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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Problem sorted and kept up to date by Service advisor with car returned swiftly.

Service

We had an issue with the courtesy car which we did eventually resolve but was very poor experience due to this issue which could have been completely avoided by Douglas Park.

Service

As above. I also wrote an email to the service manager praising Scott Gibb the trainee service person for the way he dealt with me and the problem with my car.

Service

Sales are great I need an explanation from the Service Dept, not a person at the desk, a mechanic

Service

Great attention to detail and quick turn around.

Service

Now completely satisfied

Service

Good efficient service , assisted my partner with transport home . Good communication from office .

Service

Staff are friendly and courteous and always keep you informed when your vehicle is with them.

Service

Got to the root of the problem fast.

Service

Happy with service

Service

A video recording was made of the underside of the vehicle which highlighted cracks in the rubber between the tire treads on all four tyres. The car has done 18000 mls and the tires are about 50% worn. I asked if this could be a warranty issue. No!

Service

Always friendly & helpful

Service

Kept up to date with service timing and offered a lift although I didn't need one . Service was quick . Love the show room and a very relaxed atmosphere to look around the new cars on display .

Service

Efficient, friendly staff and even though it's expensive it feels like it's value for money. Fully trust workmanship of staff of this dealer.

Service

The change was winter to summer tyres. Tyres had not been inflated to correct pressure on receipt of the car.

Service

It was al so stressless

Service

Kept me up to date what was happening with car and once again they were really helpful

Service

Staff on the service desk are very helpful

Service

kept up todate with progress and status on the car

Service

Very friendly and informative staff.

Service

Very pleased with the workmanship done.

Service

Again, excellent service and friendly staff.

Service

Was given 4 different quotes, felt ripped off by the end of it.

Service

I always expect good service from BMW and that's what I got. The car is running smoothly and I feel confident driving a well-serviced vehicle.

Service

5 Star service all round

Service

Very helpful

Service

Andy at the service desk was great to deal with

Service

As above, I always get a great service when I visit.

Service

Douglas Park carried out the service efficiently and their arrangements for collecting the car made life so much easier.

Service

booking was not initially recognised within internal systems. Operative had to manually reconsile which he did as fast as possible.

Service

All happened as explained at time of booking. Service reception staff pleasant and helpful

Service

As above, the Service Advisor who dealt with my car (David Woods) provided a first class service. He called the day before as a reminder and on the day to keep me fully updated. He was extremely professional throughout.

Service

Service was carried out to a high standard however the valet not so much.

Service

Very friendly helpful staff

Service

Very happy overall. I had a waiting appointment which kept to time and my car was also washed. The only slight disappointment was that there were no biscuits to have with your hot drink from the machine (Mercedes always had these).

Service

Getting a suitable date for the work was difficult as Parks were very busy and couldn't do the job for a month

Service

Work was done quickly. No hassle. Free service and good advice/feedback from mechanics

Service

My 6 series had a tyre change under warranty. I was immediately aware of a vibration not previously evident. I advised the service department who offered me an appointment 3 weeks hence. My Quick Fit centre fixed the issue by rebalance in 15 mins ??

Service

Failed to satisfactory compensate for downtime of vehicle

Service

Good service

Service

The service advisor was very inexperienced

Service

Always excellent customer service from the team especially Hannah in service and Danny in sales

Service

Good service, good staff.

Service

Massive improvement in customer service over the last few months

Service

Happy with the service

Service

Service-wise, I've received telephone calls, texts, many of which out of hours which has convinced me to already buy my next car from Chris, that's saying something having been a long standing Mercedes enthusiast.

Service

Trying to arrange the service took 4 days. The service department called the wrong number . Said they left messages but each time I called I gave them correct number and still no return call . Extremely frustrating !

Service

Douglas Park have to put the customer 1st all the time so there employees are good at what they do.

Service

Woman at reception area are always very welcoming, polite and having a genuine interest in you as a customer, they take an interest in you as a person and this attitude continues through to the sales and service areas.

Service

Everything clear and explained well

Service

Courteous and competent

Service

Job done as expected

Service

Car was checked after raising a query and confirmed as being OK. Frustrating delay in booking in rather than having mechanic quickly checking on the spot.

Service

Just as above everything explained car ready when agreed

Service

All work completed as required

Service

I dropped in and the service were able to carry out the repair required in a timely fashion.

Service

Excellent service but expensive.

Service

I'm very satisfied with the service experience.

Service

communications from service team and very poor customer service from service manager Andrew

Service

There were no issues with leaving the car the night before the service. There was a call to say if there was any work to be done. Then a call to say the car was ready. The car was valeted and washed. Happy days......

Service

Excellent customer service

Service

When picking up my car, it had not been cleaned, it was not in the customers car park, it was in the workshop car park

Service

Very dissatisfied with Andrew Mungall of the Service Dept who said he phoned me 3 times none of which came through to my phone. He became louder on the phone when I intimated that I did not receive his calls or voicemails. Barry Milne then sorted it.

Service

The interior car wash left the car dirtier than it was before it was cleaned. I now have dirty streaks all over the inside of the windscreen, the black shiny plastic on the dashboard and on the digital instrument cluster.

Service

This branch were as helpful as they could be but had their hands tied by refusal of BMW UK to sanction repair under warranty.

Service

The car is running very well. Servicing has corrected the faults we mentioned

Service

Excellent service and Lynn Ferguson who dealt with me was very helpful and knowledgeable.

Service

Score would have been higher if not for the disruption caused due to a part not being ordered which resulted in a wasted trip. It took 3 trips to resolve the issue. Lesley Ann was very good in dealing with me

Service

As above. I was able to get an outside company to go to the dealership and detail my car prior to me collecting it. This was made as easy as possible by the staff at the dealership.

Service

Nothing was too much trouble for the service department, and they always have a smile.

Service

Because the only thing I asked to be checked were the alloys for corrosion , they didn't manage to do that resulting in me having to book the car back in . It should take about 10 seconds .

Service

Disappointed that I was not asked to approve an additional brake service and was notified days later that this had been carried out and requested to pay for this service as it was not in the service plan.

Service

long wait in workshop

Service

Friendly staff and ability to arrange servicing when I required it.

Service

Car picked from home, work done and car delivered back home.

Service

Fast, friendly service. Trusted dealership. Car was professionally valeted inside and out too. I was offered a lift home and a lift back rather than waiting in the garage. Car was ready very quickly and I was kept up to date via phone.

Service

I've given this answer because to be honest I'm appalled at the service. My car has had alot of faults to which I have not had one apology. When buy a new car you expect it to work.

Service

Again perfect.

Service

Michael Yorkston the salesman couldn't have been more helpful.

Sales

My experience was first class second to none , George from motability in Hamilton was outstanding nothing was to much trouble, extremely helpful , friendly could not have asked for a better sales person. I would buy from George again. Very easy

Sales

always a great service

Sales

Pleasant , helpful and welcoming staff

Sales

See above. Also demonstration of car functions before leaving the BMW centre was excellent. The representative was extremely knowledgeable and helpful.

Sales

Very courteous treatment

Sales

Mark Brown is a fantastic representative for your company.

Sales

I was very well looked after throughout the purchase process.

Sales

Everything was completed quickly and as promised from initial contact through to prompt delivery.

Sales

Grant was fantastic, found me the perfect car and was very understanding and sympathetic seeing as I had just been involved in a severe accident. He spoke to me and focused on what I wanted rather than just my husband (which many places do!!).

Sales

Mark was amazing after a disastrous meeting with another brand of car. He called me right away after I made an enquiry online. Kept me update to date via email and when we went to meet him he was professional, friendly and very knowledgeable.

Sales

Cannot fault anything throughout the process, even at the hand over stage.

Sales

Mark couldn't have been any more helpful. Always a very warm welcome.

Sales

Staff good and informative

Sales

Again George really stood out as a sales manager and the little personal touches of calling me with updates, sending a video of the car before I was due to pick it up, beautiful flowers and an excellent young man who drove it into the carpark for me

Sales

Great customer care as always- Douglas Park rep totally professional, caring - explained/ answered all questions.

Sales

Ordering car, communication with dealership and collection of new car could not have been easier

Sales

Barry Menzies has been totally professional througout our dealings with him.

Sales

Jonathan White was a superb sales guy and Simon the BMW tech guy has and continues to be superb! Really helpful guys that just do such a great job!

Sales

The employee we dealt with (George Anderson ) was exceptionally helpful and informative without being the slightest bit "pushy". It was a pleasure to deal with him.

Sales

Breafing on car controls short and breaf

Sales

just very pleased with the service

Sales

Really good service from Jonathan, he found the right car for us and worked hard to get us what we wanted. We were invited to see the car when it arrived and we were dealt with really well by the 'Genius' when we picked the car up.

Sales

No hassle from salesman just helpful and understanding of our requirements