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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
380 ratings and 156 comments received in the last 90 days.
10 July 2024
Great service however had to return the car to get Tracker fitted
28 June 2024
Smooth from start to finish, both times have been easy and pain free.
27 June 2024
Car is amazing and delivery and collection a dream
20 June 2024
Great service from the team as always, car arrived earlier than anticipated and everything went smoothly
11 June 2024
The service we received was outstanding, we will keep returning to BMW . Would definitely recommend Chris and his staff to everyone.
09 June 2024
Just a really good experience. No issues whatsoever.
02 June 2024
Met all requirements with aplomb
02 June 2024
Delighted with my car and the service I received from start to finish.
01 June 2024
First class staff and premises
30 May 2024
Sales person was approachable and helpful
28 May 2024
All staff friendly
23 May 2024
Parks always provides a good customer experience.
23 May 2024
Kept us informed
21 May 2024
Dealing with Danny was a pleasure, none of the pushy sales nonsense but just great customer service from a lovely guy who you can see loves his job. He was very knowledgeable & very helpful with all my queries.
21 May 2024
As usual very professional
10 May 2024
It was very straight forward
05 May 2024
Made the process simple with the selling of our car as part of the contract
02 May 2024
Simple and easy transition
30 April 2024
Positve ansers of all my questions
18 July 2024
First class service from start to finish. Everyone on top of their game.
18 July 2024
everything pertaining to vehicle maintenance schedule was attended to
18 July 2024
Tech chap very knowledgeable in solving my problem
17 July 2024
Changing appointments and doing what they could on day was appreciated
16 July 2024
See above.
16 July 2024
Satisfied with everything did put down did want the vehicle washed but they still insist on washing blue scuff on rear n/s back bumper rubbed out this was missed by me until was back it might have been a blue hose ie. Powerwasher or oil line
14 July 2024
They could not have been anymore welcoming and kept us informed throughout the process.
14 July 2024
Aaron at the service department is fantastic-very friendly and approachable. Nothing is ever a problem for him.
13 July 2024
The people who are front of house including cleaner where great
12 July 2024
Pair of new tyres fitted while I relaxed in showroom.
12 July 2024
Fast on result and the outcome always spot on.
10 July 2024
Everything was done and trouble free
10 July 2024
All the staff at BMW Douglas Park are the ultimate professional's, the care and service from them is second to none.
09 July 2024
Quick, friendly, helpful
08 July 2024
Friendly helpful staff Great communication
08 July 2024
As above friendly and professional contact.
08 July 2024
Pleasant and informative service experience.
07 July 2024
All went as planned.
07 July 2024
Car in and ready on the one day
06 July 2024
Again always pleasant smiley
06 July 2024
Once the car was booked in everything went well, only issue is that it is a longer lead in time, than ideal.
05 July 2024
Would have been 5, but had to return the following day as tyre not in 'stock'
05 July 2024
Good customer service with the right amount of updates.
04 July 2024
Great service , friendly and polite .
04 July 2024
The service was a great insight to the car and I will use this to improve the longevity.
03 July 2024
In my years dealing with your company i have dealt with different departments and in all areas everyone was very knowledgeable and up to date with the latest changes whether it was product or industry related i have complete confidence them.
03 July 2024
Listened and asked questions to make sure he could get the fault rectified
02 July 2024
Please see above
02 July 2024
No issues with work carried out.
01 July 2024
Too expensive for the work done.Could easily be done in my garage but that would invalidate the warranty.
27 June 2024
As above communication is quite poor have to phone for updates No one else can help you, you need to speak to whoever is dealing with you. Appointments made and not booked in
26 June 2024
Service department have been very helpful with my recent small issue with the car
25 June 2024
Was happy with the service I received.
25 June 2024
Laura Connolly in the service department was excellent
25 June 2024
Very professional and pleasant.
25 June 2024
They were honest and professional
24 June 2024
Prompt and efficient
24 June 2024
Hassle free.
23 June 2024
Not had any problems and aways got the car back on time
23 June 2024
Service department were hell bent on selling me items I clearly didn't require. They even stooped as low as to ask me for 'evidence' to support my stance that I didn't need what they were trying to sell me! Won't be using that branch or group again.
23 June 2024
Laura one of the service team has been extremely helpful in taking our bookings and keeping myself up to date on the progress of my vehicle when it's having maintenance works done at Douglas Park Hamilton
21 June 2024
My vehicle was picked up, given a safety check, had brake pads and disc replaced, given a minor valet and returned to my home , great service thank you
21 June 2024
Dealt with face to face and promptly
18 June 2024
sales man knows exactly what i need
18 June 2024
Excellent service Excellent staff
18 June 2024
very helpful
17 June 2024
Poor communication throughout process
16 June 2024
Great communication from video updates to text and calls keep in the loop at all times
16 June 2024
Just done what was expected
16 June 2024
As per previous response plus professional approach by staff
15 June 2024
Work Carried out same day to a high standard, with good informative feedback from mechanics and service department regarding work carried out on my car.
15 June 2024
Great ecperience dealing with Aaron
15 June 2024
As question 1, I trust the BMW mechanics they have the training and experience to give me the confidence they are doing a good job , I trust them
14 June 2024
I was taken care off by Max Baird and he is a credit to Douglas Park . He made the whole experience hassle free and continually kept us updated to the progress.
14 June 2024
Great service and polite staff
13 June 2024
Work required done
13 June 2024
Completely dissatisfied
12 June 2024
Great service, from start to Finnish, go beyond what other garages will do for their customers very professional.
11 June 2024
No issues at all very happy with the service.
10 June 2024
Very helpful
09 June 2024
Above and beyond to help
08 June 2024
Car was serviced on time as promised. Video received showing findings.
08 June 2024
Quality/ high standards
08 June 2024
All work completed in single visot
06 June 2024
Didn't like the log in prefer reception. Otherwise pleased with service and helpful attention from friendly staff.
05 June 2024
Quick, efficient and friendly service from welcoming staff.
05 June 2024
Never had any issues
04 June 2024
Could not ask for more pleasant and courteous service.
03 June 2024
Young service advisor max was very efficient and keen to help
03 June 2024
Satisfied
02 June 2024
Ver professional and I was very well looked after by all of the staff.
02 June 2024
Serviice support and communication about findings has always efficient and helpful.
02 June 2024
Fantastic
02 June 2024
Exactly as expected
01 June 2024
Friendly and efficient
01 June 2024
Great service
31 May 2024
No problem getting the service done, and a good video from the technician working on the car
31 May 2024
Clear precise communication from staff Young man Max Baird was extremely helpful and kept me informed of the progress with my car
30 May 2024
The service advisor Laura Connelly was very helpful and kept me updated through the day
30 May 2024
From start to finish staff were courteous and helpful whether on telephone or in person at the showroom, nothing was too much bother .
30 May 2024
As always customers made to feel welcome.
29 May 2024
Timings were like clockwork throughout. Car was serviced, MOT and a warranty EGR fitted in the time allocated. Car was also returned spotless.
29 May 2024
The sales advisor Aaron Banontyne was brilliant and Douglas park did brilliant job. Aaron was considerate, helpful and communicative.
29 May 2024
Great customer service
27 May 2024
The repair was carried out as planned.
27 May 2024
Great customer service from start to finish.
27 May 2024
Can't blame the garage service was good
26 May 2024
Great Customer Service given by all staff members
25 May 2024
Work carried out satisfactorily
25 May 2024
Very helpful and friendly staff.
25 May 2024
My car was in for MOT and a health check I also asked if the handbrake could be checked and also I would have to leave it and pick it up another day this was no problem Served by Max Baird who went above and beyond!
25 May 2024
I was completely satisfied with my service experience because your employee max was very helpful and knowledgeable,he would be a great benefit to any employer
23 May 2024
This time the service was better than what Douglas Park offered a year ago ..
21 May 2024
Booked in easily, quick turnaround for reasonable price.
21 May 2024
The staff member dealing with me couldn't have been more helpful and very pleasant .
20 May 2024
Only reason it's 4 stars is I couldn't get a courtesy car while mine was there.
20 May 2024
This service was excellent, but I was let down a couple of weeks earlier when the car wasn't collected as it should be. Very good when they're good.
20 May 2024
Aaron that looked after me was 1st class
20 May 2024
Video from technician was clear What needs to be done and why
19 May 2024
No problems
19 May 2024
Temp car and repair done very quickly.
18 May 2024
Great service
18 May 2024
Because of the above reasons
17 May 2024
Problem was solved and car is transformed
16 May 2024
Laura is always polite, welcoming, efficient and helpful. What more could you ask for.
16 May 2024
Laura was great and professional to deal with regarding servicing my car.
16 May 2024
Work completed quickly without any fuss
16 May 2024
Parks do everything they do from good service
14 May 2024
I was completely satisfied, again Laura plays a huge part in this alongside the technical team who were happy to talk me through all the work that was carried out on the car. They answered questions that I had and provided me with great reassurance.
13 May 2024
Done everything that was asked without question.
13 May 2024
Everything was perfect
12 May 2024
Simple and efficient
12 May 2024
Very satisfied
10 May 2024
No issues.
09 May 2024
Everything from booking the car in to dropping off and picking up was very straightforward and handled by friendly, professional staff.
09 May 2024
I was very satisfied and Max Baird the service advisor couldn't have been more helpful.
08 May 2024
Timely manner they had a slot for me to get booked in and replace wheel.
08 May 2024
Smooth process from initial contact to picking up my car after the recall update.
07 May 2024
Never experienced any issues in respect of servicing and the car is always returned in pristine condition. In addition a courtesy vehicle is always available if required.
07 May 2024
Great service
07 May 2024
No issues
07 May 2024
Did exactly what they said they would , minimum of fuss , great communication and within the timeframe given
03 May 2024
Car sorted quickly and cleaned and hoovered which was appreciated.
03 May 2024
I struggled with getting time to take take my car over to the garage. It was arranged that the staff would be picked up and brought back. The car was repaired and gleaming when it came back.
02 May 2024
Excellent service!
02 May 2024
Everything was explained, no hidden costs
01 May 2024
Excellent service
30 April 2024
Good service and competent staff.
29 April 2024
Your service was second too none
29 April 2024
Kept informed throughout.
29 April 2024
The staff are very helpful
29 April 2024
very efficient and helpful always
28 April 2024
The staff who dealt with me on the morning my car broke down were very efficient and effective. They were clearly well trained in the Assistance procedure, providing the highest levels of customer service.
27 April 2024
Nathalie made sure that I knew exactly what would happen throughout my service, she also kept me updated on the costs and called when my vehicle was ready to collect.
27 April 2024
Good service
27 April 2024
Phone support amazing and so helpful. Really appreciated your collection service too. Thank you.
19 July 2024
Again, I was professionally assisted from the outset and every step of the process was explained in detail and completed quickly and efficiently.