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Good service Valet of serviced car Good communication Friendly staff
Excellent service department
Process from checking car in to picking car up -excellent
Great desk team. Always recognised when I walk in. The other lady with the blonde hair, even though I wasn't been booked in by her, made a point of coming over and saying hi. I'm annoyed that I can't remember her name, but a model employee for servic
Easy and simple
The video message is a nice touch.
Very good with service & video.
I've dealt with BMW in Hamilton for a number of years and have always been satisfied with service.I always rate BMW highly.
very thorough, professional, considered my needs
Customer service, is mostly very good.
Quick and very polite and professional
The team arranged for my car to be delivered back to my home even when it had not originally been planned.
Friendly and efficient.
Responsive, quick service. Competitive pricing
Everything completed well and on time.
Again, due to good service. Was only booked for a new tyre but my car was cleaned and a quick health check was carried out.
Good communication via the video and follow up from customer services
Staff friendly and explained Everything to me
Because of a small slip up which I pointed out was attended to immediately
Just what was required was carried out plus the car got cleaned inside and out
Prompt professional no nonsense service. No negative issues whatsoever. Made to feel like a valued customer.
Hannah was great the full time my car was in at the Hamilton branch and I felt that she went out her way to help source a tyre for my car.
They got the job done,
Service found some issues with car. One problem I disputed but matter was resolved without fuss or much debate. I was most impressed by how service adviser listened to my point of view on matters. This is why I buy & recommend others to the brand.
The team are very welcoming and helpful, getting the issues I have sorted out quickly and are always keeping me informed of the process. When buying in future I would want to come here due to their excellent customer service
Totally satisfied. Hannah in Service is a credit to the Douglas Park Hamilton and was a delight to deal with. She was friendly, very professional and knowledgeable, and I wouldn't want to deal with anyone else. I will be back.
Our car was uplifted quickly when it developed a problem. We were provided with a comparable courtesy car immediately. The car was serviced quickly and returned. Excellent and friendly staff communication throughout.
Pleasant, informative and supportive
Always satisfied with Douglas Park BMW
This was a basic oil change, which is a simple service to conduct so there should only be satisfaction.
From reception to the mechanics and everyone in between, the friendly manner with which I was treated was excellent.
Courteous professional service from Parks Hamilton
Great service. Car was returned to us ahead of schedule.
Clean and tidy facility, people were pleasant, no hassle. I had my near three year old son with me and the service desk Laura / Hannah showed kindness towards him, overall good experience
Did what they said in a timeous manner.
Effective, efficient and good communication. Efficient service dept, good communication verbally and by video.
No hastle whatever.
Again everything was easy all I can ask for is my wife gets looked after when she goes which she was and everything was great
Quick and efficient collection and delivery of car, and comprehensive report.
Excellent. Car collected and returned. No inconvenience to me at all.
I have received short video footage of my car during inspection on the ramps, a great touch. I totally trust your mechanics/fitters and value their thoughts and opinions.
as usual first class service no problems
Helpful staff though miss the coffee
Friendly staff and quick service provided
everything as it should be
friendly staff, kept me up to date and returned car in a clean condition
No issues with the visit to the dealership
The car was returned in pristine condition and followed up with a comprehensive list of its condition.
Staff were excellent especially Hannah.
Ease of making a booking followed by professional servicing and reasonable pricing makes me continually return for regular servicing.
Car was in for alloy refurbs and service. All work undertaken in a timely fashion and to a high level of service.
Everything went smoothly no hassle
Guys down there are very good and treat the customers as they should be
The only thing missing was a coffee while we waited for our car.
No real issues
Very efficient in dealing with any queries I had.
Matter in hand dealt with efficiently.
Once booked the overall service was excellent
I've been taking my cars to Douglas Park for years now and it's always a friendly, professional and hassle free service. They take the car in, do the required work and return it on time, always fully cleaned inside an out. .
As before, a first class service from everyone at Douglas Park BMW. We were kept up to date with the anticipated delivery date of the car. The preparation of the car on the day of delivery was to a very high standard.
Parks are an excellent dealership and I have been buying cars from them for a long time.
Jordan Bryce, the sales exec, provided an excellent service - proactive without being pushy - and quickly found a great car for me. He does seem to go the extra mile. This is the 3rd car the family have purchased from him in the last few months.
Sales manager Danny Ferguson sent through videos, assisted with handover and made me feel like a valued customer.
Barry was great. Very professional
I have bought all of my BMW's from Parks BMW Hamilton and have always received excellent service from the sales executive through to the dealer principal
Salesman completely kept me in the loop despite current situation and felt I was aware at all times
All my questions were answered and was not rushed to make a decision