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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 11
  • Years in the industry 20
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 5
  • Years in the industry 5
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 6
  • Years in the industry 6
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

George Anderson

Sales Executive
  • Years at the dealership 5
  • Years in the industry 23
  • Department Sales
  • Hobbies Cycling and fitness

Robert McCubbin

Warranty Admin
  • Years at the dealership 5
  • Years in the industry 8
  • Department Service
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 8
  • Years in the industry 23
  • Department Service
  • Hobbies Family, Motorsport & Sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 9
  • Years in the industry 30
  • Department Service
  • Hobbies Golf, Cooking & Snooker

Hannah Johnston

Senior Service Advisor
  • Years at the dealership 4
  • Years in the industry 4
  • Department Service
  • Hobbies Food & Drink and Dog Walking

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Lynn Ferguson

Service Advisor
  • Years at the dealership 2
  • Years in the industry 21
  • Department Service
  • Hobbies Food & Drink, Cinema & Keep fit classes

Andrew Mungall

Service Advisor
  • Years at the dealership 1
  • Years in the industry 8
  • Department Service
  • Hobbies Football, Karate & Dog walking

John Wood

PDI Workshop Controller
  • Years at the dealership 20
  • Years in the industry 32
  • Department Service
  • Hobbies Cycling, DIY & Family

Scott Gibb

Service Advisor
  • Years at the dealership 3
  • Years in the industry 3
  • Department Service
  • Hobbies Ice Hockey & Football

Andrew Smith

Service Advisor
  • Years at the dealership 5
  • Years in the industry 22
  • Department Service
  • Hobbies Football & Motorsport

Laura Connelly

Trainee Service Advisor
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Food & Drink

Neil McLean

Warranty Administrator
  • Years at the dealership 2
  • Years in the industry 20
  • Department Service
  • Hobbies Football, Golf & DIY

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Covid safe environment, friendly knowledgeable staff, ease of use.

Service

Wife took car over and picked it up when service was done. She was kept informed of what was being done and when she could pick up the car. Very good customer service.

Service

friendly and willing to help

Service

Been a custermor at Hamilton for 10 years now both as buyer and for service and had great service all the time.

Service

As soon as I arrived at the service desk I was welcomed and taken to a desk to give my details etc. The member of Staff was very friendly and he explained what would happen. Service was fab, I was given an e,mail with a video to view what had taken

Service

They carried out what had been arranged.

Service

Problem solved

Service

Everything was seem less. Booked the car, took it in. Left it. Back at the time they said and the car was ready..

Service

Very quick and easy solutions, every query was answered and i was kept up to date with what was going on which was nice.

Service

Vehicle repaired successfully and on time. Also valet done on car.

Service

The salesman ... Danny Ferguson was excellent

Service

Great team and friendly staff who cannot do enough for you

Service

It was a good experience.

Service

Always a professional, friendly & helpful service each time I am in contact whether by phone or in person. Staff always make me feel like a valued customer - a rare thing in this day & age!

Service

Excellent customer service

Service

Helpful staff

Service

Great follow up and contact

Service

Everything ran smooth from start to finish

Service

I felt my car was in the hands of people who cared and who were professional.

Service

First class service

Service

Timely completion on the work carried out and decent communication.

Service

Smooth and efficient service

Service

Everything was handled so well, from dropping my car off, receiving the courtesy car, to picking up my car after service.

Service

Professional and friendly service

Service

I was kept updated regularly

Service

Massive improvement since my last visit to the service department.

Service

Great service from the moment I entered , with hand sanitisers, social distancing, face mask. Made to feel welcome and great job with the oil service

Service

Job well done... Excellent! Everything carried out as specified and within time as planned.

Service

Easy to book kept me updated

Service

Good level of service provided

Service

washed and valeted my car as part of their service.

Service

They did what they said they would.

Service

The people working in the service area are very professional,

Service

Addition to winter-summer tyre swap Parks investigated underbonnet noise and vibration that I'd reported. Failed brake calliper and damaged disc at front nearside found. New calliper & discs/pads all round were agreed. Happy with pricing & service.

Service

Despite my local dealer being in Leicester and the nearest to my work being Edinburgh I prefer to use the Douglas park Hamilton dealership for a service . Efficient , professional and good customer service

Service

as above and all service staff friendly, very helpful and knowledgeable and as I am shielding very aware of procedures

Service

Quick accommodating professional

Service

Never had any negative experience with service dept.

Service

Only dropped car off, and collected again - in the branch very briefly, only a few minutes therefore difficult to comment on that part of the experience. The job was done well, on time, and no issues.

Service

The service was completed in the time frame I was given. There was no hidden cost or dodgy dealings as I've had at other places. Everything was very efficient

Service

Great as always

Service

Excellent service.

Service

Never any complaints.

Service

Excellent booking process and delivery of service

Service

Hamilton are excellent. Everything is well organised and the staff are exceptionally professional and friendly and have helped me out over the years. I had to sell my late husbands BMW car when he died and they did that for me at a time I was in bits

Service

Completely satisfied. There was the possibility that the car might need a recall fault fixed and I was advised that this might take 2 to 3 hours but that I would be contacted and kept up to date. I was phoned later to be informed my car was ready.

Service

The dealer has always done a great and honest job to my car and I won't take it anywhere else

Service

Car had been properly serviced and returned to me in an immaculate condition.

Service

Work done on time.

Service

All work was carried out very satisfactory and car was returned late afternoon.

Service

The short video of the service / mot was a nice touch

Service

Reliable service and kept updated during service.

Service

good service

Service

The explained over the video what's wrong with the car and work they've done.

Service

Very friendly and efficient in what they do.

Service

As stated above

Service

Lynn was excellent

Service

As per Q1

Service

Always a pleasure at Douglas Parks

Service

As above

Service

Just very good service

Service

I have always had good service from bmw hamilton.pleasent helpfull efficient staff.

Service

Staff were fantastic and I was dealt with in a very professional manner.

Service

The work was carried out efficiently and completed when they said it would be, the car was cleaned inside and out and as always, the staff are friendly and approachable.

Service

Helpful friendly staff. Did not expect my car to be cleaned. Good surprise.

Service

See comments above.

Service

Great service and interaction from the team at Douglas Park, Hamilton.

Service

No problem

Service

The Service Team were helpful and pleasant and kept me informed of the work required. This dealership had also set up the reception and service areas well to maintain social distancing and cleanliness, which was reassuring.

Service

Good service efficient

Service

The whole process was easy and very professional. Special mention to service advisor Hannah who was fantastic. I also loved the video sent to me to inform me of works carried out on my car, nice touch.

Service

Young lady at service was excellent.

Service

My X5 and now X7 have always been maintained by you and I have always been satisfied with the vehicle on return

Service

Lynn is so very helpful and kind to solve the problem all the time, I am so impressive.

Service

Happy

Service

The service agent was very helpful and courteous and managed to source the two run flat tyres at a better price than anticipated. He also suggested I get the car its annual service at the same time, saving me an extra trip to the garage.

Service

The process was covid safe, friendly and efficient.

Service

Easy to book in and text when the car was ready. Car washed and vacuumed .

Service

Such a delight to deal with

Service

Great service

Service

Service was great car was picked up and returned. when stated. Most impressed

Service

Great service

Service

very easy process , well looked after

Service

Again everything was done effortlessly! The service team were excellent with communication between them & myself & they were very helpful, friendly & professional basically everything u would want from a customers point of view!. Thank you!.

Service

Pleasant, professional and helpful customer team which made the whole experience bearable given the reason I was there was because of a burst tyre after having the car for less than 1 month.

Service

Work completed on time & to my satisfaction

Service

Following Technician (Colin Beatie) identifying a broken spring resulting in MOT failure on a Saturday, no time was wasted in Service staff (Andrew Mungall) liaising and quickly obtaining a quote for the repair to be carried out next working day.

Service

Service was carried out with a good degree of professionalism. The short video on the tyre tread sizes was helpful - it would have been more reassuring if the video showed all service processes carried out. Service was quite expensive-discount given.

Service

MOT and service done to suit my date requirements. X5 picked from home and dropped back. Special mention of Sales Executive Daniel Ferguson and driver Andy

Service

Always professional

Service

They offered me a courtesy car without my asking (though I didn't need it) and were extremely friendly and courteous throughout.

Service

Very satisfied

Service

good customer service

Service

Excellent staff

Service

No problems

Service

Great customer service from start to finish.

Service

East to deal with.

Service

Friendly knowledgeable team always updating me on car status.

Service

.

Service

The staff were very helpful and gave me a complete rundown of the service details and kept me updated with the progress on my car

Service

During these difficult times the service was excellent nothing was a problem the service staff are a credit to Park's & BMW truly a 5 star dealership

Service

Overall I left premises feeling with impression staff had a general interest in helping me throughout day

Service

Just great overall service from arriving in the morning till getting told atime my car would be ready nothing was a bother

Service

Staff are lovely, polite and helpful

Service

Attention to myself as a customer albeit with car issues was excellent

Service

Chris Holton always provides honest answers and opinions

Service

car was ready in good time, service reception staff were very knowledgeable on when discussing my problem.

Service

Well trained staff with great communication skills

Service

Friendly, courteous and knowledgeable service.

Service

Kept updated with work on vehicle

Service

Friendly staff and quick turnaround

Service

Attention to detail on the cars and staff quality of service outstanding

Service

From booking appointment to arranging courtesy car through to the actual service was handled in a friendly and professional manner. Progress reports were provided including Health Care Video which I found useful.

Service

very high standard of service they keep u informed from start till finish what ever job they are doing for u please keep up the great work

Service

Fast turn around

Service

All were very courteous, considerate and welcoming. All aspects of the service were outlined, timeframes agreed and exceeded.

Service

Efficient, friendly.

Service

First time using service, people friendly and helpful.

Service

It's local friendly and where I bought the car from

Service

Car maintained great as usual with DP group

Service

Although only dropping off my car to the service dept,the experience was excellent from the receptionist to the service dept personnel.......well done BMW Hamilton,top marks.

Service

It was bmw assistance that came to c my car it will be going into parks Hamilton 11/2/21

Service

Although it took some time to identify the issue with the vehicle I was always kept informed of progress

Service

First class all round service

Service

Good service and communication.

Service

No problem whatsoever

Service

I received the service I was booked in for and not hassled by service advisors for additional work.

Service

Work carried out satisfactorily.

Service

excellent service and communication during and after the sales process

Sales

Nice receptionists and very nice layout of the showroom

Sales

Emailed Mark Brown(sales advisor) got an appointment on the day requested(Wednesday) and picked up my car 2 days later(Friday)

Sales

Smooth handover

Sales

Straight forward.Salesman very nice ,helpful etc.

Sales

Everything explained well with advance information sent before delivery

Sales

It was a seemless process.

Sales

All as planned very happy

Sales

The Douglas Park salesperson, Barry McLean was excellent from start to finish.

Sales

Great experience even with the covid 19 restrictions

Sales

Alasdair Lawson was very helpful.

Sales

Jonathan couldn't be more helpful full of knowledge

Sales

Grant stayed on late and arranged everything.

Sales

Jonathan was very helpful as always and everything was completed quickly. He even organised the changeover of my private plate which another dealer wanted me to do myself.

Sales

purchase before lockdown was very efficient, delivery was restricted due to covid 19 but was satisfactory.

Sales

Douglas Park Hamilton are a fabulous dealership and the sales contact, Michael Yorkston, is both enthusiastic and very attentive.