- Home
- About Douglas Park Hamilton
- Douglas Park Hamilton Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
386 ratings and 203 comments received in the last 90 days.
05 April 2025
Olivia and the Business Manager made purchasing the vehicle an effortless and pleasant experience.
03 April 2025
Great service from start to finish and handover also very informative and professional.
03 April 2025
Barry is extremely helpful, mindful and accommodating. The whole experience was stress free from beginning to end.
03 April 2025
everything well organised
02 April 2025
I received excellent service when purchasing my new car
22 March 2025
Excellent customer service
20 March 2025
Mia was brilliant at the handover. She went through every function of the car and made it really clear what each button on the touchscreen did.
12 March 2025
Great personal service from Alisdair Lawson.
10 March 2025
Everything went very smoothly from ordering to delivery
07 March 2025
Staff were at all times helpful snd courteous
06 March 2025
Very satisfied. The staff were knowledgeable and helpful throughout.
06 March 2025
The staff are very helpful and look after you
05 March 2025
Again, the salesman I was dealing with was extremely helpful and keeping me upto date with the build of my car.
05 March 2025
I new what I wanted and the dealership sourced the car I wanted at an excellent price. All the documentation was signed remotely which was a new innovation which I appreciated, especially not living near the dealership.
27 February 2025
Options explained despite the confusing BMW system. All good, everything that they said would happen happened on time .
14 February 2025
Never had any problems. Barry the salesperson was in regular contact with me explaining every step.
09 February 2025
Great Sales people and staff very friendly and know their subjects and are experienced with BMW / took time with me with finance and other questions
06 February 2025
Again, Adrian put us at ease, and help us greatly. Particullary after I had been involved in an extreme RTA. Adrian helped with the restoration of my confidence in driving again.
05 February 2025
We have been buying cars from bmw parks of hamilton for over 22 years and also for the same sales man called Danny Ferguson.
05 February 2025
Why not? I got a nice car.
10 April 2025
Awful service my brakes are still making a noise
10 April 2025
Really satisfied with my new car. I have no complaints.
09 April 2025
Self explanatory
09 April 2025
Always can rely on Parks
09 April 2025
Professional experience at check in. Jobs completed to my satisfaction and timescales offered for outstanding job needing completed
09 April 2025
I am totally disappointed by poor quality BMW engineering.
08 April 2025
They provide fantastic service from start to finish
08 April 2025
Because of the delay from report of issue to time of fix.
07 April 2025
Excellent customer relations by very welcoming and knowledgeable staff who fully explained both the work to be carried out and the process as well.
07 April 2025
All of the interaction I had was clear and informative.
07 April 2025
Very organised ??
06 April 2025
Fast, friendly and competent service provided
06 April 2025
Good service
05 April 2025
Everything done as expected
04 April 2025
Efficient service
04 April 2025
It appears that the servicing dept take a rigid approach to fault finding which seems to blind them to taking a common sense approach. This results in customers having to pay for unnecessary work. That said, the manager was reassuringly pragmatic.
03 April 2025
Whilst the car was with Park Hamilton I was contacted regarding a small issue regarding my car. This issue was dealt with wile the car was with Park Hamilton. Car was collected when work was completed to my satisfaction.
02 April 2025
Excellent customer service
01 April 2025
Time (2.5 hrs) taken for winter to summer wheel changeover unacceptable after booking appointment time.
01 April 2025
Straight forward process
01 April 2025
I was disgusted with the customer service at Douglas Park. I am currently putting in a formal complaint. 1. I was not contacted at all to let me know anything about the car.
01 April 2025
Always keep you informed of progress
01 April 2025
All good
31 March 2025
as above
31 March 2025
Service completed on time and budget
30 March 2025
Again car was uplifted & returned in a timely manner.
30 March 2025
A different brand of tyre was put on my car, instead of replacing the tyre with the same one
30 March 2025
It was amazing, picked up the car, dropped it and gave some free goodies
28 March 2025
Checked in online as per the BMW email but still received a missed call and voicemail after doing so, to confirm. Phoned back and couldn't get through when I was going to ask to have the fault checked. On the morning; the advisor was great and
27 March 2025
Checks identified a nail in tyre which was good and it was repaired at reasonable cost. However the car returned with the valve dust cap missing. Annoying as it is not a basic standard dust cap.
26 March 2025
I really do not know what goes on in that place, can't work them out That's my I have traveled over 200 miles to Warrington to buy from halliwell jones For my last 3 cars , shocking when Douglas park is on my door step
26 March 2025
Always professional and courteous when visiting
26 March 2025
Found the automatic system confusing asking about various options, when simply wanted car's first service
25 March 2025
As is the norm with them, the experience could not have been easier or better.
24 March 2025
Pleasant staff at the service desk who kept me informed during the service and returned the car to me at the time requested.
24 March 2025
Kept up to date on how service was going
23 March 2025
Because they did what they were supposedto
23 March 2025
Everything went exactly to my expectation and requirements.
23 March 2025
Efficient and knowledgeable staff
23 March 2025
Helpful and professional
22 March 2025
Had no issues.
20 March 2025
Again excellent service
19 March 2025
No hard pushy salesman
18 March 2025
Kept updated on the status of my car and quick turnaround with the service
18 March 2025
Andi kept me updated. She explained X5 had to be held overnight due to a replacement windscreen washer reservoir being ordered and my car having to be held at garage for another night because return drivers unavailability. I was not inconvenienced.
17 March 2025
No complaints - they picked the car up and dropped it off effectively at my work.
17 March 2025
Service advisors and technicians are a credit to the company. Valeters also do a great job.
17 March 2025
Great service
17 March 2025
Friendly staff!
17 March 2025
Everything good
16 March 2025
The car i have came from a BMW dealer in Perth but obviously for servicing purposes as i stay in East Kilbride i wanted something close to hand and i heard that you were a good and trusted dealer. I have been very satisfied with the service.
16 March 2025
Was quick and efficient
16 March 2025
Car returned with two dust caps missing.
16 March 2025
Although my oil and microfilter service was carried out, other service items mentioned above were not completed.
15 March 2025
As above.
15 March 2025
Staff are amazing!
15 March 2025
Handling of warranty issue was excellent
14 March 2025
Always pleasant and easy to deal with. The services have all been competently carried out and in a timely manner.
14 March 2025
Fast and efficient
12 March 2025
Uncertainty over areas which had been serviced on car. Follow up from garage personnel assured me that work in question had been completed.
12 March 2025
everything done as it should be.
12 March 2025
Updated throughout
11 March 2025
Excellent customer service. Great communication and easy experience.
10 March 2025
Efficient and friendly staff
10 March 2025
I got two new tyres fitted however on board computer not recognising them not a huge problem but thought it would have been checked before leaving service department
09 March 2025
Satisfied
09 March 2025
Excellent service provided.
09 March 2025
Slow, car damaged and nobody told me. Now it need a repaired and that has been ignored by the garage despite me calling and emailing the garage
09 March 2025
Great customer care also got my car back fixed &valeted like showroom condition again thank you.Valeting team technicians too & service team managers.
09 March 2025
The girl at the services called jenna was very attentive and kept me informed
09 March 2025
As above. Also ive been dealing with thus branch fir many years with different cars.
09 March 2025
Pretty happy but price quoted for brake disc replacement was way too high. Good price for replacement tyre though.
09 March 2025
Please see below
08 March 2025
I tried to call Caragh for clarification on how my service and mot was. Only know that one of my tyres needing changed. I've called 3 times and she hasn't gotten back to me. Her colleague told me she emailed her to contact me. 2 weeks later no call.
08 March 2025
All work carried out to a high standard
08 March 2025
I'm confused as to how my car can alert me to a fault, this fault is the identified by a BMW roadside technician, confirming it to be a common fault, yet this garage can't find it. Baffling.
08 March 2025
The work carried out was great . Experience prior to the work not so good
07 March 2025
Professionally dealt with and answers for any questions
05 March 2025
Friendly, efficient service.Provided loaner vehicle
05 March 2025
No attention paid to clean car interior.
05 March 2025
Issue would have been better in booking via Zenith
04 March 2025
good communication - very poor/difficult parking place and car uncleaned
04 March 2025
As above
04 March 2025
Over all service was good
04 March 2025
Very unsatisfactory service don't return calls quickly either
04 March 2025
Had no issues suited my needs
02 March 2025
Polite knowledgeable and friendly staff and a world renowned product beats most of the others
02 March 2025
As expected no problem
01 March 2025
Friendly and helpful knowledgeable service. Washed the car very well for me after the service and recall work. Pinpointed the cause of a couple of problems I mentioned for me as part of the service.
27 February 2025
Kept up to date throughout the service
27 February 2025
Easy process of booking in
27 February 2025
Really easy to deal with
26 February 2025
The service you always get from BMW is second to none. That's the reason I have driven BMW cars for the past 20 odd years.
26 February 2025
Terrible service
25 February 2025
Completely satisfied this time with Douglas Park , I have been a bit critical in the past about this dealership but the Service received this time was faultless. Compliments to the Service Manager
24 February 2025
Asked for tracking to be checked when new tyres fitted as had worn at just short of 15000 miles and car pulling to the left. Was told this had been done and no issues however car still pulling to the left will need to put car into another garage
23 February 2025
Excellent service
23 February 2025
The car needed a part which was ordered in however a courtesy call would have helped me understand the subsequent delay in returning my car as I wrongly assumed that having got the health check notification the car would have been ready sooner
22 February 2025
Booking car in with seven weeks notice then told no parts available is not acceptable. When I inquired why the parts were not available was told she didn't know and it was the parts dept.
22 February 2025
Fantastic as always - this is the reason why I've stayed a customer for as long as I have. Thank you.
22 February 2025
I have nothing to add to the answer above.
22 February 2025
As above
21 February 2025
Looks after customers really well one of the best dealerships I've been too.
21 February 2025
Communication was awful and no courtesy car available
21 February 2025
Communication was good and happy with the price
21 February 2025
Staff amazing
20 February 2025
Car was in for a recall. Given it back and drivetrain error came up along with engine management light. Recall was the EGR Cooler. Error was the EG sensor. I told Laura that the car faulted almost immediately after getting I was called a liar
19 February 2025
Pleasant staff, very nice environment.
18 February 2025
Not keen on the service check-in process/key locker. A nice option for out of hours but not customer facing during shop hours. I have to faults or complaints on the work carried out on my car. Video link during the visual checks is a nice touch.
17 February 2025
Excellent from start to finish
16 February 2025
Absolutely astonished that as part of my not insignificant near £1200 bill which included a screen washer system strip down and clean £79 I now have a screenwash low warning alert in my car ! No sreenwash refill !seriously???? Very dissatisfied
15 February 2025
Good communication
14 February 2025
Despite the issue with contact the visit went well and all the work was varried out ot my satisfaction
13 February 2025
Laura, the service adviser at Parks BMW Hamilton was absolutely first rate. Very efficient and pleasant - both on the telephone and in person when I arrived to pick up my car.
12 February 2025
Done the recall as required.
12 February 2025
Prompt service and kept me informed
11 February 2025
No problems and everything explained from start to finish.
10 February 2025
Ease of booking and communication throughout
09 February 2025
All issues addressed to our satisfaction
08 February 2025
Very professional
08 February 2025
As above
08 February 2025
Absolutely no issues
07 February 2025
Everything that was required was dealt with and I was kept updated on progress.
07 February 2025
Very efficient
07 February 2025
Good service
07 February 2025
As above. I don't think the lane assist could have been Road tested.
06 February 2025
Great job done and car cleaned and washed for pick up
06 February 2025
No waiting about, staff dealt with me as soon as I walked in the doors
06 February 2025
The service department are very friendly and knowledgeable
06 February 2025
Quick, efficient recall
04 February 2025
You give me what I need and want
04 February 2025
They were very friendly and professional. They contacted me before the visit and kept me informed if progress
04 February 2025
Always happy to help and assist
04 February 2025
The service advisor was very professional and my vehicle was throughly checked and repaired as required.
04 February 2025
Can't fault the health check or the wash and vacuum .
03 February 2025
Easy and treated well.
03 February 2025
Service and MOT carried out quickly and vehicle picked up earlier than expected.
03 February 2025
My car was picked up and dropped back off at my work which was very convenient
03 February 2025
It wasn't quite up to the normal standards,caused by the initial response to my request for assistance.
03 February 2025
Very friendly and helpful staff. Fast and efficient service.
03 February 2025
Everything went extremely smoothly and was kept updated on the progress of my car , no complaints at all
03 February 2025
In particular the car washing after the MOT was exceptional
02 February 2025
Happy with the garage service
02 February 2025
Back up and follow up ideal
02 February 2025
Having getting email and texts to remind me of my service date and time and with a persons name that was looking after my car was a nice touch
02 February 2025
Excellent service however I forgot to mention that I have servicing plan and paid in full.
02 February 2025
Think it was too long 2 weeks to wait for appointment did not go out of their way to help with computer failure especially as it was a new car.
01 February 2025
Helpful staff and communication was good. Everything fixed and working
01 February 2025
Quick
01 February 2025
Good service.
01 February 2025
Everything that was pointed out on the video was sorted.
01 February 2025
Ease of booking, timely service and communications
29 January 2025
All went well - and the coffee was good while waiting.
28 January 2025
As above my experience has always been excellent.
28 January 2025
All issues were resolved and was given clear indications of timeline and this was met
28 January 2025
Staff very friendly and professional
27 January 2025
The staff were friendly and helpful. The repairs were carried our and my car was ready on time.
27 January 2025
As soon as I arrived, Laura let me book the car in before 8am. As I was hoping to wait for the car, this was great. Then i was only in for 1.5 hours. Laura.could not have been more helpful and friendly.
26 January 2025
Again service was excellent
26 January 2025
Wasn't made to feel welcome
26 January 2025
Really pleased,Arron Bannantyne was pleaure to deal with
26 January 2025
Excellent service
25 January 2025
Excellent service
25 January 2025
Laura was very helpful and friendly
25 January 2025
Smooth and informative
24 January 2025
Very welcoming, everyone very pleasant and nice to speak to.
23 January 2025
All done with the minimum of fuss, good communication and completed as expected.
23 January 2025
Efficient staff and quick turnaround.
22 January 2025
Customer service agents efficient and very courteous
21 January 2025
Completed service ahead of scheduled time.
21 January 2025
Mo particular reason I very rarely give 5 stars
21 January 2025
Excellent customer service everyone really friendly video of work carried out very satisfying to watch free washing service easy to check in
20 January 2025
The hospitality is stellar
20 January 2025
Outstanding service
20 January 2025
Precheck very good proactive service Check in very good update on day Picking car up excellent and car was sparkling clean
19 January 2025
Repairs carried out fast
19 January 2025
Good service from the service administration.
19 January 2025
Excellent work, service & communication
19 January 2025
Happy and satisfied.
19 January 2025
I am satisfied with the work carried out and feel completely hapy with the level ofwork done
18 January 2025
No issues at all
18 January 2025
Good customer experience
09 April 2025
My experience was amazing. My salesman Taylor Ritchie couldn't have done any more to help me. Taylor was always on hand to answer any questions I had and made buying my new 1 series really easy. Afterwards, he made sure everything was ok too.