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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First class service.

Service

Kind and friendly staff

Service

Friendly, knowlegable. Car ready when told it would be

Service

Staff were very helpful.

Service

On this occasion, everything was organised and problem free. One observation; the service centre staff were busy and it showed. Whilst polite & efficient, the customer service received could have been improved. The experience felt like a process.

Service

Pleasant and informative check in. Quality work carried out.

Service

Again for the reasons given above.

Service

Met my needs

Service

Courtesy car given and was done in the time they said

Service

I am dealing with an experienced salesman who understands my needs from past sales visits.

Service

Top class team , top class service .

Service

Prompt efficient service.

Service

Perfect

Service

From booking car in to picking car up I was kept informed of what was happening and my car was ready on time.

Service

This would have been a 4 but I asked for the Ad Blue to be topped up and this was forgotten. But since this would have been chargeable it was an error anyone could make and certainly not a money making scheme.

Service

service efficient and staff friendly. I waited in the showroom until the service was completed

Service

Did the job at short notice.

Service

The time delay in dropping off the car and the works being completed for a simple operation meant I had to hang around Hamilton for hours.

Service

Service advisor updated car would be ready in 10mins had ask about it after waiting further 35mins. Car keys was in work shop and not given to service advisor who was dealing with me.

Service

All service personnel friendly and knowledgable and very accommodating

Service

Hannah was superb. Very friendly, professional and knowledgeable. She provided a first class service and kept me updated throughout. She had a genuine warmth and a natural ability to provide excellent customer service. Thank you

Service

Excellent personal service with regular updates.

Service

I was due to get a service and I called to say I could not make it in and was advised there was no problem and to attend the following week with date provided. When I arrived I was advised that the MOT cover and service had expired 48 hours.

Service

Again happy as expected

Service

Very unhelpful I got the impression as I did not purchase my x5 from your dealership the staff weren't very helpful

Service

No issues, all went as planned.

Service

First class staff, first class service and a spotless dealership.

Service

Almost faultless, just a bit late in getting it back.

Service

Would be 5 stars but paid extra for a yearly oil & filter change. Oil measurement shows only 3/4 fill-up of engine oil.

Service

Danny the sales representative could not do enough to help. He took care of everything and made the experience so easy.

Service

Everything to do with the service went smoothly

Service

Hannah was excellent

Service

Whilst disappointed this is the second time my brand new 3 series has suffered folding mirror problems in the first 3 months of ownership - the first time on collection day - the service and sales staff have been great

Service

The customer service/service team are always fantastic and pleasure to deal with. The size of my bill was the only area of issue.

Service

Would have been satisfied but felt that nearly 2 hours for the MOT was excessive. Had to make a return trip for MOT due to rear tyre showing on legal limit @ service, though I had previously check at more than 2mm and confirmed by mechanic friend.

Service

Very professional, throughout.

Service

The problem was corrected quickly

Service

The repair was OK But communication was difficult when I tried to get an update. Excessive time to get to speak to the Service Dept. Was abominable.

Service

Quick service and very quick turnaround to get the car fixed and back to me.

Service

I arrived with a problem with my car and no booking. Not only did they resolve the problem that day they also carried out the service in my car which was almost due.

Service

I had winter wheels /tyres fitted. I made an appointment about 2 weeks beforehand and was told it would take about an hour to change the wheels over. This seemed reasonable. It actually took slightly more than two hours, which was annoying.

Service

Again happy to help and took me to my car which had been cleaned inside and out too

Service

Again it was the personal touch from Yvonne, and also Gillian

Service

When we gave all our details when booking in we received a price , when we arrived for service price more than doubled , staff didn't seem to helpful

Service

Hamilton centre was fine however my issue was Bmw headquarters

Service

Pleasant from reception to collection

Service

Outcome eventually very good, and car returned spotless. However battery was replaced after drawn out deliberations - 3 days. Car was originally rental car and possibly hanging around a bit before sold to me when 1 1/2 years old. Warranty near end.

Service

The car service and MOT were undertaken as promised, but with staff making sure we always were aware of the position.

Service

Everything completed to my total satisfaction

Service

Done quickly and at little cost.

Service

Douglas Park's staff make them very good to deal with.

Service

I asked about the tyre compressor in the boot. When I removed the wrapping on getting a puncture the gauge glass was broken. Nobody came back to me.

Service

Quick efficient and friendly

Service

I am unsure what the service department did to resolve my issue. I have called the department back to ask but I've been unable to get an answer.

Service

Because i was always kept informed about what was being done to my car.

Service

As usual service from Douglas Park

Service

My car was due for winter tyre swap. My X5 was picked from home, work completed and dropped back at my home.

Service

Service was outstanding from the service team, especially Brian the Service Manager.

Service

Highly professional and value for money.

Service

whole process start to finish was simple, good communications from the garage

Service

Very helpful from booking in, through keeping me advised on progress to completion.

Service

Friendly professional service from staff. Nice showroom. Negative referred to my 5 year service plan which apparently did not allow me to have an oil or brake fluid change because my mileage was considered too low from my last service. I had to pay !

Service

Again sales was good but I know both tyre were losing air when I bought the car. The alarm never came on for the tyre I had to pay to replace and the service team couldn't find a leak in the front which was fixed in 20 minutes by an another garage.

Service

See previous.

Service

Easy to book in my car. Didn't have to wait very long. I have marked .5 down as the service cost are fairly expensive for an oil change. Although I kind of expected that being a main dealer.

Service

Efficient, friendly and helpful

Service

Did the MOT promptly and were very professional and efficient

Service

My problem with the sunshine roof not closing properly was dealt with quickly and efficiently. Although not prearranged, Simon, the dealership's BMW genius, helped me acquire and then set up Apple Car play, despite problems with your on line sytem,

Service

Kept informed of progress at all times. Offered transport home - I declined but the offer was good.

Service

The purchase of the new vehicle was an easy and uncomplicated process.

Service

Absolutely no customer loyalty service at Parks a absolute joke

Service

I told service staff my in-car computer was giving me an error message re brakes. But my brake pads had bern done. They reset the computer but 3 days letter the error message has come up again????

Service

Done what I asked perfectly...

Service

Friendly and efficient staff. Clean and tidy showroom with excellent facilities provided. Offered lift to train station also.

Service

No hassle and very good service provided

Service

I was kept informed about everything that they did and had a video of what was being done to the car sent to my phone. Excellent.

Service

Kept me informed at all times

Service

Due to the quick, friendly service. Everyone we have dealt with at Douglas park has been amazing.

Service

repaired and the car and kept me informed of what was happening

Service

had no problems at all with service

Service

Home pick up service first class. Driver very decent and helpful.

Service

A premium service- held to high standards.

Service

Staff are courteous and polite; explaining everything in a clear manner. Moreover, the building and facilities are immaculate.

Service

Great service every time

Service

Excellent service, Customer Service Advisor was polite, friendly and very helpful.

Service

Work all done & ahead of schedule. Again only the time period between booking & getting the overall service needed takes away from total experience

Service

Same as the answer given above

Service

No issues at all. Car was serviced and advice given on future brakes work. Explanation of price provided on requesting details. Car washed and cleaned at time of service, so looking good.

Service

Extremely efficient service staff. Was kept up to date with vehicle health check and time service was completed.

Service

Very helpful

Service

I was just very happy with the total experience and the positive feedback when picking up my car.

Service

As above

Service

Quick efficient and helpful staff who made me feel welcome and valued as a customer - kept me updated regarding progress on my car

Service

Booked in for a service. All good but service light on dash not reset so have to return car to have this done. Very inconvenient given we live about 20 miles away.

Service

from handing the vehicle to the dealership and receiving it after the service was seamless

Service

Efficient

Service

warranty useless

Service

Happy with service

Sales

The team couldn't do enough for us

Sales

Grant Connor of Parks of Hamilton was excellent, no pressure sales tactics

Sales

Excellent customer service from Danny

Sales

overall experience was great

Sales

Very professional and friendly people .

Sales

Alisdair our sales representative was excellent in all all aspects of purchasing our car and service package He is a pleasure to deal with and would recommend BMW in Hamilton due to the service we received

Sales

All in all the process was very straightforward

Sales

No pressure from sales staff. Very professional in handling my requests and the outcome suited both parties.

Sales

Because i was not left waiting to long for the sale to go through

Sales

From the manager Chris to the sales guy Paul, everything was amazing. I have been a Douglas Park Customer for over 20 years and the service never lets you down. I would recommend everyone to go there.

Sales

Very satisfying experience

Sales

Smooth transfer from my previous Honda private plate all ready with new car.

Sales

All went as planned

Sales

The purchase and delivery of the car went smoothly and according to the estimated time of delivery. The Salesman George Anderson ensured I was fully trained on the new equipment and especially the gearbox, as this was my first automatic.

Sales

The salesman (George Anderson) was fantastic he kept us updated from the minute we agreed to buy the car until we collected the car, he was courteous , knowledgeable and pleasant throughout the process and the facilities are second to none.

Sales

brought into a special bay for me, flowers for my wife and a product expert was on hand to set up the phone and carplay etc for me