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They kept me informed all the way through the process. The staff are extremely professional and knowledgeable about the products.
Friendly staff who kept me informed with the progress of my car, didn't need to chase people up to find out when my car would be ready. Asked me what time I needed my car back and it was ready before the time I required it.
Everything done professionally and details well explained
efficient and on time
Always well looked after. Exactly what you would expect from a top quality BMW dealership.
Job was completed on time and my car was cleaned and ready for me.
Everything was made so easy and fully explained. Staff were very helpful and so friendly. Thank you so much
Again due to customer service and the open and honest attitude.
It all went very smoothly a great way experience
Find the servicing a bit over priced
Car had a recovery recall issue which BMW emergency had done diagnostic and found the AGR valve had to be replaced due to the recall issue. Hamilton never checked or fixed properly and car faulted 3 days later again
Great customer service
The car had been faultless since purchasing it until a window wouldn't close. spoke with Andy who allowed me to bring the car in immediately and that fault was corrected the next day. A separate fault regarding a noisy door seal hasn't been fixed
The staff were very polite, courteous and kept me up to date regularly through the day.
Staff nice enough and gave a lift to work
No hassle first class service - car pick up from home excellent
My car was in for a recall and also to fix a persistent problem with noisy brakes (2nd time it's been in). Break problem not rectified & noise is still terrible. It's embarrassing driving such a nice car that sounds 'like an old bus'.
My car was due a service which all seemed to go fine but i was also reporting a DAB radio issue for the 4th time having been told there was "no fault found" on 3 previous occasions. I even supplied video of the "obvious" fault occuring
Hannah Johnston Service Advisor demonstrated a very good understanding of the vehicle recall process in terms of knowledge. Hannah was both professional and friendly making the experience a first class service.
I asked for my car not to be cleaned so that the paint wont be scratched. The lady that booked it in said she would put a note on it. Picked it up and it had been washed .
Service staff kept me updated plus my car was very well cleaned.
Car went in for its first major service at 29,300 miles with no apparent faults. On picking up the car dashboard warning immediately displayed 'Transmission, engage parking brake to prevent car rolling' Parks didn't accept related to service!
I was kept informed of the progress of my car and what was wrong with it
All work done efficiently
Problem solved and got car back earlier than expected. However was charged for insurance for hire car and all I needed to do was bring in schedule which nobody explained to me. Just wasted the experience.
Very friendly helpful atmosphere where nothing is a bother.
Flawless booking system and text reminder regarding my appointment. Served promptly on arrival date and telephoned when job was completed. Handover was also dealt with in a similar manner. The staff were very attentive with me.
First class service from start to finish.
Good service, good communication. Overall pretty happy. I'd prefer if when it was getting washed, it got washed rather than sanded. Costs more than the service to get the swirl marks out.
I am usually very happy with the service from Parks.
Friendly staff, kept in touch through email & telephone letting us know what the issues were with the car & fixed it all within the day to be collected that evening.
Prompt and helpful in all departments
very helpful and efficient. I've used them for about 12 years and wouldn't go anywhere else.
This was a BMW recall visit and after waiting for nearly 3 hours I was told my car did not need any adjustments to it. I appreciate that the mechanic had to wait until the exhaust cooled but surely BMW should know which cars really need attention
Work was carried out quickly and I was notified in the time predicted
they are doing all they can but head office is taking forever to resolve my issues.
The overall experience from when i took the car in to finish was perfect.
Excellent customer service by the dealer staff.
Did not have to wait long to book my car in. Staff remembered me from previous visits. Very helpful and accommodating.
work was undertaken and completed on time
I felt diagnosis was expensive and took too long. Two days.
Again, the booking was smooth, arrival thro pick up on time and a valet for a bonus.
the reason I'm dissatisfied is I have a broken light cover that should have been replaced under warranty but was not as you deemed it my fault and I know for a fact that the light cover is faulty.
Overall very satisfied, although to date the car is under warranty. Might not be so happy when cost s down to me
Staff are really friendly and helpful. They keep you up to date on how long your car is going to be. Also video came through as I was sitting waiting telling me about any issue they found.
Fault on car was repaired in good time. Service staff were excellent. Car was cleaned and hoovered for my collection
Ticked all the boxes
Friendly and professional
They were able to take the car in within a few days of me receiving the recall letter from BMW, which was excellent. Staff were friendly and courteous and they offered to do a check on the car as well as a wash and vacuum which I declined.
I was looked after by Scott Gibb who I found to be helpful, polite and friendly. An asset to your company
Do to helpful staff
Courteous service reception and helpful service manager
Service carried out quickly and efficiently. Collect and delivery service very convenient
Easy to book, prompt service on arrival, good explanations, Very knowledge and pleasant staff member (Natalie)
Staff always very professional,friendly,informative and generally makes a visit a very good customer experience.
Asked for a price for an oil change and use would call me back never received that call !!!
Went above and beyond to provide a great service
Scot the young guy seemed nice and normal
Had to push for a like-for-like car on second repair, after a sub standard courtesy car was given first time. Fault took 2 repair attempts to fix, and I felt they could have made the repair more of a priority (my car sat 1.5days without any work)
Dropped off my car and curtesy car ready, services completed within 5 minutes.
Having to pay for insurance on courtesy car.
Excellent service! Staff couldn't have been more helpful.
Fantastic customer service and the attention to detail and knowledge from the team and the friendliness of staff when ever I am at the dealership
Straightforward.Pleasant helpful staff.
They made me feel like i was a priority being a motability customer that relies on my car to get around.
Very prompt and efficient service with Douglas Park, BMW Assist and Campsies collection vehicle. Also replacement car and quick turnaround.
Honest and very friendly, all expectations met
Staff where very courtious, walked me to my car, my car was valeted, which was a lovely touch i was not expecting, and I loved the video of the underview of my car which was emailed to me.
Nathalie was exceptionally helpful and kept me up to date with progress on my car as well as informing of the cost up front
Great customer service. I was keeper updated with my vehicles progress at all times. Scott in the service department is a credit to to Douglas Park (Hamilton).
I was kept well informed and treated with courtesy
From 1st phone call to the very end 100% 1st class service as far as I was concerened
No issues to report. Great service
Fast and reliable service
The staff at BMW Hamilton are polite and very helpful, their customer service is very good.
As above, 1 more star would have been given had I been able to book a courtesy car but they were fully booked
My car has been returned to me in perfect running order
Service representative, Hannah, was very friendly & efficient. Process was smooth. Car was valeted upon collection.
They appear to have diagnosed and fixed a challenging-to-find issue
Car was serviced - Friday. Not driven apart from taking it home. Driven on Wednesday (some 90 miles) and the oil light came on saying there was no oil. How could this be.I drove the car on the Thurs night - oil light came on and drivechain stopped.
always very good especially after sales
The interpersonal skills of the staff I dealt with were first rate. This has not always been the case at Hamilton.
first class service
I received a Health Check video by email which in my opinion was a bit of a waste of time. The content covered was less than previous videos with only reference to tyre wear and drawing my attention to the fact my tyre inflation kit had expired.
From start to finish, the sales executive (George Anderson) provided a first class service.
Salesman was very thorough
Excellent deal Excellent Salesperson Excellent BMW Genuis Excellent handover- made to feel special! Flowers
Simon was very patient and took time to show what the car can do and give me the confidence to use the different options.
Greg not only sourced the car I was looking for he had the car delivered within one week.
Kept upto date and delivered before expected date
Park's were very attentive and looked after everything from order to handover very effectively and efficiently.
Handover of the car was limited to a thirty minute demonstration of features in the car. The amount of features should be supported with some form of idiots guide for reference.
Salesman Alisdair gave all information required, without being pushy and helped us choose our new car. He has sold us some of our previous cars, and would look to do business with him again.
I was unfortunate enough to need to buy myself two cars in the space of 6 months , my first being written off in a fire, the staff at BMW Parks in Hamilton could not have done anything more to help me at this difficult time.
Sales representative answered every question with confidence and explained in detail
It was a fantastic experience.
Would have given 5stars (and would apply that still for George Anderson). Only hassle was being supplied a faulty bike rack and when querying it at pick up being told by the