- Home
- About Douglas Park Hamilton
- Douglas Park Hamilton Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
308 ratings and 144 comments received in the last 90 days.
05 June 2025
Very attentive, professional people to deal with.
03 June 2025
Easy and helpful
03 June 2025
See answer one.
02 June 2025
Kevin was very knowledgeable, patient and took a great deal of time explaining the controls of the car as have never driven a BMW before.
02 June 2025
Answered all my queries fast and efficiently and accommodated my schedule
01 June 2025
Always a pleasure to frequent your premises. All staff so friendly and helpful
01 June 2025
same as above
28 May 2025
Taylor was very knowledgable and helpful throughout the entire trade in/buying process.
23 May 2025
The smoothest and easiest transition from start to finish
22 May 2025
Staff involved were knowledgeable, helpful and pleasant, making for a relaxed, straightforward process.
18 May 2025
Thoughtful and helpful.
08 May 2025
Outstanding. Adrian is very engaging.
06 May 2025
My salesperson Alisdair Lawson was excellent all through the process from 1st contact to handover.
04 May 2025
Again,I was well looked after and treated with patience and a smile
25 April 2025
Again down to Taylor, making me feel very welcome and at ease
15 April 2025
Massive shout out to all the Douglas Park staff especially Danny Ferguson
09 April 2025
My experience was amazing. My salesman Taylor Ritchie couldn't have done any more to help me. Taylor was always on hand to answer any questions I had and made buying my new 1 series really easy. Afterwards, he made sure everything was ok too.
05 April 2025
Olivia and the Business Manager made purchasing the vehicle an effortless and pleasant experience.
03 April 2025
Barry is extremely helpful, mindful and accommodating. The whole experience was stress free from beginning to end.
03 April 2025
Great service from start to finish and handover also very informative and professional.
03 April 2025
everything well organised
02 April 2025
I received excellent service when purchasing my new car
14 June 2025
Not always the best value but quality of service has been good.
14 June 2025
Health check carried out free of charge and video sent talking through and showing everything.
14 June 2025
Friendly Professional Staff
12 June 2025
As above
12 June 2025
Staff were nice
11 June 2025
The work was competent
09 June 2025
Arran is a credit to the business, made sure everything went smoothly
08 June 2025
Cover for replaced light not fitted back on. Found in the boot.
08 June 2025
Jenna (I think her name) looked after my car's service with professionalism and confidence which gave me piece of mind. Nothing was too much trouble even down to getting me prices for a few items the car required ahead of the service.
08 June 2025
Excellent communication regarding check in procedure, mechanical video report on tyre and break wear and
06 June 2025
Car came back clean and tidy with aircon working great
06 June 2025
Friendly and knowledgable Team.
06 June 2025
I was asked if was acceptable to me to get a phone call back when it suited the service advisor! Should it not be my the customers when it suits. I understand staff were busy but frustrating to be put on hold for long periods
05 June 2025
Very efficient and courteous service
03 June 2025
Whole process is easy and time saving.
02 June 2025
Very friendly staff and great service
01 June 2025
Waiting to be served and plenty of staff all of whom seemed to be ignoring the fact that I was present
31 May 2025
STisfied
31 May 2025
I always feel I can hand the car over and you take care if it as though it was your own
29 May 2025
Girl who dealt with me very friendly and pleasant
29 May 2025
Efficient service
29 May 2025
All work was completed on a Saturday and on a Bank holiday weekend
28 May 2025
The after-sales service staff is often unreachable and does not respond promptly after leaving a message.
27 May 2025
As above
27 May 2025
Good service
27 May 2025
Although this was for an MOT there was more suggestions that I should have additional services that were not necessary.
25 May 2025
Job completed, payment made on line, Douglas park issued receipt through email however at collection receptionist couldn't confirm the payment, went round and round trying to confirm it, I showed her my receipt but won't believe it felt humiliated.
25 May 2025
Very satisfied. Friendly helpful staff eg battery charged while car in for MOT and valeted prior to pick up.
22 May 2025
My service agent Jenna was very helpful and the video by the service technician gave me a great overview of the vehicle's condition underneath.
20 May 2025
Great friendly service with great communication
20 May 2025
Pay so much attention to their clients
20 May 2025
Easy to book and book in and easy to collect and pay nothing more than that staff are professional and polite
19 May 2025
Staff very helpful and courteous
19 May 2025
Attentive staff
19 May 2025
I bought my service package with my car. The service was easily booked and completed. Staff were all professional, helpful and polite.
18 May 2025
Service really went above and beyond for me this time my car was unusable due to an adblue fault even though the were really busy Stevie from service squeezed my car in and I had it back repaired and valeted within just 24hrs outstanding service
17 May 2025
Good customer service and kept informed throughout the works being carried out
15 May 2025
Job was completed in a good time frame and kept up to date
14 May 2025
Everything completed as requested.
13 May 2025
It was very good and I'd like to make special mention to Eilidh (not sure of spelling) for the addition of a small gift for my grandson- it truly was much appreciated and enhanced an otherwise excellent experience
13 May 2025
Professional
13 May 2025
Completely satisfied as everything I needed done got done, and everything was also explained to me very well.
12 May 2025
I was very disappointed when my car was returned. It was a heavy bill and my car has not been washed. It has oily hand marks on the body work. However on contacting BMW they offered to collect and valet it but I could not spare the time.
12 May 2025
Easy to deal with.
12 May 2025
Jenna was extremely helpful, even when I was becoming impatient and concerned about Parks not having a new tyre in stock, she reassured me and went above and beyond to get a tyre in super fast time and had it fitted and the car returned to me on time
11 May 2025
See previous answers.
11 May 2025
This particular service I was completely satisfied. Cara knew I was waiting and had my car serviced, washed and hoovered and ready for me in under 2 hours. Thank you very much Cara
10 May 2025
Reception process and everything explained
09 May 2025
The whole package was customer focused
07 May 2025
See above
06 May 2025
the tyre pressure was not checked - car could be cleaned better
05 May 2025
As above. Car was washed and hoovered to an excellent standard. Really went above and beyond so if you could pass on a genuine thanks to those involved it would be much appreciated.
05 May 2025
Good
03 May 2025
Never have an issue. Excellent communications. Polite and professional staff.
03 May 2025
Nothing ever a problem
03 May 2025
No issues
01 May 2025
Very satisfied, Jenna kept me constantly updated so I knew what was happening at all time could not ask for better service.
30 April 2025
First of all they have someone to answer and direct your call - such a welcoming approach and service in today's age. Plus all other parts of the business is second to none simply.
29 April 2025
Great service providing video of health check and a clean as well as
28 April 2025
Everything went smoothly from the first phone call. The courtesy car was amazing and I was happy with the health check given on my own car
28 April 2025
Comms were good and service was good/great. No complaints.
28 April 2025
Excellent. Informed Shen car was ready instead of having to chase info.
28 April 2025
The customer service from Jenna was excellent
27 April 2025
Lindsey in service desk was friendly and efficient and kept me up to date on the progress of my car. Never had a bad experience at this branch.
25 April 2025
I was given a 2 hour waiting appointment when I booked and my car was ready and cleaned within the time given and the informative video is good
25 April 2025
All staff veey helpful.
24 April 2025
Staff were all very polite and friendly, and the showroom is a nice environment to be in
24 April 2025
Been dealing with DP Hamilton for a few years now...never disappointed
23 April 2025
Great customer experience, would highly recommend Douglas Park Hamilton to family and friends.
23 April 2025
Excellent service. Collected my car from my own home. Loved the video that was shared for the checks and call to keep me updated with progress and final payment. Car then Delivered to my home. An Amazing service!
23 April 2025
Always excellent
23 April 2025
Kept informed
22 April 2025
Great customer service from Ellie and Arron as always
20 April 2025
As always great service from start to finish
20 April 2025
Good communication and completed the work satisfactory
19 April 2025
I was treated very well and let up to date from receptionist who I have sadly forgotten her name. She was helpful and polite.
17 April 2025
Service team resolved issues quickly through parts ordering , installation and test which enabled my car to be turned around in under 48 hours .
16 April 2025
Staff there polite friendly and efficient. I have always found them very helpful.
16 April 2025
Prompt service Excellent customer care
16 April 2025
Fault still remains, still awaiting a call from Service Manager since Friday 11/4/25 at around 4pm
16 April 2025
Ver helpful
16 April 2025
Work done to a high standard
15 April 2025
I have been dealing with this branch for many years and was surprised to see that the staff at the centre have changed dramatically. There are not many of the staff remaining from my previous visit and I feel that the personal touch has disappeared.
15 April 2025
Repaired correctly
15 April 2025
Every part of the process was clear, easy to complete and expedited with civility and smiles
14 April 2025
Satisfied albeit car needs booked in again to fix
12 April 2025
Very poor service centre. I was told my car would be 2hrs for a tyre change and alignment, so I chose to wait. It took 4.5 hrs. That's just my issue on this occasion. If I hadn't already pre paid a service plan I would certainly not be back.
11 April 2025
Excellent service from the first phone call to leaving with the car. Thanks.
10 April 2025
Awful service my brakes are still making a noise
10 April 2025
Really satisfied with my new car. I have no complaints.
09 April 2025
Self explanatory
09 April 2025
Professional experience at check in. Jobs completed to my satisfaction and timescales offered for outstanding job needing completed
09 April 2025
Always can rely on Parks
09 April 2025
I am totally disappointed by poor quality BMW engineering.
08 April 2025
They provide fantastic service from start to finish
08 April 2025
Because of the delay from report of issue to time of fix.
07 April 2025
All of the interaction I had was clear and informative.
07 April 2025
Very organised ??
07 April 2025
Excellent customer relations by very welcoming and knowledgeable staff who fully explained both the work to be carried out and the process as well.
06 April 2025
Good service
06 April 2025
Fast, friendly and competent service provided
05 April 2025
Everything done as expected
04 April 2025
It appears that the servicing dept take a rigid approach to fault finding which seems to blind them to taking a common sense approach. This results in customers having to pay for unnecessary work. That said, the manager was reassuringly pragmatic.
04 April 2025
Efficient service
03 April 2025
Whilst the car was with Park Hamilton I was contacted regarding a small issue regarding my car. This issue was dealt with wile the car was with Park Hamilton. Car was collected when work was completed to my satisfaction.
02 April 2025
Excellent customer service
01 April 2025
Straight forward process
01 April 2025
Time (2.5 hrs) taken for winter to summer wheel changeover unacceptable after booking appointment time.
01 April 2025
I was disgusted with the customer service at Douglas Park. I am currently putting in a formal complaint. 1. I was not contacted at all to let me know anything about the car.
01 April 2025
Always keep you informed of progress
01 April 2025
All good
31 March 2025
as above
31 March 2025
Service completed on time and budget
30 March 2025
It was amazing, picked up the car, dropped it and gave some free goodies
30 March 2025
A different brand of tyre was put on my car, instead of replacing the tyre with the same one
30 March 2025
Again car was uplifted & returned in a timely manner.
28 March 2025
Checked in online as per the BMW email but still received a missed call and voicemail after doing so, to confirm. Phoned back and couldn't get through when I was going to ask to have the fault checked. On the morning; the advisor was great and
27 March 2025
Checks identified a nail in tyre which was good and it was repaired at reasonable cost. However the car returned with the valve dust cap missing. Annoying as it is not a basic standard dust cap.
26 March 2025
Found the automatic system confusing asking about various options, when simply wanted car's first service
26 March 2025
I really do not know what goes on in that place, can't work them out That's my I have traveled over 200 miles to Warrington to buy from halliwell jones For my last 3 cars , shocking when Douglas park is on my door step
26 March 2025
Always professional and courteous when visiting
08 June 2025
Danny, Chris, Stuart and Barry were all very helpful during my purchase. Approachable, informative and did not feel pushed to a sale - autonomy in decision making made the difference compared to other dealers