Covid safe environment, friendly knowledgeable staff, ease of use.
Wife took car over and picked it up when service was done. She was kept informed of what was being done and when she could pick up the car. Very good customer service.
friendly and willing to help
Been a custermor at Hamilton for 10 years now both as buyer and for service and had great service all the time.
As soon as I arrived at the service desk I was welcomed and taken to a desk to give my details etc. The member of Staff was very friendly and he explained what would happen. Service was fab, I was given an e,mail with a video to view what had taken
They carried out what had been arranged.
Everything was seem less. Booked the car, took it in. Left it. Back at the time they said and the car was ready..
Very quick and easy solutions, every query was answered and i was kept up to date with what was going on which was nice.
Vehicle repaired successfully and on time. Also valet done on car.
The salesman ... Danny Ferguson was excellent
Great team and friendly staff who cannot do enough for you
It was a good experience.
Always a professional, friendly & helpful service each time I am in contact whether by phone or in person. Staff always make me feel like a valued customer - a rare thing in this day & age!
Excellent customer service
Great follow up and contact
Everything ran smooth from start to finish
I felt my car was in the hands of people who cared and who were professional.
Timely completion on the work carried out and decent communication.
Smooth and efficient service
Everything was handled so well, from dropping my car off, receiving the courtesy car, to picking up my car after service.
Professional and friendly service
I was kept updated regularly
Massive improvement since my last visit to the service department.
Great service from the moment I entered , with hand sanitisers, social distancing, face mask. Made to feel welcome and great job with the oil service
Job well done... Excellent! Everything carried out as specified and within time as planned.
Easy to book kept me updated
Good level of service provided
washed and valeted my car as part of their service.
They did what they said they would.
The people working in the service area are very professional,
Addition to winter-summer tyre swap Parks investigated underbonnet noise and vibration that I'd reported. Failed brake calliper and damaged disc at front nearside found. New calliper & discs/pads all round were agreed. Happy with pricing & service.
Despite my local dealer being in Leicester and the nearest to my work being Edinburgh I prefer to use the Douglas park Hamilton dealership for a service . Efficient , professional and good customer service
as above and all service staff friendly, very helpful and knowledgeable and as I am shielding very aware of procedures
Quick accommodating professional
Never had any negative experience with service dept.
Only dropped car off, and collected again - in the branch very briefly, only a few minutes therefore difficult to comment on that part of the experience. The job was done well, on time, and no issues.
The service was completed in the time frame I was given. There was no hidden cost or dodgy dealings as I've had at other places. Everything was very efficient
Excellent booking process and delivery of service
Hamilton are excellent. Everything is well organised and the staff are exceptionally professional and friendly and have helped me out over the years. I had to sell my late husbands BMW car when he died and they did that for me at a time I was in bits
Completely satisfied. There was the possibility that the car might need a recall fault fixed and I was advised that this might take 2 to 3 hours but that I would be contacted and kept up to date. I was phoned later to be informed my car was ready.
The dealer has always done a great and honest job to my car and I won't take it anywhere else
Car had been properly serviced and returned to me in an immaculate condition.
All work was carried out very satisfactory and car was returned late afternoon.
The short video of the service / mot was a nice touch
Reliable service and kept updated during service.
The explained over the video what's wrong with the car and work they've done.
Very friendly and efficient in what they do.
Always a pleasure at Douglas Parks
I have always had good service from bmw hamilton.pleasent helpfull efficient staff.
Staff were fantastic and I was dealt with in a very professional manner.
The work was carried out efficiently and completed when they said it would be, the car was cleaned inside and out and as always, the staff are friendly and approachable.
Helpful friendly staff. Did not expect my car to be cleaned. Good surprise.
Great service and interaction from the team at Douglas Park, Hamilton.
The Service Team were helpful and pleasant and kept me informed of the work required. This dealership had also set up the reception and service areas well to maintain social distancing and cleanliness, which was reassuring.
The whole process was easy and very professional. Special mention to service advisor Hannah who was fantastic. I also loved the video sent to me to inform me of works carried out on my car, nice touch.
Young lady at service was excellent.
My X5 and now X7 have always been maintained by you and I have always been satisfied with the vehicle on return
Lynn is so very helpful and kind to solve the problem all the time, I am so impressive.
The service agent was very helpful and courteous and managed to source the two run flat tyres at a better price than anticipated. He also suggested I get the car its annual service at the same time, saving me an extra trip to the garage.
The process was covid safe, friendly and efficient.
Easy to book in and text when the car was ready. Car washed and vacuumed .
Such a delight to deal with
Service was great car was picked up and returned. when stated. Most impressed
very easy process , well looked after
Again everything was done effortlessly! The service team were excellent with communication between them & myself & they were very helpful, friendly & professional basically everything u would want from a customers point of view!. Thank you!.
Pleasant, professional and helpful customer team which made the whole experience bearable given the reason I was there was because of a burst tyre after having the car for less than 1 month.
Work completed on time & to my satisfaction
Following Technician (Colin Beatie) identifying a broken spring resulting in MOT failure on a Saturday, no time was wasted in Service staff (Andrew Mungall) liaising and quickly obtaining a quote for the repair to be carried out next working day.
Service was carried out with a good degree of professionalism. The short video on the tyre tread sizes was helpful - it would have been more reassuring if the video showed all service processes carried out. Service was quite expensive-discount given.
MOT and service done to suit my date requirements. X5 picked from home and dropped back. Special mention of Sales Executive Daniel Ferguson and driver Andy
They offered me a courtesy car without my asking (though I didn't need it) and were extremely friendly and courteous throughout.
Great customer service from start to finish.
Friendly knowledgeable team always updating me on car status.
The staff were very helpful and gave me a complete rundown of the service details and kept me updated with the progress on my car
During these difficult times the service was excellent nothing was a problem the service staff are a credit to Park's & BMW truly a 5 star dealership
Overall I left premises feeling with impression staff had a general interest in helping me throughout day
Just great overall service from arriving in the morning till getting told atime my car would be ready nothing was a bother
Staff are lovely, polite and helpful
Attention to myself as a customer albeit with car issues was excellent
Chris Holton always provides honest answers and opinions
car was ready in good time, service reception staff were very knowledgeable on when discussing my problem.
Well trained staff with great communication skills
Friendly, courteous and knowledgeable service.
Kept updated with work on vehicle
Friendly staff and quick turnaround
Attention to detail on the cars and staff quality of service outstanding
From booking appointment to arranging courtesy car through to the actual service was handled in a friendly and professional manner. Progress reports were provided including Health Care Video which I found useful.
very high standard of service they keep u informed from start till finish what ever job they are doing for u please keep up the great work
All were very courteous, considerate and welcoming. All aspects of the service were outlined, timeframes agreed and exceeded.
First time using service, people friendly and helpful.
It's local friendly and where I bought the car from
Car maintained great as usual with DP group
Although only dropping off my car to the service dept,the experience was excellent from the receptionist to the service dept personnel.......well done BMW Hamilton,top marks.
It was bmw assistance that came to c my car it will be going into parks Hamilton 11/2/21
Although it took some time to identify the issue with the vehicle I was always kept informed of progress
First class all round service
Good service and communication.
I received the service I was booked in for and not hassled by service advisors for additional work.
Work carried out satisfactorily.
excellent service and communication during and after the sales process
Nice receptionists and very nice layout of the showroom
Emailed Mark Brown(sales advisor) got an appointment on the day requested(Wednesday) and picked up my car 2 days later(Friday)
Straight forward.Salesman very nice ,helpful etc.
Everything explained well with advance information sent before delivery
It was a seemless process.
All as planned very happy
The Douglas Park salesperson, Barry McLean was excellent from start to finish.
Great experience even with the covid 19 restrictions
Alasdair Lawson was very helpful.
Jonathan couldn't be more helpful full of knowledge
Grant stayed on late and arranged everything.
Jonathan was very helpful as always and everything was completed quickly. He even organised the changeover of my private plate which another dealer wanted me to do myself.
purchase before lockdown was very efficient, delivery was restricted due to covid 19 but was satisfactory.
Douglas Park Hamilton are a fabulous dealership and the sales contact, Michael Yorkston, is both enthusiastic and very attentive.
Douglas Park Hamilton
Hamilton
