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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Ross Mackay

Corporate Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Corporate
  • Hobbies American classic & vintage cars

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socializing & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have found Douglas Park to be just as professional and courteous as usual, they keep me informed of what is happening to my vehicle at all times.

Service

First class service

Service

MOT including follow up carried out in an efficient and effective manner.

Service

They did everything that was expected

Service
We always aim to do what customers expect. Thank you for the 5 star review.

They always provide excellent, customer focused service.

Service
Thanks for the review and comments, I have shared these with the rest of the team.

Clear explanation of what is required . Good updates

Service
Pleased you were "Highly impressed" with the communication and service we gave to you.

A very professional friendly service with experience staff

Service
Enjoy your 5 series and we were delighted you choose Douglas Park Hamilton last year when you bought this.

Would have been higher but they forgot to clear the service reminder, which meant I had to go back down to get this removed.

Service

they are good

Service

Welcomed; attended to quickly; kept informed; accompanied to my serviced car.What's not to like?

Service
This is what we aim to do with every customer, thank you for taking the time to complete the survey.

A Product Genius was meant to call me, but I am still waiting to hear from them.

Service
Sorry for this, I have passed this onto our Genius Team and asked one of them to give you a call.

Courteous and knowledgeable staff and car received and returned at the times arranged.

Service

Never had any complaints, always happy with service.

Service

Very quick turnaround

Service

The service rep was such a delight to deal with. They made sure I was happy with my car and answered any questions that I had.

Service

Within 2 hours of technical problem being resolved by mobile technician Park of Hamilton telephoned to arrange a time to take car to garage for re-programming.

Service

The service at Hamilton was without question superior to any experienced at other dealerships

Service
Thank you for these comments, the team were delighted to see them.

Great service

Service

Great service. Polite and businesslike. Car picked and delivered back the same morning

Service

Could not find fault with any part of service

Service

My car was in and out in 1 day, fast service, was kept up to date on it's progress, and was sent a video once service had been completed. Great service.

Service

The rear window mirror had to be refitted having become detached for no apparent reason. This happened last year under similar circumstances.

Service

I was given first class attention by the member of staff, Mr Mungall.

Service

Collect and return service excellent

Service
The drivers always enjoy coming to collect your car. We offer this service to make it as easy as possible for our customers so the service does not impact too much on the normal day.

Car was booked in promptly , I was kept up to date with servicing and provided with a full report and video .

Service
Thanks for the comments, the videos work well as easier to show than explain at times if there is any work needed.

great service from staff nothing a problem

Service

Vehicle returned quickly and in nearly show room condition

Service

Service reception were very helpful and polite, received my car back on time all cleaned and interior also cleaned

Service

Everything was dealt with professionally and efficiently.

Service

Service is always great and although my car went in with one issue the team also found another fault whilst giving the car check which has saved me coming back in

Service

My car was fixed and I had to pay a large sum of money but now it is fixed the car is much better then it ever was so it means that the fult was there well before my warranty run out.

Service

first class service

Service

The salesman knew his job and what I wanted

Service

All people involved were good at there jobs

Service

They did what they were supposed to do

Service

Car wasn’t washed or hoovered when I collected the car when I was told by the service if department it would be.Alloy wheel was in for repair and was returned with the dust cap missing from the wheel.

Service

Douglas Park give a good service, but when you can't get air conditioning parts for weeks in the middle of summer it doesn't give a good feeling about BMW capability.

Service

I turned up unannounced so to speak, service agent attended to me within 5 minutes, gave me a plan as to how they will sort my issue out.

Service

My son has been on a number of occasions to Douglas Park and has been praising the service the staff and basically happy with everything that has been done for him at Douglas Park

Service

I have comprehensive warranty! When paying my £100 excess the advisor said I ahouks also be paying diagnostic fee from future visits??

Service

Again very easy to book and to be completed

Service

Overall a good experience. Carparking space is a problem, or this score would be higher

Service

They were very helpful when booking in and just overall great service.

Service

Staff were pleasant and car was returned clean

Service

Customer service was excellent and staff friendly

Service

Collected and delivered car to home address as part of Service offering

Service

Very good

Service

Short notice prompt service

Service

They always accomodate my request to suitmy requirements. Special mention of Danny Ferguson in sales and David Mcbennet in service section.

Service

Advisers have time to talk and explain every thing very well.

Service

My warranty claim was dealt with swiftly and effectively including the provision of a replacement car while my car was off the road. Regular progress updates were received throughout.

Service

Again quality, courtesy together with vehicle retuned valeted.

Service

Everything was fine

Service

It was good but I felt that as I was a returning customer I wasn’t treated like the new customers, no flowers or follow up call to ask if everything ok.

Service

Good customer service.

Service

Friendly, efficient service

Service

When I telephoned the senior service advisor at Parks BMW Hamilton he was polite and helpful and offered to try to resolve my issue that day. He was true to his word and the fault was repaired under warranty that. Excellent service.

Service

All as answer above.

Service

Car picked up and brought back on time valet carried out and quoted work carried out at agreed invoice levels

Service

Service went well,staff remembered my name from registration rather than looking at paperwork. Car cleaned well some general discussion was had on electric vehicles.

Service

I've bought all my cars from Douglas Park and they've all been serviced there. Why? Staff are always couteous and helpful and go the extra mile (no pun intended!), eg provide transport to and from my home when possible as it's out of the way.

Service

Faulty headlight not picked up on vehicle health check (warranty issue).More interested is selling brake pads and discs.Recommending changin 50% worn pads?

Service

worked in douglas in house, no problems at all

Service

I was left standing unacknowledged in the service area for too long when I went to book my car in for a service. This did not make me feel like a valued customer or that the dealership wanted my business.

Service

Good communication throughout

Service

when I booked my car in I was told I had tyre cover. I wasn’t too sure as the day I bought my car my husband was changing his too so we had lots of paperwork. Once the tyres were off my car I got a call to say I didn’t have the cover.

Service

Pleasant and helpful staff and good coffee

Service

They were easy to deal with. Completely sorted my problem.

Service

Dropped car off got it back on time expertly cleaned inside and out

Service

Great service, all went smooth.

Service

Park's kept us up to date with what was happening in the service .

Service

service done in said time and washed and vaccumed

Service

The staff I was in contact with were very polite and helpful to my needs.

Service

Delivered on what they promised. I waited on my car and was ready as advised.

Service

no problems...

Service

Asked for a quote to get a small dent on the rear bumper fixed and was told they would get back to me with a cost. I've never heard anything else back from them

Service

I was told onboard computer was saying I had a punctore on one tyre and 2 tyres were showing signs of wear although I inspected tyres myself and found them fine. If I had given the technician the go ahead, it would have been £800 spend unwarrented.

Service

2/2.....and he couldn't.remember whether he left a message. It was not the type of service I would expect from Parks and it was a bit of an inconvenience.

Service

Always friendly staff & they all get the job done.

Service

They couldn’t have done more to help. Was let done badly by enterprise rent a car, however Parks did everything possible to resolve the issue as quickly as possible.

Service

Not one issue to report, Demo car was great and the transaction with the purchase of the new car was flawless.

Sales
6 BMW in 15 years, thank you for choosing Douglas Park again for this one. Enjoy

Happy with the overall experience

Sales

Everything from ordering the car to picking it up was perfect. Couldn't ask for better.

Sales

Great folk to deal with - made you feel like you were the only person in the showroom - very attentive and personable

Sales

I was very happy the service just could of given me more money for my old car

Sales

Friendly and competent staff

Sales

Please refer to above answer

Sales

The sales man was very knowledgeable about the vehicle I was intending buying. He answered all my queries ably assisted by the BMW Genius.

Sales

Attentive staff knowledgeable and frequent contact with updates.

Sales

Staff / salesperson

Sales

everything went as planned, the salesman was more than helpful