OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
198 ratings and 137 comments received in the last 90 days.
15 April 2026
Barry and Paul at Hamilton we're fantastic
06 April 2026
Very easy to get all the information required to make a decision
03 April 2026
The service I received from Alisdair Lawson was excellent.
02 April 2026
Good service
29 March 2026
Taylor was so lovely , friendly and professional explaining everything clearly.
27 March 2026
The knowledge and experience from Danny Ferguson in sales made me want to buy again from Parks BMW. The full process was simple and Danny was supported by a great team around him
26 March 2026
As a returning customer I have always been satisfied with the service provided by Parks. All the staff I dealt with during my recent purchase were pleasant, knowledgeable and accommodating throughout the process.
26 March 2026
Parks made purchasing simple and took time to explain the car to me. My only disappointment was the amount on online paperwork I had to complete
26 March 2026
Staff were friendly & professional. Only reason for 4 stars is that most of the process is now on line which makes it more challenging to see what you are agreeing to.I also dislike the fact that BMW don't provide a car user handbook, again on line.
30 April 2026
Good service
29 April 2026
??
29 April 2026
Very efficient & kept upto date
27 April 2026
Everything ran smoothly
27 April 2026
Very friendly and helpful staff a great all round experience and service
27 April 2026
Superb service & hospitality
27 April 2026
Delay in getting my car booked in to have a tyre changed after the initial service.
27 April 2026
Always very friendly staff and they are good at their jobs
26 April 2026
As this is a company car I have not been a direct paying customer. Our fleet management uses BMW. Should it be on private contract I would not use as they invent issues for financial gain
25 April 2026
Everything went according to plan
FIND Douglas Park Hamilton BMW
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
Address
- Bothwell Road, Hamilton, Lanarkshire, ML3 0AY
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01698 303700
Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill
29 April 2026
Excellent experience Danny in sales was very helpful and the whole team had a professional approach to meke the sale enjoyable.