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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Due to the quick, friendly service. Everyone we have dealt with at Douglas park has been amazing.

Service

repaired and the car and kept me informed of what was happening

Service

had no problems at all with service

Service

Staff are courteous and polite; explaining everything in a clear manner. Moreover, the building and facilities are immaculate.

Service

A premium service- held to high standards.

Service

Home pick up service first class. Driver very decent and helpful.

Service

Same as the answer given above

Service

Work all done & ahead of schedule. Again only the time period between booking & getting the overall service needed takes away from total experience

Service

Excellent service, Customer Service Advisor was polite, friendly and very helpful.

Service

Great service every time

Service

Very helpful

Service

No issues at all. Car was serviced and advice given on future brakes work. Explanation of price provided on requesting details. Car washed and cleaned at time of service, so looking good.

Service

Extremely efficient service staff. Was kept up to date with vehicle health check and time service was completed.

Service

I was just very happy with the total experience and the positive feedback when picking up my car.

Service

As above

Service

Quick efficient and helpful staff who made me feel welcome and valued as a customer - kept me updated regarding progress on my car

Service

from handing the vehicle to the dealership and receiving it after the service was seamless

Service

Booked in for a service. All good but service light on dash not reset so have to return car to have this done. Very inconvenient given we live about 20 miles away.

Service

warranty useless

Service

Efficient

Service

Lynn the service manager was magnificent, kept me fully informed of what was happening and I felt fully engaged at all times.

Service

Couldn't fault the service. Very friendly and easy to deal with. I was slightly disappointed at having to pay for a courtesy car though.

Service

The staff at Parks always answer my calls, always give me updates and always explain clearly what needs done and why. The car is always ready when they say it will be and give plenty of notice when there is a delay and the reasons for the delay.

Service

extremely helpful team

Service

Great knowledge of product. Easy to deal with. Not pushy and nothing is too much trouble. I will return again for my next purchase.

Service

Great service from Lynn who kept me informed and even gave my kids a toy car and a bottle of juice

Service

Car returned on time . Staff pleasant and explained things clearly

Service

I had to wait for 2 hours for my tyres swap!!

Service

Very good

Service

A pleasure as always, great focus on customer service.

Service

As above. Also, the car was immaculate upon return.

Service

Booked me in at short notice and problem sorted while I enjoyed my hot chocolate

Service

Helpfull and advisory on future requirements

Service

Good service

Service

One of the best in trade.

Service

Customer service given priority at all times

Service

Good customer service

Service

Can't fault anything about the service given

Service

first rate service at parks

Service

Pleasant

Service

I got what I ashed for. Price was a bit high.

Service

Car was collected and returned timeously and in splendid condition.

Service

I like the product and the service

Service

Painless experience

Service

Very pleasant and helpful staff. Also quality of workmanship.

Service

No problems, great service

Service

Kept myself up to date with what was happening with my car

Service

Excellent Service

Service

Happy with my BMW Hamilton experience.

Service

Car running well & was clean when picked up.

Service

Everything was done efficiently.

Service

The staff are always very friendly and helpful

Service

It was ok

Service

Thankfully Alastair was on hand to get a fair reduction in bill in view of above

Service

Informative regarding the check over the car

Service

I'm not certain that the bonnet catch that was replaced as part of a recall, is working very well. Sometimes I can't open the bonnet.

Service

No issues to report good all round I hope it can stay this way.

Service

Quick and easy service with good contact from the dealership.

Service

I put my car into Parks Hamilton for an MOT ,which it passed ,but the garage phoned me to say my car needed a brake back plate at a cost of £109. I only had the car 8 months and was assured I was covered for everything by a years warranty !!

Service

Helpful

Service

They make you feel like a valued customer and very friendly.

Service

The car was collected,serviced and returned very quickly and no inconvenience to myself. I just got a nice clean car back a few hours later.

Service

Again, service was good but expensive.

Service

I go to Douglas park in Hamilton BMW for my services as I have a service pack with my car & because it is the nearest BMW place.If I was paying or buying a new car I would not go there as on at least 5 occasions I have encountered dishonesty & racism

Service

They kept me informed all the way through the process. The staff are extremely professional and knowledgeable about the products.

Service

Friendly staff who kept me informed with the progress of my car, didn't need to chase people up to find out when my car would be ready. Asked me what time I needed my car back and it was ready before the time I required it.

Service

Everything done professionally and details well explained

Service

efficient and on time

Service

Always well looked after. Exactly what you would expect from a top quality BMW dealership.

Service

Totally satisfied

Service

Job was completed on time and my car was cleaned and ready for me.

Service

Everything was made so easy and fully explained. Staff were very helpful and so friendly. Thank you so much

Service

Again due to customer service and the open and honest attitude.

Service

It all went very smoothly a great way experience

Service

Excellent

Service

Car had a recovery recall issue which BMW emergency had done diagnostic and found the AGR valve had to be replaced due to the recall issue. Hamilton never checked or fixed properly and car faulted 3 days later again

Service

Find the servicing a bit over priced

Service

The staff were very polite, courteous and kept me up to date regularly through the day.

Service

Staff nice enough and gave a lift to work

Service

No hassle first class service - car pick up from home excellent

Service

Great customer service

Service

The car had been faultless since purchasing it until a window wouldn't close. spoke with Andy who allowed me to bring the car in immediately and that fault was corrected the next day. A separate fault regarding a noisy door seal hasn't been fixed

Service

My car was in for a recall and also to fix a persistent problem with noisy brakes (2nd time it's been in). Break problem not rectified & noise is still terrible. It's embarrassing driving such a nice car that sounds 'like an old bus'.

Service

My car was due a service which all seemed to go fine but i was also reporting a DAB radio issue for the 4th time having been told there was "no fault found" on 3 previous occasions. I even supplied video of the "obvious" fault occuring

Service

I asked for my car not to be cleaned so that the paint wont be scratched. The lady that booked it in said she would put a note on it. Picked it up and it had been washed .

Service

Service staff kept me updated plus my car was very well cleaned.

Service

Hannah Johnston Service Advisor demonstrated a very good understanding of the vehicle recall process in terms of knowledge. Hannah was both professional and friendly making the experience a first class service.

Service

I was kept informed of the progress of my car and what was wrong with it

Service

Car went in for its first major service at 29,300 miles with no apparent faults. On picking up the car dashboard warning immediately displayed 'Transmission, engage parking brake to prevent car rolling' Parks didn't accept related to service!

Service

All work done efficiently

Service

Problem solved and got car back earlier than expected. However was charged for insurance for hire car and all I needed to do was bring in schedule which nobody explained to me. Just wasted the experience.

Service

Very friendly helpful atmosphere where nothing is a bother.

Service

Flawless booking system and text reminder regarding my appointment. Served promptly on arrival date and telephoned when job was completed. Handover was also dealt with in a similar manner. The staff were very attentive with me.

Service

The salesman (George Anderson) was fantastic he kept us updated from the minute we agreed to buy the car until we collected the car, he was courteous , knowledgeable and pleasant throughout the process and the facilities are second to none.

Sales

brought into a special bay for me, flowers for my wife and a product expert was on hand to set up the phone and carplay etc for me

Sales

Good service although slight disappointment with battery fault on dash remained despite Genius suggesting it would go off after driving for 20mins.

Sales

George provided excellent customer service

Sales

My Sales Executive, Mark Brown was simply fantastic to deal with - calm, knowledgeable, informative and spot on with his ongoing communication. His wider product knowledge around the administrative aspect of car purchase is a reassuring asset.

Sales

Sales Executive, Danny Ferguson, was extremely thorough, professional and helpful throughout the purchase process as he has been through many years of dealing with him. At handover, Product Genius Simon was very helpful and knowledgable.

Sales

Very satisfactory indeed

Sales

Danny at Hamilton branch has been so helpful over recent years in arranging new vehicles for myself and my wife. More satisfied than visits to other dealers. All staff there have always been friendly and spend time with us to assist.

Sales

I honestly have nothing other than positive comments to pass on. Any phone call or query to the dealership pre or post purchase of the car was treated efficiently and I had a very positive customer experience.

Sales

This is the second car I have bought from Jonathan. He was very good to deal with getting me the best price. Simon was very patient with us setting up my new vehicle and explaining how everything works

Sales

Car was ready and presented extremely well

Sales

From start to finish, the sales executive (George Anderson) provided a first class service.

Sales

Salesman was very thorough