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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
293 ratings and 171 comments received in the last 90 days.
28 January 2026
The guys were absolutely amazing, took the time to show me everything about the car and made the process as easy as possible!
28 January 2026
Salesman Mr Barry McLean was very down to earth introducing me to the BMW range. I have now passed his details to friends when they are in market for a new car
25 January 2026
The whole process of buying a car was very easy and comfortable. Many to Alasdair lawson for everything
16 January 2026
Exceptional service
18 December 2025
Great. Only couple of careless very minor finishes to car preparation hardly detracted.
07 December 2025
Great experience with the local BMW dealer
27 November 2025
Alisdair Lawson at Douglas Park BMW Hamilton was very helpful, approachable and made the process straightforward. Also managed to get my car delivered earlier than expected.
20 November 2025
Excellent service and support from start to finish as per comment in previous question.
16 November 2025
Paul Henderson was a good communicator and the purchase of my new car went smoothly
04 February 2026
Polite efficient service
04 February 2026
Centre was clean, comfortable
03 February 2026
Work was carried out in good time. Staff always pleasant
03 February 2026
Although my service was delayed due to a late delivery it all went well and was communicated well
03 February 2026
Car was ready earlier which was ideal and also washed leaving car immaculate
03 February 2026
All staff were friendly and helpful. My car was serviced as required and cleaned inside and out. Very pleased with the whole process.
03 February 2026
Accommodated my request for a Saturday and fitted threat the same time
02 February 2026
Douglas Park Hamilton's Team are always polite and friendly, are good at communicating and do any work required to a good standard.
02 February 2026
My experience was excellent, from booking my car in for it's MOT, to the top notch customer service when I arrived at the garage. My car was also washed and hoovered when I picked it up.
02 February 2026
It would have been good if someone had explained the update to the car
02 February 2026
Asked for the car not to be washed and it was. I prefer to have my car valeted by the same person to avoid any scratches or swirling
01 February 2026
I'm sure it was Laura ? Kept me up to date on progress Very friendly
31 January 2026
Done on time
31 January 2026
Efficient Good customer service Ben fired from the collect and return to home address service
31 January 2026
First class customer service
31 January 2026
Always an excellent service from check in to collecting my car. 26 years as a customer, always been excellent.
30 January 2026
Parks bmw never fail at customer service. 10/10 every time. So helpful
29 January 2026
All done quickly.
29 January 2026
Fast and efficient
29 January 2026
Managed to get vehicle booked in very easily and got told timescales for how long it would take on drop off.
29 January 2026
Service/recall carried out in a timely manner to suit my needs of a quick visit to Scotland to visit family. Jenna and the blonde girl next to her at the service desk were both brilliant and a credit to the business. Would give 10 stars if an option.
28 January 2026
I was dealing with both Aaron and Caragh, Both were extremely helpful and I've dealt with Caragh the past few times and always been an exceptional service I would appreciate this being passed on to the staff so they are aware of the job they do
28 January 2026
Very happy with way I was dealt with.
28 January 2026
Service promptly began on my car with walk round video sent the night before booking (car dropped off early). Clear communications provided regarding areas that required work.
28 January 2026
Great service, very quick. All were clear and attentive
27 January 2026
Service dept kept me informed of what was happening with my car
27 January 2026
Service and MOT completed on time although wasn't allowed to use my platinum discount card. Told I couldn't use it as the car was over 3 years old even though the car was 4 years old when I bought it.
26 January 2026
Great service from the staff
26 January 2026
Friendly people.
26 January 2026
kept informed adn great to deal with in branch
26 January 2026
Service very professional
24 January 2026
Service advisor (female sorry can't remember her name) was lovely, friendly and very professional.
24 January 2026
Care and attention to our vehicle, service advisor Steven Murray was really helpful and arranged everything , Ellie at the dealership was fantastic and so helpful. First class service! Thank you to all the team for their care and attention.
24 January 2026
Everything went as planned.
24 January 2026
Just so welcoming friendly and explained everything so perfectly
20 January 2026
Good comprehensive service infused with courtesy
20 January 2026
Happy
19 January 2026
Was left disappointed to be charged for someone looking at 2 things wrong with car when it was already booked in for a recall - nothing was found but still charged
19 January 2026
I have an engine fault now showing on my dashboard that wasn't there before it went for the service. My seat position had been moved, aircon was switched off, auto handbrake was switched off.
19 January 2026
The service is always very good.
19 January 2026
The service provided was first class from start to finish.
18 January 2026
I had asked for the vehicle to be returned as soon as possible which was facilitated. This assisted me no end with other domestic arrangements.
18 January 2026
It's really reassuring to receive a video of the Health Check and to know exactly what us going on with your vehicle
18 January 2026
Quality service from lovely staff. Cant fault anything. Many thanks Paul Larkins
17 January 2026
First class service as always
17 January 2026
Definitely a visit of two halves. The girl at reception took my details and asked me to have a seat, as the car hand over person was on a call. She then took a break away from her desk, didn't pass on the message I was there leaving me for 20mins.
17 January 2026
Great service, car was immaculate after wash
17 January 2026
Pleasant staff and good communication
17 January 2026
Great communication and very efficient service.
17 January 2026
Exceptional customer service service.
16 January 2026
Communication was good . The entire process was smooth and easy.
16 January 2026
Always efficient, friendly and professional
16 January 2026
Easy drop off using remote service
15 January 2026
At short notice I obtained a booking for a battery problem which was giving me significant concerns. This was rectified very quickly and during my wait in the service area I received exceptional treatment from the reception staff.
15 January 2026
Honest appraisal from the start once I spoke to a more knowledgeable service advisor on my cars recalll. But not too shabby service as expected from a very busy franchise.
15 January 2026
Very efficient
14 January 2026
Everyone I dealt with during my visit were very pleasant and helpful.
14 January 2026
Service advisor was very knowledgeable and helpful
14 January 2026
when i first arrived the staff at the reception were not at there desk but there was other staff that could have attended but they didnt look up or acknowledge my presence,it took the cleaner to tell me there was a self check in further up.
13 January 2026
Very good customer service and experience
12 January 2026
Laura was excellent, and explained everything clearly, car was serviced fairly quickly which was helpful as I travelled from Girvan.
12 January 2026
Excellent customer service and very friendly and accommodating staff.
11 January 2026
On the whole, delighted with the service. What had prevented. 5 star review is 2 little niggly things- (1) dash cam not reconnected (2) drivers seat was adjusted in all directions, not just fore and aft - no need for this
11 January 2026
Arran kept me informed as to what was happening with my car repair at all times
06 January 2026
service and car delivery staff know their job!
06 January 2026
Caragh was very helpful and kept me informed throughout the process.
02 January 2026
Friendly helpful staff
02 January 2026
My Maintenance Plan had a slight hiccup and it was sorted out with collaborative team work.
01 January 2026
Fault is still the same , heaters not blowing to windscreen or middle vents Only blowing to feet and won't demist windscreen
29 December 2025
I have no complaint.
29 December 2025
Because the staff are friendly and look after you professionally
28 December 2025
Car was returned to me spotless
28 December 2025
Since we bought this car we have used your Hamilton Branch for MOT and Services. During our visit we spoke to Salesman to exchange our other car. ( a BMW Series 3).narrowing it down to a Hybrid Series 2 or.a convertible. Think we will go to Mercedes
27 December 2025
Simple and straightforward
26 December 2025
Excellent service
24 December 2025
A few niggles with the booking procedure and rather too many reminders otherwise fine
23 December 2025
No problems with MOT & SERVICE
23 December 2025
The service is outstanding. As a valued customer you are treated like royalty.
22 December 2025
What disappointed me was discovering the service pack I'd been sold was wrong and I had to top up £360 just before Christmas!
22 December 2025
THE TEAM WAS VERY PROFESSIONAL
21 December 2025
Staff were very helpful
20 December 2025
A bit slow with getting car back
19 December 2025
Always have a great interaction from booking to pick up of vehicle
18 December 2025
Cannot fault it
18 December 2025
We rely on Collect and delivery service
16 December 2025
I was asked if it was ok to wash and vac my vehicle, when I turned up the next day to collect (the part required for recall never arrived and caused overnight delay) the vehicle was returned to me without a wash or vac. Expected it to be clean
16 December 2025
Laura was really helpful
16 December 2025
No issues all excellent
16 December 2025
Everything competently done. Nice showroom to wait with free hot drinks. Car was not particularly washed well but was complementary so that's ok. I'm satisfied.
13 December 2025
It seems like a flawless service level at all times
13 December 2025
Work was completed and the car returned quickly.
13 December 2025
Very professional and friendly service provided .
12 December 2025
Easy online booking process and car was available for collection in rapid time
12 December 2025
Car ready when told
12 December 2025
Car serviced and brakes replaced within the agreed timescale.
10 December 2025
From start to finnish They were excellent let me no at every step what was happening Every one I met was professional and friendly
09 December 2025
Rather have genuine parts on my bmw plus service was great aswell and was there to help
09 December 2025
Disappointed with our service plan. Although we were alerted early on the day seems vehicle had been given wrong plan by Parks. Service Manager Graham called to explain and we are waiting new plan details coming after service visit.
09 December 2025
Very happy to bring my cars for service at this well established bmw garage
08 December 2025
The dealership reminded us our MOT was due & booked the vehicle in on a date to suit. Inspection showed no issues & minor service will follow early in 2026. Our vehicle was washed and hoovered which was appreciated. Staff friendly & professional.
08 December 2025
When an issue was caused by BMW Hamilton they weren't helpful and made me feel like it was my issue.
07 December 2025
Booked the car in 4 weeks before. Said I needed car back at lunch time. Was told, mention this when dropping keys off which I did. Called around 1.30 car hadn't been in yet. As it was only a minor service I don't think it should have taken 8 hours.
07 December 2025
Car was booked in easily and ready for me me bang on time
07 December 2025
Excellent
06 December 2025
Booking straightforward Good courtesy car
06 December 2025
See above
06 December 2025
Very good service
06 December 2025
Simply very quick and great work
06 December 2025
Quick and efficient
04 December 2025
As previous
04 December 2025
The reason I've gave 5 star is I had a 5 star service at bmw in Hamilton
02 December 2025
Really good service this time round. Very pleased with the work carried out on my car. Lovely staff to speak to from getting booked in through to follow up call for summary and payment. Many thanks!
02 December 2025
I was very satisfied with my service experience at Douglas Park Hamilton. The team was professional, helpful, and kept me well-informed throughout the process. Everything was handled efficiently and the level of customer care was excellent.
02 December 2025
No issues.
02 December 2025
I hadn't been in the dealership for many years (my late wife was a customer), so was impressed by the 'new' layout & the professionalism of all staff who I engaged with.
02 December 2025
As per above
02 December 2025
The Service staff have gone through some changes recently however, on the day of my visit, I was assisted by Laura. She remembered me from previous visits and was very welcoming, attentive and a pleasure to deal with. She is a credit to Douglas Park.
01 December 2025
Great communications throughout.
01 December 2025
The team explained what was happening and when the car would be ready
01 December 2025
Very satisfied
01 December 2025
Laura connelly, sorted me right out shes a saint
29 November 2025
Very friendly staff who were approachable and helpful. Service team also sent me a helpful video.
29 November 2025
Douglas Park BMW, Hamilton have serviced my BMW cars for over 22yr and Monday 24 November 2025 was another satisfactory experience.
27 November 2025
Good alround experience
26 November 2025
Again good service and helpful staff
26 November 2025
Easy drop off, straightforward pickup with clear explanation of findings.
25 November 2025
No service reqd.
25 November 2025
From booking in to final collection everything was handled professionally and with a smile.
24 November 2025
It would have been 5 if it hadn't been so pricey
24 November 2025
All communication was spot on.
23 November 2025
Customer service is pretty bad, important information regarding policy's not discussed with customers after work being done ie dash cam disconnection. Non apologetic when called back to discuss the issue.
23 November 2025
hopefully car OK.
23 November 2025
Always first class, professional and friendly service from everyone at Douglas Park BMW Hamilton
23 November 2025
Great team kept Well informed
23 November 2025
Setting and facilities are good Relaxed atmosphere
22 November 2025
Had no problems
22 November 2025
Getting video is helpful and they always contact if anything else arises.
22 November 2025
Video was informative. Laura let us know when car was ready, went thru paperwork then walked us out.
21 November 2025
A little pricey but hey it's a BMW
20 November 2025
Very professional team.
20 November 2025
Staff very helpful , helped me finish getting the app.
20 November 2025
Great customer service
19 November 2025
As above the time taken for the service was greater than anticipated- more than 3 hours as opposed to 2 hours estimated
19 November 2025
Had no issues with the service - got the video about how they have checked car etc and found that informative - friendly staff
19 November 2025
Attentive and pleasant staff.Made to feel comfortable while waiting in showroom and remembered by sales people.work carried out and completed to satisfaction.
19 November 2025
Break down/no communication and only given 30mins to collect vehicle before showroom closed at 1800 after initiating contact. Service was confirmed as completed via WhatsApp at 1024am. Raised dissatisfaction on 2 occasions and still no contact:3 days
19 November 2025
Quality of work is excellent as is the valeting. Staff are extremely friendly and go out of the way to help if you have a query.
18 November 2025
Jenna and the team that were assisting me when my car was being fixed were all really professional and approachable. I found the girls very pleasant to deal with.
17 November 2025
I have no complaints
17 November 2025
Communication start to finish very good, either via emails, video or in person.
15 November 2025
Brilliant, never got the names of the people that I dealt with but the team there where great, really friendly and helpful hoping next time the hire car is the X3 need to test out my next BMW once this one is done
15 November 2025
My alloy had been damaged when the car was in for a new tyre and i am still awaiting a reply
15 November 2025
Completely satisfied. The work was carried out and I am completely satisfied with everything.
13 November 2025
As stated above from reception to completion of service
13 November 2025
Car needs fixed
13 November 2025
Recall cause was checked and diagnostics performed quickly, I was updated through the process
13 November 2025
As above
12 November 2025
Kept well informed
11 November 2025
The customer service was fantastic
11 November 2025
Not ideal having to leave the car for a service, we took a train into the city centre and returned 4.5 hours later but car still not started, luckily Laura is a problem solver and turned a 3 star service into a 5 star experience. Superstar!
11 November 2025
I had no reason to be dissatisfied at any point.
FIND Douglas Park Hamilton BMW
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
05 February 2026
There were no problems.