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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Whilst disappointed this is the second time my brand new 3 series has suffered folding mirror problems in the first 3 months of ownership - the first time on collection day - the service and sales staff have been great

Service

Hannah was excellent

Service

The customer service/service team are always fantastic and pleasure to deal with. The size of my bill was the only area of issue.

Service

Would have been satisfied but felt that nearly 2 hours for the MOT was excessive. Had to make a return trip for MOT due to rear tyre showing on legal limit @ service, though I had previously check at more than 2mm and confirmed by mechanic friend.

Service

Very professional, throughout.

Service

Quick service and very quick turnaround to get the car fixed and back to me.

Service

The problem was corrected quickly

Service

The repair was OK But communication was difficult when I tried to get an update. Excessive time to get to speak to the Service Dept. Was abominable.

Service

I had winter wheels /tyres fitted. I made an appointment about 2 weeks beforehand and was told it would take about an hour to change the wheels over. This seemed reasonable. It actually took slightly more than two hours, which was annoying.

Service

I arrived with a problem with my car and no booking. Not only did they resolve the problem that day they also carried out the service in my car which was almost due.

Service

Again happy to help and took me to my car which had been cleaned inside and out too

Service

Again it was the personal touch from Yvonne, and also Gillian

Service

When we gave all our details when booking in we received a price , when we arrived for service price more than doubled , staff didn't seem to helpful

Service

Hamilton centre was fine however my issue was Bmw headquarters

Service

Pleasant from reception to collection

Service

Everything completed to my total satisfaction

Service

Outcome eventually very good, and car returned spotless. However battery was replaced after drawn out deliberations - 3 days. Car was originally rental car and possibly hanging around a bit before sold to me when 1 1/2 years old. Warranty near end.

Service

The car service and MOT were undertaken as promised, but with staff making sure we always were aware of the position.

Service

Done quickly and at little cost.

Service

Douglas Park's staff make them very good to deal with.

Service

Quick efficient and friendly

Service

I asked about the tyre compressor in the boot. When I removed the wrapping on getting a puncture the gauge glass was broken. Nobody came back to me.

Service

I am unsure what the service department did to resolve my issue. I have called the department back to ask but I've been unable to get an answer.

Service

Because i was always kept informed about what was being done to my car.

Service

My car was due for winter tyre swap. My X5 was picked from home, work completed and dropped back at my home.

Service

Highly professional and value for money.

Service

As usual service from Douglas Park

Service

Service was outstanding from the service team, especially Brian the Service Manager.

Service

whole process start to finish was simple, good communications from the garage

Service

Very helpful from booking in, through keeping me advised on progress to completion.

Service

Friendly professional service from staff. Nice showroom. Negative referred to my 5 year service plan which apparently did not allow me to have an oil or brake fluid change because my mileage was considered too low from my last service. I had to pay !

Service

Again sales was good but I know both tyre were losing air when I bought the car. The alarm never came on for the tyre I had to pay to replace and the service team couldn't find a leak in the front which was fixed in 20 minutes by an another garage.

Service

See previous.

Service

Easy to book in my car. Didn't have to wait very long. I have marked .5 down as the service cost are fairly expensive for an oil change. Although I kind of expected that being a main dealer.

Service

Efficient, friendly and helpful

Service

My problem with the sunshine roof not closing properly was dealt with quickly and efficiently. Although not prearranged, Simon, the dealership's BMW genius, helped me acquire and then set up Apple Car play, despite problems with your on line sytem,

Service

Did the MOT promptly and were very professional and efficient

Service

Kept informed of progress at all times. Offered transport home - I declined but the offer was good.

Service

Absolutely no customer loyalty service at Parks a absolute joke

Service

The purchase of the new vehicle was an easy and uncomplicated process.

Service

No hassle and very good service provided

Service

I told service staff my in-car computer was giving me an error message re brakes. But my brake pads had bern done. They reset the computer but 3 days letter the error message has come up again????

Service

Done what I asked perfectly...

Service

Friendly and efficient staff. Clean and tidy showroom with excellent facilities provided. Offered lift to train station also.

Service

I was kept informed about everything that they did and had a video of what was being done to the car sent to my phone. Excellent.

Service

Kept me informed at all times

Service

Due to the quick, friendly service. Everyone we have dealt with at Douglas park has been amazing.

Service

repaired and the car and kept me informed of what was happening

Service

had no problems at all with service

Service

A premium service- held to high standards.

Service

Staff are courteous and polite; explaining everything in a clear manner. Moreover, the building and facilities are immaculate.

Service

Home pick up service first class. Driver very decent and helpful.

Service

Great service every time

Service

Same as the answer given above

Service

Excellent service, Customer Service Advisor was polite, friendly and very helpful.

Service

Work all done & ahead of schedule. Again only the time period between booking & getting the overall service needed takes away from total experience

Service

Extremely efficient service staff. Was kept up to date with vehicle health check and time service was completed.

Service

Very helpful

Service

No issues at all. Car was serviced and advice given on future brakes work. Explanation of price provided on requesting details. Car washed and cleaned at time of service, so looking good.

Service

I was just very happy with the total experience and the positive feedback when picking up my car.

Service

As above

Service

Quick efficient and helpful staff who made me feel welcome and valued as a customer - kept me updated regarding progress on my car

Service

warranty useless

Service

from handing the vehicle to the dealership and receiving it after the service was seamless

Service

Booked in for a service. All good but service light on dash not reset so have to return car to have this done. Very inconvenient given we live about 20 miles away.

Service

Efficient

Service

Lynn the service manager was magnificent, kept me fully informed of what was happening and I felt fully engaged at all times.

Service

Couldn't fault the service. Very friendly and easy to deal with. I was slightly disappointed at having to pay for a courtesy car though.

Service

The staff at Parks always answer my calls, always give me updates and always explain clearly what needs done and why. The car is always ready when they say it will be and give plenty of notice when there is a delay and the reasons for the delay.

Service

extremely helpful team

Service

Great knowledge of product. Easy to deal with. Not pushy and nothing is too much trouble. I will return again for my next purchase.

Service

Car returned on time . Staff pleasant and explained things clearly

Service

I had to wait for 2 hours for my tyres swap!!

Service

Great service from Lynn who kept me informed and even gave my kids a toy car and a bottle of juice

Service

Very good

Service

A pleasure as always, great focus on customer service.

Service

As above. Also, the car was immaculate upon return.

Service

Booked me in at short notice and problem sorted while I enjoyed my hot chocolate

Service

Helpfull and advisory on future requirements

Service

One of the best in trade.

Service

Good service

Service

Customer service given priority at all times

Service

Good customer service

Service

first rate service at parks

Service

Can't fault anything about the service given

Service

Pleasant

Service

Car was collected and returned timeously and in splendid condition.

Service

I got what I ashed for. Price was a bit high.

Service

Painless experience

Service

I like the product and the service

Service

Very pleasant and helpful staff. Also quality of workmanship.

Service

No problems, great service

Service

Excellent Service

Service

Kept myself up to date with what was happening with my car

Service

Happy with my BMW Hamilton experience.

Service

Car running well & was clean when picked up.

Service

Everything was done efficiently.

Service

The staff are always very friendly and helpful

Service

It was ok

Service

Thankfully Alastair was on hand to get a fair reduction in bill in view of above

Service

Informative regarding the check over the car

Service

No issues to report good all round I hope it can stay this way.

Service

I'm not certain that the bonnet catch that was replaced as part of a recall, is working very well. Sometimes I can't open the bonnet.

Service

Quick and easy service with good contact from the dealership.

Service

I put my car into Parks Hamilton for an MOT ,which it passed ,but the garage phoned me to say my car needed a brake back plate at a cost of £109. I only had the car 8 months and was assured I was covered for everything by a years warranty !!

Service

Very satisfying experience

Sales

Smooth transfer from my previous Honda private plate all ready with new car.

Sales

All went as planned

Sales

The purchase and delivery of the car went smoothly and according to the estimated time of delivery. The Salesman George Anderson ensured I was fully trained on the new equipment and especially the gearbox, as this was my first automatic.

Sales

The salesman (George Anderson) was fantastic he kept us updated from the minute we agreed to buy the car until we collected the car, he was courteous , knowledgeable and pleasant throughout the process and the facilities are second to none.

Sales

brought into a special bay for me, flowers for my wife and a product expert was on hand to set up the phone and carplay etc for me

Sales

Good service although slight disappointment with battery fault on dash remained despite Genius suggesting it would go off after driving for 20mins.

Sales

George provided excellent customer service

Sales

My Sales Executive, Mark Brown was simply fantastic to deal with - calm, knowledgeable, informative and spot on with his ongoing communication. His wider product knowledge around the administrative aspect of car purchase is a reassuring asset.

Sales

Sales Executive, Danny Ferguson, was extremely thorough, professional and helpful throughout the purchase process as he has been through many years of dealing with him. At handover, Product Genius Simon was very helpful and knowledgable.

Sales

Very satisfactory indeed

Sales

Danny at Hamilton branch has been so helpful over recent years in arranging new vehicles for myself and my wife. More satisfied than visits to other dealers. All staff there have always been friendly and spend time with us to assist.

Sales

I honestly have nothing other than positive comments to pass on. Any phone call or query to the dealership pre or post purchase of the car was treated efficiently and I had a very positive customer experience.