Excellent service from Parks as always. Have bought and serviced cars here for over 25 years. That sums it up really.
Top service, clear breakdown of costs
Great service and follow up call to make sure car was going to be available, showed you are well organised.
Prompt, courteous, informative, no hassle which is often not the case in other transactions
This was the second time our car has been at this garage for the same issue and the problem is still there. We had to pay for using a courtesy car. This issue with our car should be fixed by BMW, at BMW's cost, with no inconvenience to us.
Any problems I had with my vehicles were dealt with timorously and where appropriate a courtesy car was provided. Servicing was always carried out to a high standard.
As above, friendly efficient service.
Car was presented well and clean and some future repairs highlighted . When returning home the cars oil light came on which was a disappointment
Good pre service communication. Helpful people. Did everything possible to accommodate my needs. Professional approach.
Everything was explained to me in detail and staff were friendly.
Service team responded quickly and effectively on reporting potential engine malfunction. Provided with alternative transport and kept informed as team diagnosed and resolved problem.
Friendly and helpful staff. David was excellent.
Full process was brilliant from start to finish
I had a great experience from beginning to end from pricing to my car being cleaned and hoovered!
Requested my vehicle to be returned as quickly as possible and the service team delivered!!
Service advisors very helpful and friendly just a shame was let down with booking center as after being told i would get a call to book the car in after waiting hours with no call back had to call and book the car in at the service center myself.
Seem less. Ease of doing business.
From reception to return the serviice was courteous and professional.
Could not fault any part of my experience
excellent personal service, when I returned for car I spoke to different advisor, but on passing the gentleman that I dealt with in the morning still took time to say hello and check I was happy with everything (small things make a difference)
Completed the job at a time that was suitable with myself
My X-5 was picked from my residence, job completed and delivered back to my residence. What more can I ask for.
Contacted me to state MOT was due. Treated very well in branch on car drop-off and pick-up. Asked whether I needed a lift due to not having the car and after saying I would walk, I was offered bottles of water.
Easy to book service. Staff informed us of safety check that would be carried out and gave us options regarding how long we would be without the car.
Fault identified quickly and sorted under warranty
good mannered and knowledgable staff
The problem was found and rectified.
I was disappointed that you advised that I needed two tyres replaced and then could not supply them and on going to an alternative garage I found I only need repairs.The speed of talking in the video too fast and on that only one tyre was highlightd
The main issue was rectified but as mentioned I have been left with the initial issue that there is a buzz or vibration form around the drivers window and pillar at higher speeds.
The garage did what we asked and it was no hassle. The result was what we wanted.
From a brand like bmw I would expect to be offered a courtesy car, pick up drop off service or at least a run home after dropping car off. Had to arrange transport both ways. Also was made aware car needed adblue on video but was not put in or offerd
Had no problems at all, service completed within timescale given and car washed and hoovered also. First class.
Sourced a vehicle which exceeded my expectation in both appearance and affordability. After sales support has been superb so far.
No offer to deliver my car back to where it was collected following a puncture. That said, I did have a rental car to return so not a big issue
Customer service were excellent. My issue was resolved to my complete satisfaction.
I was extremely happy with the staff and the level of service received, they made me feel very well looked after. I booked the service online however and the options provided there were different to what was actually required.
The reason on this occasion im not completely satisfied is because i was given an automatic car while my manuel car was getting serviced, i had never drove automatic before and i had alot of jobs to drive to, I found it frustrating starting the car
Effortless and hassle free
All went smooth on the day from welcome by Reception and Service Staff to hand-over of car late afternoon as arranged.
Was dealt with quickly and efficiently
Everything explained clearly to me on arrival, and follow up video and phone call regarding condition of my car was very helpful.
Free service I been charge Im not happy
The girls are efficient and accommodating at booking in
Good service in all areas of dealer
Good customer service,helpful and polite.
Very professional service and communication from Nathalie McCulley my service advisor.
My car indicated that it required an oil change and visual inspection so, I booked it in for a Fast Lane Service, only to discover at the dealership that more service items were required. This resulted in having to wait longer to get my car back.
I have no real complaints or criticisms from my experience.
Service dept & Sales dept & Parts dept all well run with helpful staff.
The cause of the intermittent 'lack of power' problem was diagnosed and rectified during the visit
It took 3 days to have a tire fitted after being told it would be done in 1. I also asked for Adblue to be refilled but this was not done and a valve cap cover on another wheel was missing after my visit.
car was serviced in 2 hours, got a video showing me parts and it was cleaned once returned
Smooth and efficient from start to finish
Engine problem was diagnosed from key data and resolved under warranty.Wheel alignment issue which had caused uneven wear to tyre which had to be replaced was diagnosed and corrected. However I suspect the problem had existed sice the car was new.
Very satisfied. Everything from booking the car in to driving it away was straight forward with no hitches.
My car was picked up from my home and returned on time for me to drive South. Also, I received notification and videos during the day of what was being checked on the car
Douglas Park service are always very easy to deal with.
My car went into the garage fine and came out making noises, turns out the technician hadnt secured the undertrays on my car. What I believe to be a very basic task.
Everything done that was asked/required
Service advisors always willing to help
Friendly, quick and seamless service
As above, allied to effective communication and adherence to conveyed timescale. And, car returned immaculately valeted.
I called the day before to advise that the brake pad warning light was on - told the pick up driver too. I got a call later that morning to say the car had failed its MOT because the brake pads were too worn and there were no brake discs in stock.
Highly professional and helpful team at Hamilton. Always willing to assist where they can. Friendly faces and approachable team. Reliable team of staff.
The time frames given for servicing and repair which have been given in advance when booking an appointment have gone without delay. Only on one occasion the car repair ran over as a part had to be ordered but importantly I was kept up to date.
I had absolutely no issues with the service and was kept up to date on progress via the text and call.
Service arranged by Andrew Smith - all very smooth. Very positive.
Completely satisfied, kept fully informed throughout whole procedure, through phone calls updating me to comprehensive video at end, reassured me that my special car was being looked after the way I like
Very easy to get my car serviced. No hassle getting a courtesy car. Got my car back earlier than expected
Service fairly expensive. I had filled the windscreen water water bottle and was charged for bottle that was left in boot.
Car collected and returned, cleaned and washed and request attended to.
The job was simple although due to age, the parts may have had to be ordered over night. Following discussion I had alternative parts were found. May not have suit every customer but for me perfect, allowing me to get on my way.
Very professional and helpful staff . Excellent facilities and mechanics .
Positives: service and friendly staff Negatives: 2 hour wait for pre booked MOT is a bit excessive. Waiting area poorly laid out in middle of showroom-bit like a goldfish bowl-coffee and drinks available but no simple snacks or fruit available
Very pleasant staff. Never had to complain.
Service was fast +efficient.
Very personal touch made a difference, no pressure selling just very grateful for being abler to help
Tried the need replacement wipers again. I had just put new wipers on the car a fortnight before bringing the car in.
Great service and courteous and friendly staff. I believe that £348 is excessive for the oil and two filters to be changed.
As previously we have been very happy with the service experience at Hamilton. Spot on.
Great service with no hassle
Excellent service and customer care
The staff always keep in touch with us whilst they have our car
I was kept advised of progress on my vehicle and was able to drop off and pick up with no issues. Even though the repair was done under warranty I did have to arrange my own temp transport due to waiting times for alt vehicle which was not ideal
My scoring speaks for itself.
Efficient quick courteous service
Very professional and organised
Excellent booking in process with clear instructions and the work was carried out in less time than I expected which made my day much easier.
Car needed ABS rings which meant full drive-shaft replacement at considerable cost which outweighed value of vehicle. I appreciate this repair is governed by the item being supplied from BMW as a complete drive-shaft unit. There's the rub.
As above, service is great.
As per my initial comments.
Response, keen to satisfy and please, provide a very positive customer experience
I aked for car back by 4pm at latest as I had an appointment at 4:50. However, I had to phone at 4:15 to ask what was happening. I eventually got car at 5pm and had to cancel my appointment. No phone call to say there was issue with reprogramming.
Again great customer service and kept up to date with progress
Dropped off at work as arranged and car fully valeted on collection.
Courtesy shown has always been first class and cleanliness of car after service is exemplary.
Knowledgeable and flexible staff: very welcoming during visit
The only issue I had was the price quoted to replace windscreen wipers as I found I could them with the same quality wipers else here for lessApart from this this servicing of my vehicle was excellent
All staff members are knowledgeable, efficient, and friendly. You are made very welcome and you know that youre in good hands.
Staff are always so pleasant and chatty. They always make me and my family feel welcome As well as humouring my 3 year old which is a challenge!
They met the standard I expected for a service, however still consider it overpriced.
Once again was dealt with like a VIP and the overall experience was relaxing and very enjoyable
The staff were very accommodating and friendly
That's easy, everyone smiles which makes you feel special. All the staff I met couldn't be any better. They were very professional, its a good place to visit.
Dealership again second car I have bought from them.
This is the first bmw garage I have ever been in and from the minute I walked in I dont know why I have waited so long. It was very relaxed, the staff were very professional and the centre was exceptionally clean. A great experience.
Excellent service in every way
Centre is immaculate as was all of the staff and appeared to be very efficient in their jobs
Douglas Park were fantastic as opposed to Sytner Shirley, Solihull
All options explored to be able to purchase new bmw at a price I could afford without high pressure sales techniques from salesperson.
Excellent service from the whole sales team and bmw genius.
The car was handed over in excellent condition and the controls were explained
I had been to a number of car dealerships because I wasn't sure what kind of car I wanted but Park's of Hamilton (Hamilton showroom) stood out. The variety of cars was impressive and the courtesy shown was exceptional.
As per my earlier comment, all of the staff were very welcoming, courteous and we were made feel special throughout the entire process, even though we have purchased BMW vehicles from the Centre previously.
Excellent customer service by George Anderson at BMW Hamilton
Great car very comfortable
There is a relaxed and comfortable atmosphere around the BMW Centre. You are taken care of from the moment you walk through the doors.
Everything from start to finish was quick, efficient and simple
Very satisfied with staff and delivery vehicle.
Kept up to date at all times during process. Never having to chase for information at any time. Representative Barry Menzies happy to go the extra mile ensuring I had the exact model to test drive. Nothing was a problem to Barry.
Salesperson was relaxed and professional there was no pressure at any time during the whole experience. Willingly purchased my car and offered a fair market price. During handover essentials explained to enable me to drive confidently from showroom.
As above Grant was great no issues faced
All points covered in question 1, also received nice coffee on each visit! The BMW genius Michael also explained the car's features very well, and also offered to go over anything I was unsure of at any time, either at the showroom or over the phone.
Douglas Park Hamilton
Hamilton
