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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

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Meet the team

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David McBennett

Head of Business
  • Years at the dealership 11
  • Years in the industry 20
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 5
  • Years in the industry 5
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 6
  • Years in the industry 6
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

George Anderson

Sales Executive
  • Years at the dealership 5
  • Years in the industry 23
  • Department Sales
  • Hobbies Cycling and fitness

Robert McCubbin

Warranty Admin
  • Years at the dealership 5
  • Years in the industry 8
  • Department Service
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 8
  • Years in the industry 23
  • Department Service
  • Hobbies Family, Motorsport & Sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 9
  • Years in the industry 30
  • Department Service
  • Hobbies Golf, Cooking & Snooker

Hannah Johnston

Senior Service Advisor
  • Years at the dealership 4
  • Years in the industry 4
  • Department Service
  • Hobbies Food & Drink and Dog Walking

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Lynn Ferguson

Service Advisor
  • Years at the dealership 2
  • Years in the industry 21
  • Department Service
  • Hobbies Food & Drink, Cinema & Keep fit classes

Andrew Mungall

Service Advisor
  • Years at the dealership 1
  • Years in the industry 8
  • Department Service
  • Hobbies Football, Karate & Dog walking

John Wood

PDI Workshop Controller
  • Years at the dealership 20
  • Years in the industry 32
  • Department Service
  • Hobbies Cycling, DIY & Family

Scott Gibb

Service Advisor
  • Years at the dealership 3
  • Years in the industry 3
  • Department Service
  • Hobbies Ice Hockey & Football

Andrew Smith

Service Advisor
  • Years at the dealership 5
  • Years in the industry 22
  • Department Service
  • Hobbies Football & Motorsport

Laura Connelly

Trainee Service Advisor
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Food & Drink

Neil McLean

Warranty Administrator
  • Years at the dealership 2
  • Years in the industry 20
  • Department Service
  • Hobbies Football, Golf & DIY

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff at Douglas Park are always very polite and friendly, and have always meet my expectations regarding high quality customer service.

Service

Delivered the car to us at home after the service st no extra charge. Car had been valeted and extra items repaired as requested.

Service

As above. Car returned clean and efficiently on time.

Service

Everything was handled perfectly.

Service

Everything dealt with professionally and done as expected including things I had asked to be done. Contrasting with a recent terrible experience I had with Mercedes for my wife's car, this was night and day.

Service

Great service and very friendly

Service

Car picked up from home - very useful service . Returned spotless always . Service department kept me advised throughout.

Service

Amazing customer service excellent

Service

Excellent service

Service

great service

Service

Carried out service efficiently, kept me advised of progress and do so courteously and helpfully.

Service

Thorough, informative, efficient, personal touch offered. I think the colleague to whom I was speaking was Laura. She was an outstanding example of how customer service and attention should be.

Service

Friendly, efficient staff. Excellent facilities and thorough Covid procedures in place. No hassle.

Service

Carried out as asked and completed at time stated by reception.

Service

Again couldn't fault the service quick and easy also got a decent courtesy car and that makes all the difference as it's nice to have a shot of a nice car and not a basic low range model

Service

Car was collected and dropped off which was brilliant and allowed me to work from home and not taking annual leave

Service

No hanging about when I got there. Called as soon as the car was ready to be collected

Service

The staff were pleasant and dealt with my visit promptly.

Service

Very helpful

Service

Always there with a smile, helpfull and knowledgable. Car ready on time as always.

Service

Great service as always

Service

The work was done as expected and also quicker than expected

Service

Great customer service as usual.

Service

The car was picked up and dropped off on time and communications regarding payment were handled very efficiently

Service

Provide solutions that make it easy to get the service needed

Service

Always treated as a valued customer!

Service

Always so professional

Service

Always professional keep you informed all the time

Service

First class in all aspects of Customer Service

Service

They are a people garage. They are professional and always keep you informed.

Service

Parks are the reason i come back to BMW

Service

No issues to declare

Service

On time communication was excellent.

Service

Always very helpful and punctual

Service

Team are brilliant

Service

Work done on time. Took care when handing th car back.

Service

Service completed without issue, follow up visit to complete software updates and recall also completed. Courtesy car provided which made the follow up visit 100% easier to arrange without impacting my daily life.

Service

Fantastic service as always

Service

Carried out work needed quick and efficient.

Service

This time I asked them to collect my car at my home and return it back to me when finished. This was first class arrived first thing in the morning kept me informed during the day and returned it back in the afternoon, nice and clean.

Service

Customer service is excellent, very attentive and thorough.

Service

My vehicle was dealt with quickly and efficiently.

Service

The service agent I dealt with was a credit to your business. I don't think I've ever met someone so happy at work.

Service

Staff were great to deal with very knowledgeable and direct with their explanation of the process

Service

Faultless customers service. Communication from service team was second to none.

Service

no hassle experience - good service from Park's. One a few issues I've had, they've worked really hard to solve the issues

Service

Service explained in detail. Kept informed by video link.

Service

The two matters concerning my car were investigated and rectified.

Service

Good communication

Service

Dealt with promptly even though no appointment.

Service

COMPLETELY SATISFIED WITH THE SERVICE

Service

They kept me up to date with what they had found and provided a video.

Service

Hannah Johnston very attentive and professional

Service

very helpful and knowledgeable.

Service

During these troubled times I felt safe as the staff explained everything that was being done to my vehicle and all covid 19 protocols were in place

Service

Easy to book, loan car provided, video sent regarding condition of car, car cleaned both inside and out. No costly surprises when I went to collect my car.

Service

Good people to work with and easy to deal with and can't do enough to help

Service

Hannah Johnston ( Parks Hamilton) in particular was very helpful

Service

Great people, always willing to help and huge respect and appreciation for Danny Ferguson whom we've dealt with for many years

Service

Initial enquiry was handled very quickly. Prices etc very well explained. No issues dropping the car off and collected on time. Repair ended up being cheaper than expected.

Service

Always pleasant and helpful

Service

Collected the car, did the work and brought it back nice and clean!

Service

Work was undertaken with no fuss , all works were as quoted even when further works were advised a cost was given immediately.

Service

As a mobility customer collection from home and back means I'm not sitting in garage waiting

Service

When problems occurred, they do, staff were prepared to get them sorted

Service

Helpful and friendly staff

Service

Very straightforward to arrange appointment. Work carried out timeously and vehicle returned in very clean and tidy condition.

Service

Service and MOT were done without any hassle. We were informed about work required and why. Car was returned when expected.

Service

Service representative very helpful with all issues.

Service

Very good service

Service

The service advisor was excellent and resolved a few issues

Service

Always had excellent service. Always use the same service advisors who go the extra mile

Service

Communications excellent. The first service experience Ive had where I did nothing. No sitting in garages nor hanging about and I've owned a variety of cars for the past 40 years. Total confidence in BMW.

Service

I especially asked for car to be ready by 12noon and I was kept informed and had car back by 11.30am.

Service

All work done to high standards

Service

Can;t fault a thing.

Service

I've known the dealership for 20 years and they all out to look after my requirements. Special mention of David McBennett, Daniel Ferguson, and Andy(driver).

Service

Excellent customer service by the sales consultant Barry Menzies.

Service

Staff were extremely helpfull and knowledgable

Service

Car fault sorted...updated on progress.. car delivered to house.

Service

Everything spot on. Under promised and over delivered on time.

Service

Everything was very easy and the whole process happened exactly as it was described. The staff were very helpful and pleasant so it was definitely a positive experience.

Service

very very helpful

Service

Completed the work on the same day they were very understanding we needed the car

Service

once a again all about hanna at the service desk very cheerfull makes all the diffrence

Service

Excellent service in the most challenging times

Sales

George Anderson and all the team are just so professional and pleasant .

Sales

Dealings was honest, pleasant and fair.

Sales

The service was flawless.

Sales

Barry delivered the far as I had no mode of transport to get to the garage. He gave a great handover to explain as many of the main functions in the car.

Sales

Staff care and attention to all coved prevention restrictions. Felt safe and confident in staff interactions from information giving, test drive, sale process and handover. Also kept up to date from time of order through to estimated delivery date.

Sales

Very Good personal service

Sales

Very satisfied

Sales

Friendly service from all the staff.

Sales

Very professional salesperson. Good value exchange.

Sales

No complaints

Sales

Danny sale advisor was brilliant

Sales

The team at Douglas Park BMW are excellent, they consistently strife to offer a first class service. I am always made welcome and treated superbly. David Mc Bennett and Danny Ferguson are fantastic ambassadors to the brand and dealership.

Sales

Excellent customer service