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Whilst disappointed this is the second time my brand new 3 series has suffered folding mirror problems in the first 3 months of ownership - the first time on collection day - the service and sales staff have been great
Hannah was excellent
The customer service/service team are always fantastic and pleasure to deal with. The size of my bill was the only area of issue.
Would have been satisfied but felt that nearly 2 hours for the MOT was excessive. Had to make a return trip for MOT due to rear tyre showing on legal limit @ service, though I had previously check at more than 2mm and confirmed by mechanic friend.
Very professional, throughout.
Quick service and very quick turnaround to get the car fixed and back to me.
The problem was corrected quickly
The repair was OK But communication was difficult when I tried to get an update. Excessive time to get to speak to the Service Dept. Was abominable.
I had winter wheels /tyres fitted. I made an appointment about 2 weeks beforehand and was told it would take about an hour to change the wheels over. This seemed reasonable. It actually took slightly more than two hours, which was annoying.
I arrived with a problem with my car and no booking. Not only did they resolve the problem that day they also carried out the service in my car which was almost due.
Again happy to help and took me to my car which had been cleaned inside and out too
Again it was the personal touch from Yvonne, and also Gillian
When we gave all our details when booking in we received a price , when we arrived for service price more than doubled , staff didn't seem to helpful
Hamilton centre was fine however my issue was Bmw headquarters
Pleasant from reception to collection
Everything completed to my total satisfaction
Outcome eventually very good, and car returned spotless. However battery was replaced after drawn out deliberations - 3 days. Car was originally rental car and possibly hanging around a bit before sold to me when 1 1/2 years old. Warranty near end.
The car service and MOT were undertaken as promised, but with staff making sure we always were aware of the position.
Done quickly and at little cost.
Douglas Park's staff make them very good to deal with.
Quick efficient and friendly
I asked about the tyre compressor in the boot. When I removed the wrapping on getting a puncture the gauge glass was broken. Nobody came back to me.
I am unsure what the service department did to resolve my issue. I have called the department back to ask but I've been unable to get an answer.
Because i was always kept informed about what was being done to my car.
My car was due for winter tyre swap. My X5 was picked from home, work completed and dropped back at my home.
Highly professional and value for money.
As usual service from Douglas Park
Service was outstanding from the service team, especially Brian the Service Manager.
whole process start to finish was simple, good communications from the garage
Very helpful from booking in, through keeping me advised on progress to completion.
Friendly professional service from staff. Nice showroom. Negative referred to my 5 year service plan which apparently did not allow me to have an oil or brake fluid change because my mileage was considered too low from my last service. I had to pay !
Again sales was good but I know both tyre were losing air when I bought the car. The alarm never came on for the tyre I had to pay to replace and the service team couldn't find a leak in the front which was fixed in 20 minutes by an another garage.
Easy to book in my car. Didn't have to wait very long. I have marked .5 down as the service cost are fairly expensive for an oil change. Although I kind of expected that being a main dealer.
Efficient, friendly and helpful
My problem with the sunshine roof not closing properly was dealt with quickly and efficiently. Although not prearranged, Simon, the dealership's BMW genius, helped me acquire and then set up Apple Car play, despite problems with your on line sytem,
Did the MOT promptly and were very professional and efficient
Kept informed of progress at all times. Offered transport home - I declined but the offer was good.
Absolutely no customer loyalty service at Parks a absolute joke
The purchase of the new vehicle was an easy and uncomplicated process.
No hassle and very good service provided
I told service staff my in-car computer was giving me an error message re brakes. But my brake pads had bern done. They reset the computer but 3 days letter the error message has come up again????
Done what I asked perfectly...
Friendly and efficient staff. Clean and tidy showroom with excellent facilities provided. Offered lift to train station also.
I was kept informed about everything that they did and had a video of what was being done to the car sent to my phone. Excellent.
Kept me informed at all times
Due to the quick, friendly service. Everyone we have dealt with at Douglas park has been amazing.
repaired and the car and kept me informed of what was happening
had no problems at all with service
A premium service- held to high standards.
Staff are courteous and polite; explaining everything in a clear manner. Moreover, the building and facilities are immaculate.
Home pick up service first class. Driver very decent and helpful.
Great service every time
Same as the answer given above
Excellent service, Customer Service Advisor was polite, friendly and very helpful.
Work all done & ahead of schedule. Again only the time period between booking & getting the overall service needed takes away from total experience
Extremely efficient service staff. Was kept up to date with vehicle health check and time service was completed.
No issues at all. Car was serviced and advice given on future brakes work. Explanation of price provided on requesting details. Car washed and cleaned at time of service, so looking good.
I was just very happy with the total experience and the positive feedback when picking up my car.
Quick efficient and helpful staff who made me feel welcome and valued as a customer - kept me updated regarding progress on my car
from handing the vehicle to the dealership and receiving it after the service was seamless
Booked in for a service. All good but service light on dash not reset so have to return car to have this done. Very inconvenient given we live about 20 miles away.
Lynn the service manager was magnificent, kept me fully informed of what was happening and I felt fully engaged at all times.
Couldn't fault the service. Very friendly and easy to deal with. I was slightly disappointed at having to pay for a courtesy car though.
The staff at Parks always answer my calls, always give me updates and always explain clearly what needs done and why. The car is always ready when they say it will be and give plenty of notice when there is a delay and the reasons for the delay.
extremely helpful team
Great knowledge of product. Easy to deal with. Not pushy and nothing is too much trouble. I will return again for my next purchase.
Car returned on time . Staff pleasant and explained things clearly
I had to wait for 2 hours for my tyres swap!!
Great service from Lynn who kept me informed and even gave my kids a toy car and a bottle of juice
A pleasure as always, great focus on customer service.
As above. Also, the car was immaculate upon return.
Booked me in at short notice and problem sorted while I enjoyed my hot chocolate
Helpfull and advisory on future requirements
One of the best in trade.
Customer service given priority at all times
Good customer service
first rate service at parks
Can't fault anything about the service given
Car was collected and returned timeously and in splendid condition.
I got what I ashed for. Price was a bit high.
I like the product and the service
Very pleasant and helpful staff. Also quality of workmanship.
No problems, great service
Kept myself up to date with what was happening with my car
Happy with my BMW Hamilton experience.
Car running well & was clean when picked up.
Everything was done efficiently.
The staff are always very friendly and helpful
It was ok
Thankfully Alastair was on hand to get a fair reduction in bill in view of above
Informative regarding the check over the car
No issues to report good all round I hope it can stay this way.
I'm not certain that the bonnet catch that was replaced as part of a recall, is working very well. Sometimes I can't open the bonnet.
Quick and easy service with good contact from the dealership.
I put my car into Parks Hamilton for an MOT ,which it passed ,but the garage phoned me to say my car needed a brake back plate at a cost of £109. I only had the car 8 months and was assured I was covered for everything by a years warranty !!
Very satisfying experience
Smooth transfer from my previous Honda private plate all ready with new car.
All went as planned
The purchase and delivery of the car went smoothly and according to the estimated time of delivery. The Salesman George Anderson ensured I was fully trained on the new equipment and especially the gearbox, as this was my first automatic.
The salesman (George Anderson) was fantastic he kept us updated from the minute we agreed to buy the car until we collected the car, he was courteous , knowledgeable and pleasant throughout the process and the facilities are second to none.
brought into a special bay for me, flowers for my wife and a product expert was on hand to set up the phone and carplay etc for me
Good service although slight disappointment with battery fault on dash remained despite Genius suggesting it would go off after driving for 20mins.
George provided excellent customer service
My Sales Executive, Mark Brown was simply fantastic to deal with - calm, knowledgeable, informative and spot on with his ongoing communication. His wider product knowledge around the administrative aspect of car purchase is a reassuring asset.
Sales Executive, Danny Ferguson, was extremely thorough, professional and helpful throughout the purchase process as he has been through many years of dealing with him. At handover, Product Genius Simon was very helpful and knowledgable.
Very satisfactory indeed
Danny at Hamilton branch has been so helpful over recent years in arranging new vehicles for myself and my wife. More satisfied than visits to other dealers. All staff there have always been friendly and spend time with us to assist.
I honestly have nothing other than positive comments to pass on. Any phone call or query to the dealership pre or post purchase of the car was treated efficiently and I had a very positive customer experience.