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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 11
  • Years in the industry 20
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 5
  • Years in the industry 5
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 6
  • Years in the industry 6
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

George Anderson

Sales Executive
  • Years at the dealership 5
  • Years in the industry 23
  • Department Sales
  • Hobbies Cycling and fitness

Robert McCubbin

Warranty Admin
  • Years at the dealership 5
  • Years in the industry 8
  • Department Service
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 8
  • Years in the industry 23
  • Department Service
  • Hobbies Family, Motorsport & Sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 9
  • Years in the industry 30
  • Department Service
  • Hobbies Golf, Cooking & Snooker

Hannah Johnston

Senior Service Advisor
  • Years at the dealership 4
  • Years in the industry 4
  • Department Service
  • Hobbies Food & Drink and Dog Walking

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Lynn Ferguson

Service Advisor
  • Years at the dealership 2
  • Years in the industry 21
  • Department Service
  • Hobbies Food & Drink, Cinema & Keep fit classes

Andrew Mungall

Service Advisor
  • Years at the dealership 1
  • Years in the industry 8
  • Department Service
  • Hobbies Football, Karate & Dog walking

John Wood

PDI Workshop Controller
  • Years at the dealership 20
  • Years in the industry 32
  • Department Service
  • Hobbies Cycling, DIY & Family

Scott Gibb

Service Advisor
  • Years at the dealership 3
  • Years in the industry 3
  • Department Service
  • Hobbies Ice Hockey & Football

Andrew Smith

Service Advisor
  • Years at the dealership 5
  • Years in the industry 22
  • Department Service
  • Hobbies Football & Motorsport

Laura Connelly

Trainee Service Advisor
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Food & Drink

Neil McLean

Warranty Administrator
  • Years at the dealership 2
  • Years in the industry 20
  • Department Service
  • Hobbies Football, Golf & DIY

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service Valet of serviced car Good communication Friendly staff

Service

Excellent service department

Service

Process from checking car in to picking car up -excellent

Service

Great desk team. Always recognised when I walk in. The other lady with the blonde hair, even though I wasn't been booked in by her, made a point of coming over and saying hi. I'm annoyed that I can't remember her name, but a model employee for servic

Service

Easy and simple

Service

The video message is a nice touch.

Service

No hassle

Service

Friendly staff.

Service

Very good with service & video.

Service

I've dealt with BMW in Hamilton for a number of years and have always been satisfied with service.I always rate BMW highly.

Service

very thorough, professional, considered my needs

Service

Customer service, is mostly very good.

Service

Quick and very polite and professional

Service

The team arranged for my car to be delivered back to my home even when it had not originally been planned.

Service

Friendly and efficient.

Service

Great staff

Service

Responsive, quick service. Competitive pricing

Service

Everything completed well and on time.

Service

Again, due to good service. Was only booked for a new tyre but my car was cleaned and a quick health check was carried out.

Service

Good communication via the video and follow up from customer services

Service

Professional service

Service

Great service

Service

Staff friendly and explained Everything to me

Service

Because of a small slip up which I pointed out was attended to immediately

Service

Just what was required was carried out plus the car got cleaned inside and out

Service

Prompt professional no nonsense service. No negative issues whatsoever. Made to feel like a valued customer.

Service

Very professional

Service

Hannah was great the full time my car was in at the Hamilton branch and I felt that she went out her way to help source a tyre for my car.

Service

They got the job done,

Service

Service found some issues with car. One problem I disputed but matter was resolved without fuss or much debate. I was most impressed by how service adviser listened to my point of view on matters. This is why I buy & recommend others to the brand.

Service

The team are very welcoming and helpful, getting the issues I have sorted out quickly and are always keeping me informed of the process. When buying in future I would want to come here due to their excellent customer service

Service

Totally satisfied. Hannah in Service is a credit to the Douglas Park Hamilton and was a delight to deal with. She was friendly, very professional and knowledgeable, and I wouldn't want to deal with anyone else. I will be back.

Service

Our car was uplifted quickly when it developed a problem. We were provided with a comparable courtesy car immediately. The car was serviced quickly and returned. Excellent and friendly staff communication throughout.

Service

Pleasant, informative and supportive

Service

Always satisfied with Douglas Park BMW

Service

This was a basic oil change, which is a simple service to conduct so there should only be satisfaction.

Service

From reception to the mechanics and everyone in between, the friendly manner with which I was treated was excellent.

Service

Courteous professional service from Parks Hamilton

Service

Great service. Car was returned to us ahead of schedule.

Service

Clean and tidy facility, people were pleasant, no hassle. I had my near three year old son with me and the service desk Laura / Hannah showed kindness towards him, overall good experience

Service

Did what they said in a timeous manner.

Service

Good service

Service

Effective, efficient and good communication. Efficient service dept, good communication verbally and by video.

Service

No hastle whatever.

Service

Again everything was easy all I can ask for is my wife gets looked after when she goes which she was and everything was great

Service

Quick and efficient collection and delivery of car, and comprehensive report.

Service

Excellent. Car collected and returned. No inconvenience to me at all.

Service

I have received short video footage of my car during inspection on the ramps, a great touch. I totally trust your mechanics/fitters and value their thoughts and opinions.

Service

as usual first class service no problems

Service

Helpful staff though miss the coffee

Service

Friendly staff and quick service provided

Service

everything as it should be

Service

friendly staff, kept me up to date and returned car in a clean condition

Service

No issues with the visit to the dealership

Service

The car was returned in pristine condition and followed up with a comprehensive list of its condition.

Service

Staff were excellent especially Hannah.

Service

Ease of making a booking followed by professional servicing and reasonable pricing makes me continually return for regular servicing.

Service

Car was in for alloy refurbs and service. All work undertaken in a timely fashion and to a high level of service.

Service

Everything went smoothly no hassle

Service

Guys down there are very good and treat the customers as they should be

Service

Great service

Service

The only thing missing was a coffee while we waited for our car.

Service

No real issues

Service

Very efficient in dealing with any queries I had.

Service

Matter in hand dealt with efficiently.

Service

Once booked the overall service was excellent

Service

I've been taking my cars to Douglas Park for years now and it's always a friendly, professional and hassle free service. They take the car in, do the required work and return it on time, always fully cleaned inside an out. .

Service

As before, a first class service from everyone at Douglas Park BMW. We were kept up to date with the anticipated delivery date of the car. The preparation of the car on the day of delivery was to a very high standard.

Sales

Parks are an excellent dealership and I have been buying cars from them for a long time.

Sales

Jordan Bryce, the sales exec, provided an excellent service - proactive without being pushy - and quickly found a great car for me. He does seem to go the extra mile. This is the 3rd car the family have purchased from him in the last few months.

Sales

Sales manager Danny Ferguson sent through videos, assisted with handover and made me feel like a valued customer.

Sales

Barry was great. Very professional

Sales

I have bought all of my BMW's from Parks BMW Hamilton and have always received excellent service from the sales executive through to the dealer principal

Sales

Salesman completely kept me in the loop despite current situation and felt I was aware at all times

Sales

All my questions were answered and was not rushed to make a decision