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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
479 ratings and 229 comments received in the last 90 days.
22 November 2023
Due to parts issues in the supply chain the X1 delivery forecast slipped a couple of months, but we were always kept informed .
17 November 2023
Car was delivered on date promised and in immaculate order
16 November 2023
Douglas Park Hamilton is excellent, repeat customer and Barry Menzies was fantastic from start to finish and when the car was delayed kept me informed along the way
14 November 2023
Very happy the staff were amazing
04 November 2023
Everything went smoothly from order until delivery.
02 November 2023
Because everything ran so easily.
01 November 2023
Barry Milne was excellent, patiently taking his time to advise on all features of the car including warranty, service etc.
26 October 2023
All staff always very helpful & friendly !
25 October 2023
Staff were very attentive and couldn't do enough for me. Staff were very helpful with completing paperwork. The technician helped me to connect my phone and set up my personnel profile as well as run through the technology in my new car.
21 October 2023
See above
19 October 2023
The car arrived earlier than expected 3 days before I departed for work overseas. This meant that the car would be sitting in the drive for 5-1/2 week. Douglas Park told me not to worry about it and would wait for my return for payment and collection
11 October 2023
Chris Kelly was amazing during this purchase of car
10 October 2023
Our sales executive, Danny Ferguson, was very helpful and knowledgeable. Danny kept us fully up to date with the progress of our car.
04 October 2023
The purchasing experience was faultless.
04 October 2023
Friendly and attentive staff. Good product knowledge and deal that suited my finances. Cat was ready and handover was painless.
21 September 2023
1st class
05 September 2023
Again attention to detail communication and top class service
22 November 2023
I was satisfied with the work carried out.
22 November 2023
Efficient booking system.
22 November 2023
Fair price, really good service pick up and drop off of car
22 November 2023
Just great customer service
22 November 2023
As above
22 November 2023
Because Max in the service team looked after me from start to finish and was very knowledgeable and helpful, and went above and beyond.
21 November 2023
Very satisfied
21 November 2023
Was kept informed through process but it did take 3 weeks to resolve
20 November 2023
As above pleasant staff with easy and quick booking in service
20 November 2023
Totally professional service
20 November 2023
No problems
19 November 2023
Polite and efficient
19 November 2023
Staff were not very welcoming when collected the car.
19 November 2023
Satisfied and happy for the service and the BMW team,looking forward for next appointment..
19 November 2023
Left garage with a price by the time I got home price has trebled. Apparently service costs got dragged through late.
17 November 2023
Works completed to vehicle as required and around agreed time.
17 November 2023
I presume the work was performed as required
17 November 2023
New tyre ordered and fitted with a couple of days
16 November 2023
My contact at the service desk is brilliant and makes my visits very easy. Aaron is very helpful.
16 November 2023
Very efficient and friendly service
16 November 2023
Arran is very helpful and gets the job done. Disappointed I wasn't offered a car clean.
15 November 2023
Didn't receive a call to advise the work was completed and had to call to confirm the car was ready for collection
14 November 2023
Nothing is too much trouble for the dtaff
13 November 2023
As above
13 November 2023
No issues.
13 November 2023
I has asked for the car to be ready by lunchtime, having dropped it off at 8 am, but it was not ready unti about 4.45pm.
13 November 2023
Service was easy to book and excellent customer service.
12 November 2023
Did not top up Add Blue 14 litre required, would have paid if asked
10 November 2023
I expect my service engineer to pay meticulous attention to detail in every respect. When I drove my car away every tyre had different tyre pressures and all tyres were between 7 and 11 psi under pressure. It makes me think what else was missed.
09 November 2023
Staff very friendly and helpful
09 November 2023
Douglas Park, really look after you and have the special youth of wash and vac.
09 November 2023
As above.
09 November 2023
Incredible service from the team at Douglas Park BMW Hamilton as always, kept me informed and went over and above to ensure I received a great experience
08 November 2023
As above - generally poor customer service experience.
07 November 2023
Very satisfied
07 November 2023
Points off for faulty headlight on delivery and cancelled repair date at the last minute but on the day of eventual replacement the team were outstanding.
07 November 2023
Dropped the car off at 8am and didn't get the car back till 4pm. This is far too long and inconvenient. Also, car returned with engine management light on after 2 days when the car had full service and MOT
07 November 2023
This time around very pleased Washed the car , cleaned inside and adjusted handbrake all at the same visit
07 November 2023
The CITNOW video was very good.
07 November 2023
I visited to change summer tyres to winter ones. The process was carried out efficiently and I was kept informed of progress by the service advisor. Happy with my experience.
06 November 2023
Perfect.
06 November 2023
Job was carried out correctly
06 November 2023
Eay check in & car back early afternoon washed & hoovered
06 November 2023
Lack of communication
05 November 2023
Great customer service
05 November 2023
As above
05 November 2023
Aaron looked after me very well, took time to understand my issue and went the extra mile to ensure I was fully satisfied with my service. He is a credit to Douglas Park Motors.
05 November 2023
Very satisfied. Always a fast and reliable experience
05 November 2023
Car being returned was delayed by a day both for me and my daughter, 2 separate bookings.
02 November 2023
one of the friendliest dealerships I have ever dealt with and have returned here several times due to this fact.
02 November 2023
Very good
01 November 2023
Well informed throughout service. Girls I dealt with were knowledgeable & efficient & friendly!
01 November 2023
called immediately to let me condition of car
01 November 2023
Reasonable price and quality service.
01 November 2023
Not the usual high quality of service received from Hamilton on this occasion. Car had number of services required including new rear brake pads. Brake pads were not ordered and car was in car for 2 days which was not required, poor service.
31 October 2023
Service staff were excellent
30 October 2023
Always accommodating to our requirements when putting our car in for servicing.
30 October 2023
Not all required work was complete
30 October 2023
Again the I get at all times
30 October 2023
Friendly staff quick book in and return of car
29 October 2023
Friendly and courteous staff
28 October 2023
Collected car and returned completely valeted all work done well
28 October 2023
Problem solved and car ready for collection and valeted as planned.
27 October 2023
No problems - booked in with Laura who advised using the express key drop off service and then picked up from Aaron. Really quick and easy.
27 October 2023
Absolutely no issues experienced.
27 October 2023
Have alway got my cars from parks hamilton as they do a great job .my only disappointment was I lost my private plate .because the last guy I delt with always sorted the paperwork out when it was time to renew just paid the excess for the transfer .
27 October 2023
They resolved all issues with car
27 October 2023
Handled professionally
26 October 2023
I am still waiting for the video of my tyre which had to be replaced due to a blister Your team are superb and kept me updated
26 October 2023
Overall very good
25 October 2023
Quick service no queuing in and out
24 October 2023
Kept me informed throughout.
24 October 2023
Impressed with their professionalism and ease of busines.
23 October 2023
Part fitted and car ready within timescale given
23 October 2023
The young lad who served me at the service desk was very helpful and seemed to be very knowledgeable about the cars and helped me by setting up the BMW app on my phone . 10 out of 10 for him ??
23 October 2023
Waited all day for a phone call which never came .Got lift to garage at near closing time and got car .they said that they forgot to call me. Wasn't really a problem but would have been easier if I had got the car when it was ready
23 October 2023
Explained works getting done and made sure I was happy with all the works
23 October 2023
As above
22 October 2023
Technically they work carried out was fine.
22 October 2023
Good communication and service carried out promptly.
22 October 2023
No issues and everything went as well as expected
22 October 2023
As above
19 October 2023
Car was delivered ahead of schedule and the backup was first class
19 October 2023
Everything done as asked and car valated
18 October 2023
I was advised my car would be washed and it wasn't
18 October 2023
Will not be back.
18 October 2023
Professional
18 October 2023
So, I've had a service plan from BMW since owning this car. The service plan has had to be adjusted twice now and I've had to pay out extra money. This seems to be because the 'onboard' service notifications don't tie up with dealer 'expectations'.
17 October 2023
Had to get TSE to find the fault with my car ,was expecting a courtesy car but didn't get one.
17 October 2023
Service representative was professional and courteous throughout my visit
17 October 2023
Great service and was dealt with quickly
17 October 2023
Done what I asked and in good time too. Very nice friendly staff on arrival and whilst setting up my service and mor
17 October 2023
Quality, customer attention. Welcomed by everyone. Seemed genuinely pleased to help. Valeting the car when not asked for
16 October 2023
Great Service
16 October 2023
Only had my car 4 weeks- This should be an enjoyable time. However, I am listening to an unknown squeak
16 October 2023
Excellent as ever
16 October 2023
Good experience
16 October 2023
Not a great experience from failing mot to suspected damage I've been left with.
15 October 2023
Issues resolved first attempt
15 October 2023
Vehicle not inspected until late afternoon. Had to be kept overnight for a fairly simple error code reset.
15 October 2023
Have been with Douglas Park past 4 years. Not returning
14 October 2023
Friendly and helpful service. Very impressed.
12 October 2023
Completed recall on car.
12 October 2023
Not knowing what was happening for a few days with no contact was disappointing, I felt I had to keep phoning, give the customers a direct number to speak to who is dealing with their car, it makes the bmw experience so much better,
11 October 2023
I simply dropped my car off and was able to pick it up later the same day
11 October 2023
Everything happened exactly as planned and they washed my car,
11 October 2023
Service team good but let down.
11 October 2023
Some problems for some people with the new church in system.
11 October 2023
This is due to being told my Douglas park Hamilton that my car requires diesel particulate sensor that would cost me £350 however my car was in the garage at Hamilton 6-8 6weeks ago and was told it would was a temp sensor and would be £250
11 October 2023
Excellent service, friendly and helpful staff.
11 October 2023
great customer service, and kept on time. Perfect
11 October 2023
My sales representative Niall was definitely pre prepared for my visit after enquiring about the car. He explained everything and made the experience calm and answered all my questions directly with knowledge.
11 October 2023
I would have given 5 stars had I not had to call before close of business to ask when I could pick up my vehicle . Aside from that , good experience
10 October 2023
Gentle and professional
09 October 2023
Called three times and was told I would receive a call back which didn't happen. Had to call the following day to speak with someone.
09 October 2023
Apart from the wait, it was a painless experience all round.
09 October 2023
This was the first time I have dealt with the team at Douglas Park and it was a great experience throughout. Well done
09 October 2023
Car was picked up and returned quickly. Contact between was good.
09 October 2023
Works completed as discussed vehicle was ready when required
08 October 2023
Courteous and professional
07 October 2023
When I got my car back after 2/3 weeks they had not even wash or clean the inside of said car.
07 October 2023
Issues appear to have been dealt with
06 October 2023
I was informed about the repair to my car would be done and they delivered a curtesy car to me
05 October 2023
Very friendly and professional
05 October 2023
Car was fixed and I was provided courtesy car. Only thing stopping this being 5 stars - shortage of staff on service reception at the time resulting in delays being dealt with. Also the courtesy car fuel light came on having driven about 1/2 mile.
05 October 2023
called to say they couldn't find the seat issue and needed expensive diagnostics. I found the snapped wire myself. Upon pickup, the car had key issues, which they claimed were due to 'talking keys.'
04 October 2023
Completed all items on to do list although did take slightly longer than estimated plus kept up to date with costs.
04 October 2023
Service Dept. Staff were helpful, but I was bitterly disappointed that the workshop Technicians could NOT fix the problem I had with my BMW - I spent over £300 on a part which they said I needed - and waited 4 weeks for it - but it DID NOT WORK !!!
03 October 2023
Everything was great apart from when o was told the car was ready, it was just being washed so I waited about 15-20 minutes and the service girl brought me the keys and told me the car wash outside. It was outside but it hadn't been washed at all.
03 October 2023
Again first class and well looked after
02 October 2023
Very good
02 October 2023
Helpful staff and ar given wash and hoover out as well.
02 October 2023
Polite and efficient service assistant, notified ahead of time that service was completed
02 October 2023
Keeps my car serviced with BMW OE parts and trained technicians.
02 October 2023
Completed the tasks required to good standard
02 October 2023
Everything completed as explained
01 October 2023
All my requirements were completed to my satisfaction and the staff were most helpful in explaining the status of the condition of my car.
01 October 2023
Having been mentioning sponginess and shuddering when using the brakes since the wheels were removed to have them painted black, we have now been informed that the brake pads and discs need to be replaced. Parks service disregarded earlier concerns.
30 September 2023
As above . All staff from receptionist to after sales manager have an absolute stinking attitude. Even up in the main office don't have the decency to let you know how your complaint has gone .9months for a software update is atrocious from a dealer.
30 September 2023
First class service.
29 September 2023
Aaron on dropping car off and Max whom I dealt with when collecting car were both very mannerly and professional .
27 September 2023
Very poor service Douglas park Hamilton no helpful avoiding this branch
27 September 2023
Problem found and solved
27 September 2023
Overall excellent service
27 September 2023
No problems encountered.
27 September 2023
As before No problems
25 September 2023
Wrong part was ordered. Therefore car not ready for further 24 hours. However dealership provided a courtesy car.
25 September 2023
No not at all 2 phone calls the day before appointment and got 2 different answers was wanting to drop car off one person said ok 2nd phone call for verification was told not happening just take car on due date
24 September 2023
Very pleased with services supplied.
24 September 2023
Job was carried out satisfactorily with great service personnel
24 September 2023
They did there job
22 September 2023
poor communications and lack of updates,, seem uninterested and lack ability to deal with breakdowns efficiently
21 September 2023
Good experience
21 September 2023
Quick feedback and all completed well
21 September 2023
Technicians are good but the personnel at the service desk need to be more friendly with the customer. Used to be shown to your car not anymore, given your key and told it's in the overflow car park, not what I expect from a BMW dealership.
21 September 2023
Dropped vehicle off in afternoon before it was due to be serviced. Telephone call that evening to say it was ready for collection as they had managed to get it done sooner. If I had known this I would have waited. Car wasn't ready when collected
21 September 2023
Car was not ready on day works were to be carried out. Was told I could pick up car but brakes had not been checked. Left car for another day for new break pads. Now have car back but rear brake counter and warning light have not been reset.
21 September 2023
Wait for a slot was over 6 weeks. Had to chase on progress even though car was dropped off day before. Car not there on collection. Was still in the garage. No one had brought it round. Radio fault not fixed, still the same. Video & clean was good
20 September 2023
£600 service and car was not washed!
19 September 2023
Job well done
19 September 2023
W ork completely explained
18 September 2023
Always great service, staff great to deal with
18 September 2023
Thought Paul Henderson was fantastic. He was very professional and had a great attitude
18 September 2023
I wasn't 100% certain on which car to choose, Danny was a massive help and was very accommodating, allowing me to test drive a couple of cars to help me make the right decision for my next car. He made every step of the process very easy.
17 September 2023
They gave A courtesy car why my one was being repaired
17 September 2023
Timely and effective service provided and kept up to date throughout.
17 September 2023
No fuss great experience
17 September 2023
Everything went as planned
16 September 2023
Staff polite and nothing any problem
16 September 2023
Honest about the work carried out and charged me less than expected. The car was washed to a high standard.
16 September 2023
It was recall issue. Took a long tine to schedule the apt
16 September 2023
All work was carried out with the minimum of fuss, done on time and car picked up and brought back.
16 September 2023
Everything i asked for was dealt with
14 September 2023
Team all good polite and professional
14 September 2023
Service completed quickly, excellent comms, car thoroughly washed and returned.
13 September 2023
Great service and took my car early got it back earlier than expected
12 September 2023
Very poor service, was told my car would be ready for 3pm the following day after I dropped it off. On day of collection I was informed that the mot hadn't been done and I had to wait 2 hours in reception, also very poor at returning calls
12 September 2023
DP Service Colleague Aron was excellent.
12 September 2023
Car was ready as promised
12 September 2023
Good customer service and received my car back quicker than stated
12 September 2023
never any problems.
11 September 2023
Car was done quickly and efficiently
11 September 2023
Bad workshop scheduling having cars waiting almost all day to be worked on.
11 September 2023
Very professional and keep you informed if there is any other issues.
11 September 2023
Everyone makes mistakes and I feel they could have thoroughly checked the car when the engine check light came on..I believe they've just St turned the light off without fixing the car..Which I s alarming to say the least..
11 September 2023
When i booked the car in for its services i advised it was on a service plan which was confirmed. When i arrived at the garage i was advised there was no more services due on the plan and a minor service would be £500.
11 September 2023
Aaron at the service desk was professional, provided clarity and was my point of contact from acceptance of the car to its return. The cost of the repair was dealt with in a clear and transparent way.
10 September 2023
I understand things get missed but being lied to is not the answer.
08 September 2023
Because I wasn't left waiting to be seen. I was shown where to go as soon as I arrived. In and out in no time,with no hassel.
08 September 2023
Needed to bring car back a 2nd time after the issue should have been fixed, no courtesy car available either time even though I'm not local to the branch
08 September 2023
Again quality of communication and prompt and timely service
07 September 2023
When our service was completed and our car washed, our tyres looked as if they weren't cleaned at all. The car itself was cleaned properly too.
07 September 2023
Done a good service on my car parked and washed very happy i
07 September 2023
Service MOT completed on time
06 September 2023
Unfortunately my car wasn't washed or vacuumed when I collected it.
06 September 2023
Car was ready when promised, was hoovered (even though it was an absolute riot inside) and was washed with tyres slicked.
06 September 2023
Efficient, professional, flexible when asked questions, good communication
06 September 2023
Was told my car would be ready same only to get a call late that evening saying it won't be ready till tomorrow and I told them I wouldn't be able to make it tomorrow. Was told that fine you can come day after it's no problem.
04 September 2023
Prompt, kept me posted on progress and was a completely faultless experience
04 September 2023
No issues found with my car when in for a re-call
04 September 2023
Went above and beyond to get my car repaired when it broke down
03 September 2023
Not happy was told car failed m.o.t needed two new tyres when got car back Only one tyre replaced also asked for rear wiper to be replaced wasn't
03 September 2023
Good efficient service , but my car was not hoovered out aswell as any other time it has been in before , it's only a small thing but these small things are what make your service above the rest ???????
02 September 2023
Standard MOT & service. Disappointing interaction with inexperienced advisor.
01 September 2023
Well they ask to clean the car inside and out and it was very poor there were marks on the window and the gear levels well was not cleaned
01 September 2023
Crap
29 August 2023
Excellent service
29 August 2023
So helpful !
28 August 2023
Explained at each point in journey what was required and stuck to it and on time advised. Hassle free. Also checked upon collection I was happy with service/repairs.
28 August 2023
Job done
28 August 2023
Dropped off the car to a pleasant man with a smile, no queue. Picked it back up from the same man, and again he was polite. I was sent a video of where we were in terms of the cars progress.
22 November 2023
The handover was perfect