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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The level of service I experienced was conducted in a professional and friendly manner. All aspects of the service were explained in detail to my satisfaction and within the timescales promised.

Service

Service was good. However when I booked the service I told the adviser that I had seen the service online at £192 The adviser said that he could match that but after picking up the car I got a phone call from the garage to say it would be £249

Service

An absolutely fantastic Dealership, with a fantastic team, from Sales to Service.

Service

As above - works were carried out as promised. The advisor I dealt with (Hannah) was excellent and very personable.....she would no doubt flourish in a sales related role.

Service

No very satisfied at all.

Service

First class service with no fuss

Service

I was told to come in for the car at 3pm I did the car was not ready but no phone call to tell me I was then told it would be another hour I got a phone call about 1.5 hours later then had to sit for ages till I was given my key there was more

Service

I was booked in as soon as possible due to curtesy car availability - fully acceptable due to my car still being able to drive

Service

Great customer service from arrival to collection. Informative video from the service technician and the standard of work and vehicle presentation was of the highest order. Completely satisfied.

Service

Staff were very helpful and very accommodating with respect to picking vehicle up and dropping vehicle off after service had been delayed.

Service

Same as above. Have confidence in team

Service

Staff provided all the details of the service carried out and recommendations for any further future requirements.

Service

Staff helpful

Service

car was done on time and at price quoted

Service

Very helpful and professional so far

Service

Always welcoming, stress free.

Service

Exceptional service from this branch as usual, courteous staff and efficient service.

Service

Parks did try to resolve the problem but it appears that this is a manufacturing issue.

Service

When my wife went to collect the car in extremely wet and windy conditions she was handed her car keys and given NO indication as to where her car was parked. Eventually after ten minutes her car was brought round to the reception area.

Service

As above

Service

The product and the sales executive

Service

Friendliness of Staff at centre

Service

Pleasant clean experienced and professional staff

Service

The car had to be admitted after the service to correct a minor fault.

Service

The service attendant didn't know much what she was doingshe was a bit lost

Service

Had no problem s from start to finish

Service

Service completed within 90 minutes, as promised 5* service.

Service

The salesman was outstanding. His interpersonal skills were particularly effective and buying the car proved to be a pleasant ( if financially painful!) experience,

Service

Efficient staff. Pleasant waiting area. Offer of a lift if a long wait is involved.

Service

So professional, calm and very informative at all times ~ excellent all round

Service

I received a friendly, professional service with everything explained to me and received no “ nasty “ surprises in my final invoice which included an MOT.My car was washed and vacuumed which was a nice final touch.

Service

Helpful staff and efficient service

Service

The whole process was completed without any difficulty

Service

Excellent service through. Kept up to date and work carried out in a timely manner.

Service

Very pleased, just stfuggled with booking dates

Service

Did all that was requires in an efficient manner

Service

Work was carried out as expected. Got the car back a day later than expected but not asa issue for me this time.

Service

Though the didn’t have the part I needed in stock, they sourced it and looked after me while I waited for it to be delivered

Service

Good feedback on progress, willing to help and answer questions.

Service

i just felt like this is the problem take it or leave it. but the car was too dangerous to drive, i was told , so i had my hands tied to a point.

Service

Work was done but costs are excessive

Service

Car needed some work before handover which took a while to get completed

Service

what has been asked for is delivered on time and professionally by staff who are knowledgable and see happy at work and happy to help

Service

On dropping car off assistant noticed I had a longer period until service required than I had realised (sorry!). Assistant offered a health check as I needed tyres checked. This was done within an hour...and 2 tyres changed same morning...fantastic

Service

We were very satisfied with the service given for what we required.

Service

Good and friendly staff team.

Service

Because and I know it's very trivial but my car went into the service department with 4 metal dust caps on the tyres and when I got it home it only had 2 . But you would be quick enough to charge me to replace the missing ones if I go back

Service

I had a 4 hour wait to simply replace a punctured tyre. The problem seems to lie with the insurance company (I have tyre insurance) requesting additional photos,when there was quite clearly a nail in the tyre, and taking an age to approve any work.

Service

The purchase was quick and simple saw the car when popping in for an oil change on the Saturday came back to talk about it on the Sunday and picked it up on the Wednesday!George Anderson the salesperson was great to deal with.

Service

Again all the staff were very pleasant but having too wait over a week for a tyre was a bit much considering what the salesman told me at time of purchase . Also the wrong tyre was delivered first time .

Service

Return date for service provided Opportunity to express how disgruntled I was at previous visit and unnecessary inconvenience Car interior could have been improved with valeting

Service

Car picked up and dropped off is an excellent service

Service

great service,the guy that took me out to find the fault,very good at his job

Service

Lynne Ferguson was very pleasant, efficient and helpful.

Service

I was kept up to date at all times..!

Service

Great attitude, professional personable friendly service

Service

No need to explain

Service

Excellent service

Service

Excellent service from Parks as always. Have bought and serviced cars here for over 25 years. That sums it up really.

Service

Great service and follow up call to make sure car was going to be available, showed you are well organised.

Service

Top service, clear breakdown of costs

Service

Prompt, courteous, informative, no hassle which is often not the case in other transactions

Service

As above, friendly efficient service.

Service

This was the second time our car has been at this garage for the same issue and the problem is still there. We had to pay for using a courtesy car. This issue with our car should be fixed by BMW, at BMW's cost, with no inconvenience to us.

Service

Car was presented well and clean and some future repairs highlighted . When returning home the cars oil light came on which was a disappointment

Service

Everything was explained to me in detail and staff were friendly.

Service

Service team responded quickly and effectively on reporting potential engine malfunction. Provided with alternative transport and kept informed as team diagnosed and resolved problem.

Service

Full process was brilliant from start to finish

Service

I had a great experience from beginning to end from pricing to my car being cleaned and hoovered!

Service

Friendly and helpful staff. David was excellent.

Service

Requested my vehicle to be returned as quickly as possible and the service team delivered!!

Service

Seem less. Ease of doing business.

Service

Great service

Sales

I was more than happy, getting part exchange on mine and still get a fair deal

Sales

Barry Menzies went above and beyond, would buy from Barry again

Sales

Again the staff make everything as smooth as possible.

Sales

from test drive to collection, perfect

Sales

Great service all round

Sales

Purchasing the car was simple and all details explained in a simple manner with the car being delivered as I was told it would be. No issues.

Sales

BMW staff were very helpful.

Sales

As per detail above - amazing customer service and we would definitely return to the BMW Centre at Bothwell Road, Hamilton.

Sales

from initial contact with grant o`connor,the sales rep with whom i had first contact,i was made to feel very welcome and all my concerns and questions were dealt with both politely and professionally

Sales

Very professional service

Sales

No issues car arrived early

Sales

Alistair was our point of contact and made the process as painless as possible.

Sales

Got a great deal and was kept up to date on the process

Sales

BMW at Parks Hamilton, provided me with their quality, and totally professional expeirence from start to collection of my vehicle:

Sales

The efficiency , helpfulness and professionalism of Mark Brown the sales executive were outstanding .

Sales

All went well and according to plan

Sales

Once again was dealt with like a VIP and the overall experience was relaxing and very enjoyable

Sales

The staff were very accommodating and friendly

Sales

That's easy, everyone smiles which makes you feel special. All the staff I met couldn't be any better. They were very professional, its a good place to visit.

Sales

Dealership again second car I have bought from them.