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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There were no issues with leaving the car the night before the service. There was a call to say if there was any work to be done. Then a call to say the car was ready. The car was valeted and washed. Happy days......

Service

Excellent customer service

Service

When picking up my car, it had not been cleaned, it was not in the customers car park, it was in the workshop car park

Service

Very dissatisfied with Andrew Mungall of the Service Dept who said he phoned me 3 times none of which came through to my phone. He became louder on the phone when I intimated that I did not receive his calls or voicemails. Barry Milne then sorted it.

Service

The interior car wash left the car dirtier than it was before it was cleaned. I now have dirty streaks all over the inside of the windscreen, the black shiny plastic on the dashboard and on the digital instrument cluster.

Service

This branch were as helpful as they could be but had their hands tied by refusal of BMW UK to sanction repair under warranty.

Service

The car is running very well. Servicing has corrected the faults we mentioned

Service

As above. I was able to get an outside company to go to the dealership and detail my car prior to me collecting it. This was made as easy as possible by the staff at the dealership.

Service

Score would have been higher if not for the disruption caused due to a part not being ordered which resulted in a wasted trip. It took 3 trips to resolve the issue. Lesley Ann was very good in dealing with me

Service

Excellent service and Lynn Ferguson who dealt with me was very helpful and knowledgeable.

Service

Nothing was too much trouble for the service department, and they always have a smile.

Service

Because the only thing I asked to be checked were the alloys for corrosion , they didn't manage to do that resulting in me having to book the car back in . It should take about 10 seconds .

Service

Disappointed that I was not asked to approve an additional brake service and was notified days later that this had been carried out and requested to pay for this service as it was not in the service plan.

Service

long wait in workshop

Service

Friendly staff and ability to arrange servicing when I required it.

Service

Fast, friendly service. Trusted dealership. Car was professionally valeted inside and out too. I was offered a lift home and a lift back rather than waiting in the garage. Car was ready very quickly and I was kept up to date via phone.

Service

Car picked from home, work done and car delivered back home.

Service

I've given this answer because to be honest I'm appalled at the service. My car has had alot of faults to which I have not had one apology. When buy a new car you expect it to work.

Service

Again perfect.

Service

Very efficient service and good communication

Service

From the first phone call to collecting my vehicle .... the communication from Parks was excellent to say the least ..

Service

Helpful staff

Service

Highest possible

Service

Read above

Service

Same as above!

Service

The staff are excellent and make the experience as uncomplicated as possible.

Service

Completely happy, and Grant and Michael who were the salesman and BMW genius when I bought the car both came over for a friendly chat.

Service

Sent me on my way after paying £130 to be told nothing wrong with your vehicle and wouldn’t be charged next time if I come back with the same issue. My issue did come back so I went to parks BMW in Stirling who have FOUND the issue due to drive train

Service

See above

Service

Excellent service and staff

Service

Car was not cleaned well inside or out following visit. Also did not understand purpose of visual overview video stating figures of tyres isn't much help to normal lay person. Would be best to describe and state tyres are within legal limit etc

Service

Andrew kept me informed throughout the whole service and was very professional

Service

Car service was carried out in an efficient manner and staff were friendly

Service

The BMW Professional Satnav Map update was installed as arranged by BMW Connected Drive. This was required because the online download would not work for my car despite the initial download worked fine when I purchased the 2yr map update package.

Service

Went to service and did not carry out what was instructed. Then we had to wait until it was done when we turned up to collect the car.

Service

My car servicing experience was first class and hassle free.

Service

Issue diagnosed quickly, video of visual inspection sent while car being repaired and returned fully valeted.

Service

Great customer service. Very friendly, updated regularly and work carried out to the highest standard.

Service

Great communication.

Service

First class staff, very knowledgable and polite. Washed my car and cleaned it a very nice unexpected touch,which I appreciated. Thank you Parks.

Service

I have always received courteous, friendly and professional service. I would give 5 stars if a courtesy car was provided/offered when the dealership has my vehicle for servicing/warranty work.

Service

As per above they went above and beyond to help and highly recommend. Great staff!

Service

Quick friendly efficient service.

Service

Service indicator not properly reset.Reguired a second visit.No great sense of urgency when collecting car.

Service

smooth process

Service

Satisfied as the car was serviced by a BMW dealer.

Service

Staff were good to deal with

Service

Great attention and prompt service

Service

First class service and knowledge from start to finish

Service

While the initial telephone contact was not of a great standard, personal contact with the service department was a big improvement.

Service

Excellent service

Service

Would be higher but since my car was in the same problem has arisen with car , not had time to call back in with it due to being busy

Service

I was a bit dissapointed as I had to return with my car to have the front suspension checked and repaired despite the fact that I had highlighted the fault on my first visit for its service and MOT.

Service

Exceptional customer care

Service

Everything was fine, no issues.

Service

Andrew who booked myself in was super helpful and patient

Service

The level of service I experienced was conducted in a professional and friendly manner. All aspects of the service were explained in detail to my satisfaction and within the timescales promised.

Service

Service was good. However when I booked the service I told the adviser that I had seen the service online at £192 The adviser said that he could match that but after picking up the car I got a phone call from the garage to say it would be £249

Service

An absolutely fantastic Dealership, with a fantastic team, from Sales to Service.

Service

First class service with no fuss

Service

No very satisfied at all.

Service

As above - works were carried out as promised. The advisor I dealt with (Hannah) was excellent and very personable.....she would no doubt flourish in a sales related role.

Service

I was booked in as soon as possible due to curtesy car availability - fully acceptable due to my car still being able to drive

Service

I was told to come in for the car at 3pm I did the car was not ready but no phone call to tell me I was then told it would be another hour I got a phone call about 1.5 hours later then had to sit for ages till I was given my key there was more

Service

Staff were very helpful and very accommodating with respect to picking vehicle up and dropping vehicle off after service had been delayed.

Service

Great customer service from arrival to collection. Informative video from the service technician and the standard of work and vehicle presentation was of the highest order. Completely satisfied.

Service

Same as above. Have confidence in team

Service

Staff provided all the details of the service carried out and recommendations for any further future requirements.

Service

Staff helpful

Service

car was done on time and at price quoted

Service

Always welcoming, stress free.

Service

Exceptional service from this branch as usual, courteous staff and efficient service.

Service

Very helpful and professional so far

Service

Really good service from Jonathan, he found the right car for us and worked hard to get us what we wanted. We were invited to see the car when it arrived and we were dealt with really well by the 'Genius' when we picked the car up.

Sales

No hassle from salesman just helpful and understanding of our requirements

Sales

Mr George Anderson was excellent making us feel at ease during the purchasing process.He guided us through the options an found a vehicle that met our requirements and was able to find one in stock we could view.

Sales

Salesman was good and accommodating but handing over a new car with a small dent is not. Finance manager called me to come in and sign paperwork . I arrived at the agreed time and he had left. A colleague stood in but had wasn't familiar with my case

Sales

Was told all the ins and outs of each car and made a great choice thanks to the bmw staff

Sales

No pressure, good honest sales advice - the changeover was painless

Sales

George was excellent.

Sales

Great service

Sales

I was more than happy, getting part exchange on mine and still get a fair deal

Sales

Barry Menzies went above and beyond, would buy from Barry again