 2026

Outstanding service

17 March 2026

Great service kept updated car returned when stated

17 March 2026

Excellent service from Aaron @service dept quick efficient friendly and reliable

16 March 2026

Efficient check-in, polite and welcoming service agent

16 March 2026

Efficient self-service check-in. Texts/emails keeping me informed. Friendly and knowledgable staff. Good quality work.

15 March 2026

All went well. Thank you Kevin

15 March 2026

All went as planned

14 March 2026

On time,polite. Car was ready when they said. No problems at all.

14 March 2026

John Knotts always goes above and beyond helping me out everytime. I'm based in London and whenever I need anything for my car, he's there and sends them asap. Would always keep dealing with him, thanks John.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Douglas Park Hamilton BMW

Address

Bothwell Road, Hamilton, Lanarkshire, ML3 0AY

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01698 303700

Map

Areas served

Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill

View map

Address

Bothwell Road, Hamilton, Lanarkshire, ML3 0AY

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:Closed

Phone

01698 303700

Map

Areas served

Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill

View map

Address

Bothwell Road, Hamilton, Lanarkshire, ML3 0AY

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:Closed
Sun:Closed

Phone

01698 303700

Map

Areas served

Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill

View map

Address

Bothwell Road, Hamilton, Lanarkshire, ML3 0AY

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:Closed
Sun:Closed

Phone

01698 303700

Map

Areas served

Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill

View map