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First class service.
Kind and friendly staff
Friendly, knowlegable. Car ready when told it would be
Staff were very helpful.
On this occasion, everything was organised and problem free. One observation; the service centre staff were busy and it showed. Whilst polite & efficient, the customer service received could have been improved. The experience felt like a process.
Pleasant and informative check in. Quality work carried out.
Again for the reasons given above.
Met my needs
Courtesy car given and was done in the time they said
I am dealing with an experienced salesman who understands my needs from past sales visits.
Top class team , top class service .
Prompt efficient service.
From booking car in to picking car up I was kept informed of what was happening and my car was ready on time.
This would have been a 4 but I asked for the Ad Blue to be topped up and this was forgotten. But since this would have been chargeable it was an error anyone could make and certainly not a money making scheme.
service efficient and staff friendly. I waited in the showroom until the service was completed
Did the job at short notice.
The time delay in dropping off the car and the works being completed for a simple operation meant I had to hang around Hamilton for hours.
Service advisor updated car would be ready in 10mins had ask about it after waiting further 35mins. Car keys was in work shop and not given to service advisor who was dealing with me.
All service personnel friendly and knowledgable and very accommodating
Hannah was superb. Very friendly, professional and knowledgeable. She provided a first class service and kept me updated throughout. She had a genuine warmth and a natural ability to provide excellent customer service. Thank you
Excellent personal service with regular updates.
I was due to get a service and I called to say I could not make it in and was advised there was no problem and to attend the following week with date provided. When I arrived I was advised that the MOT cover and service had expired 48 hours.
Again happy as expected
Very unhelpful I got the impression as I did not purchase my x5 from your dealership the staff weren't very helpful
No issues, all went as planned.
First class staff, first class service and a spotless dealership.
Almost faultless, just a bit late in getting it back.
Would be 5 stars but paid extra for a yearly oil & filter change. Oil measurement shows only 3/4 fill-up of engine oil.
Danny the sales representative could not do enough to help. He took care of everything and made the experience so easy.
Everything to do with the service went smoothly
Hannah was excellent
Whilst disappointed this is the second time my brand new 3 series has suffered folding mirror problems in the first 3 months of ownership - the first time on collection day - the service and sales staff have been great
The customer service/service team are always fantastic and pleasure to deal with. The size of my bill was the only area of issue.
Would have been satisfied but felt that nearly 2 hours for the MOT was excessive. Had to make a return trip for MOT due to rear tyre showing on legal limit @ service, though I had previously check at more than 2mm and confirmed by mechanic friend.
Very professional, throughout.
The problem was corrected quickly
The repair was OK But communication was difficult when I tried to get an update. Excessive time to get to speak to the Service Dept. Was abominable.
Quick service and very quick turnaround to get the car fixed and back to me.
I arrived with a problem with my car and no booking. Not only did they resolve the problem that day they also carried out the service in my car which was almost due.
I had winter wheels /tyres fitted. I made an appointment about 2 weeks beforehand and was told it would take about an hour to change the wheels over. This seemed reasonable. It actually took slightly more than two hours, which was annoying.
Again happy to help and took me to my car which had been cleaned inside and out too
Happy with service
The team couldn't do enough for us
Grant Connor of Parks of Hamilton was excellent, no pressure sales tactics
Excellent customer service from Danny
overall experience was great
Very professional and friendly people .
Alisdair our sales representative was excellent in all all aspects of purchasing our car and service package He is a pleasure to deal with and would recommend BMW in Hamilton due to the service we received
All in all the process was very straightforward
No pressure from sales staff. Very professional in handling my requests and the outcome suited both parties.
Because i was not left waiting to long for the sale to go through
From the manager Chris to the sales guy Paul, everything was amazing. I have been a Douglas Park Customer for over 20 years and the service never lets you down. I would recommend everyone to go there.
Very satisfying experience
Smooth transfer from my previous Honda private plate all ready with new car.