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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
248 ratings and 138 comments received in the last 90 days.
30 September 2025
Best ever ??
25 September 2025
l love bmw
20 September 2025
Great customer service
18 September 2025
No issues what so ever, the sales people worked hard to get a vehicle very close in specification to my ideal set up, for a great price.
16 September 2025
Barry who sold the car was an absolute joy to deal with
14 September 2025
Danny and Mia were both first class. Danny was exceptionally professional and it was a pleasure doing business with him. Mia was very knowledgeable and had a lovely manner and made things very easy to learn.
13 September 2025
Seamless process to buying a new car.
12 September 2025
Again help from Barry much appreciated. He gave us all the information needed.
29 August 2025
Kevin Murray.
28 August 2025
Despite delays caused by BMW IT outage Parks, Hamilton handled sale well
26 August 2025
Very satisfied sales staff were there to answer any quemdtions. The X4 is an exceptional car shame BMW are ceasing making them as i would not have purchased an X2 or new X3. I was delighted to get a new X4 from the sales lady i was dealing with.
19 August 2025
I bought it on Wednesday and drove it away om Friday. What more can I say?
15 August 2025
Very satisfied extremely high standard of professionalism
08 August 2025
Once we had agreed to purchase we were kept up to date of when the car would be available
23 July 2025
Overall great experience
12 October 2025
Quick response to problems.
10 October 2025
Very courteous, professional and efficient service - consistently over each visit in last few years
09 October 2025
I paid £300 last year for a gearbox oil-leak to be fixed. And paid another £400 this year for the same issue.
09 October 2025
Great service and people
07 October 2025
Very satisfied with MOT & service Only glitch was I couldn't pay with AMEX due to some connection problem so lost out on 600 Air miles !!
06 October 2025
My service ran to plan. I wasn't waiting too long
06 October 2025
There was nothing more that the staff could have done for me.
05 October 2025
Superb workmanship!
04 October 2025
Kept up to speed on the work being carried out.
03 October 2025
Pick up and drop off worked very well for us, service communication was very clear and comprehensive.
03 October 2025
Very happy with service
30 September 2025
They were quick to do the repair, which I was grateful for. They replaced the tyre pressure monitor but didn't reset the alarm.
30 September 2025
Service girl was good the rest not so good poor
29 September 2025
Completed in one day. Service agent stayed back for me as I was running late.
29 September 2025
Service is first class from start to finish
27 September 2025
Completed on time and car was also washed and hoovered.
27 September 2025
Car picked up from my home car delivered back all serviced and valeted first class service
27 September 2025
Lack of video of inspection
25 September 2025
Service as expected, dealt with quickly & with minimum fuss.
25 September 2025
Staff are generally quite good, no complaints. Lost a star for poor customer parking.
25 September 2025
Work was done quickly, customer service is exceptional
25 September 2025
Aaron was great, patient and knowledgeable. An absolute pleasure dealing with him and Douglas Park BMW
25 September 2025
Good service
24 September 2025
Brilliant and treated very well by everyone
24 September 2025
Based on this recent experience, it was good.
23 September 2025
Dropped the car off at the garage at 9am and advised we would wait. My wife and I went for breakfast and returned just after 11am after being told the garage was busy. It took until 2.30pm before we got the car back.
22 September 2025
Everything was completed in very quick time.
20 September 2025
Was kept informed of everything that was going on and because I was waiting they completed assp
20 September 2025
No issues, very satisfied with the service
20 September 2025
Great customer service and very friendly professional staff
17 September 2025
Problem was solved
17 September 2025
All good
16 September 2025
Quick easy and great service
16 September 2025
Totally first class treatment.
15 September 2025
Faultless service.
15 September 2025
I had booked in for a rapid service however did not get my car back until 3 hours later. If I had known it would be that length of time I would not have waited for it at the dealership.
15 September 2025
as above
15 September 2025
Checking the car in was handled properly & politely by Ellie Murray; she answered questions & provided technical and pricing information I had asked for. The service video was clear & the car was returned on time. Labour charges are too high though.
15 September 2025
No problems whatsoever with dropping off and collecting car, staff were friendly and helpful.
15 September 2025
I stated the car wasn't to be cleaned but it was. The car is ceramic coated and if not cleaned correctly this can strip away the coating.
14 September 2025
Met expectations
12 September 2025
Very good
11 September 2025
Service Advisor, Indee Mitchell who looked after me during this visit was professional, friendly and attentive and kept me posted at all stages of the work being carried out
11 September 2025
Left in limbo constantly had to chase up
10 September 2025
See above
10 September 2025
Prompt and efficient with my time
09 September 2025
I like the staff
09 September 2025
Professional and helpful experience from start to finish.
08 September 2025
Staff understood my concerns regarding having my vehicle repaired as soon as possible. Andee was extremely helpful and professional
08 September 2025
No issues and got car back in timely manner.
08 September 2025
Fast and efficient service.
07 September 2025
Jenna was lovely and dealt with my query asap. Excellent service
05 September 2025
Great service and car cleaned also.
04 September 2025
As above
04 September 2025
Alisdair Lawson at Douglas Park was first class, at no time did we feel pressured into buying. When I return to Parks for our next car I will look for Alisdair.
02 September 2025
Overall happy with outcome. Just the above issue .
02 September 2025
As above
01 September 2025
Poor after sales service I received
01 September 2025
Everything was excellent
31 August 2025
Really great service. Easy to book in and managed to get a quick appointment. Friendly staff and great way to drop off keys. Nice video sent through the day, car spotless when picking up, and software update done as planned. Very happy with the servi
30 August 2025
Good communication from staff. Competent service
30 August 2025
I have covered this in my response to Q1 above - I have nothing to add.
29 August 2025
I've had no issues with the service or communication, and I appreciate that the staff handling calls aren't the technicians who performed the work. However, I now have serious concerns that the engine may be damaged, and I believe the warranty repair
29 August 2025
Competent and courteous staff. Kept advised regularly of what was happening.
28 August 2025
Yes everything was done perfectly well and within the timescale advised. Very satisfying to deal with a company that does what it says on the tin
28 August 2025
Professional, kept up to date, no hassle to purchase, good clean advice
27 August 2025
Very efficient service
27 August 2025
Overall happy with the service and repair, but realised on my drive home immediately following a MOT that there was no water in the windscreen washer tank, despite it not being empty before going in.
26 August 2025
I enjoyed being able to put my car in early on a Saturday morning and getting it back early. Feel good factor when using business.
25 August 2025
So easy from start to finish and great communication
25 August 2025
As above
25 August 2025
as above. on this occasion despite re-assurances didnt fix the issue - creating dangerous driving conditions.
25 August 2025
I am overly satisfied
23 August 2025
Very abrupt and unfriendly as if everything was a bother to them
20 August 2025
The process for carrying out the MOT on my 2004 Z4 went smoothly
20 August 2025
I have had a bad experience at DOU GLAS PARK BMW HAMILTON and no apology i wii happily give more details if you wish
20 August 2025
There appears to have been a catastrophic failure of the air conditioning system, within an hour or so between the service completing and me picking up, I find it very hard to believe that this was not detected in the garage. Continued in next field:
19 August 2025
The service was fine. The car wash and interior wipe down was way below an expected standard. I had to clean the inside of my windscreen and dashboard. I can only assume the cloth used had been used all day or more without a hint of cleaning it.
19 August 2025
Issue fixed quickly
18 August 2025
Excellent service
18 August 2025
Job well done
18 August 2025
Happy with service and cost provided
17 August 2025
Seamless
16 August 2025
They have developed an excellent relationship with me (I'm now on my fourth BMW) and they never fail to be prompt, courteous and friendly
15 August 2025
Always friendly
14 August 2025
Service delivery was great from drop off to collection. They also carried out a free health check
11 August 2025
Our issue with the car was rectified quickly
09 August 2025
Based on my last visit
09 August 2025
Such a great service
07 August 2025
Friendly, efficient, convenient, minimal fuss.
07 August 2025
Very helpful and pleasant staff
06 August 2025
No one is perfect and i know we should have had more value for the suv we traded in without even knowing it was back on sale for 10k more than the trade in .
06 August 2025
What was done was done well, but 1/2 recall work booked in wasn't done. Now I've rebooked the recall but have had to pay an additional £19 to have a courtesy car to go to/from home.
05 August 2025
Andee has been fantastic, very polite person & has kept me right and helped me a lot with my car during this visit, had ran into some issues with the car and she made sure my car was seen to straight away, and has been completely transparent.
04 August 2025
Prompt service, the lady who conducted the final handover was First Class
04 August 2025
The staff were friendly and helpful.
04 August 2025
Parks couldn't have been more helpful in helping me source and fit the replacement tyre for my X3.
04 August 2025
The service manager was really helpful
02 August 2025
Overall happy although had camera fitted to car (back and front) unfortunately unable to view any footage as Wi-Fi required to link to phone (not available where car is parked). Felt we're not advised properly
01 August 2025
All things were pretty good.
01 August 2025
Very thorough and kept updated on progress
31 July 2025
Service advisor was first class
29 July 2025
Andee was a delight to deal with.
28 July 2025
as previous answer
27 July 2025
Fault was not found, their clear made no sense claiming the rattle was due to passenger seat belt position. The rattle existed when passenger was wearing seatbelt - the annoying noise I think was from behind front door panel.
27 July 2025
As the first answer very satisfied, again to do with the staff
27 July 2025
Quick check in. Called to say car was ready. A bit disappointed that tyre pressures aren't checked and rectified on a £400 service. I knew the notification was on screen at start up and deliberately hadn't rectified myself. Wasn't reported.
27 July 2025
Great friendly staff a d very helpful
27 July 2025
My car was in for a recall for the emissions at one point i was told they had mixed up the booking and hadn't started the work and the work was going to run into the next day
26 July 2025
Was completed quickly and efficiently
26 July 2025
They always check vehicle first and let you know of any issues they may find.
24 July 2025
I still haven't got my car
24 July 2025
I booked car in for mot for the 7th July, then got a call to advise me it was not due until August in error , I accepted then checked again with your service team who confirmed the 7th July was the correct date, car out of mot for over a week
23 July 2025
Every little detail addressed great service
23 July 2025
As above
22 July 2025
Great service
22 July 2025
The only minor issue was that I had completed the pre-service questionnaire and had requested screen wash to be topped up as I had a prompt that it was low. However, this wasn't done.
22 July 2025
I was listened to, the importance of having my car alignment done asapwas recognised by Jenna and I was booked in and the works complete with zero fuss.
21 July 2025
Very professional
21 July 2025
As Above.
20 July 2025
Very efficient, Friendly staff,
19 July 2025
My wife had a hospital appointment so waited for car and they serviced the car straight away
02 October 2025
Very easy most things done upfront and digitally