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The staff at Douglas Park are always very polite and friendly, and have always meet my expectations regarding high quality customer service.
Delivered the car to us at home after the service st no extra charge. Car had been valeted and extra items repaired as requested.
As above. Car returned clean and efficiently on time.
Everything was handled perfectly.
Everything dealt with professionally and done as expected including things I had asked to be done. Contrasting with a recent terrible experience I had with Mercedes for my wife's car, this was night and day.
Great service and very friendly
Car picked up from home - very useful service . Returned spotless always . Service department kept me advised throughout.
Amazing customer service excellent
Carried out service efficiently, kept me advised of progress and do so courteously and helpfully.
Thorough, informative, efficient, personal touch offered. I think the colleague to whom I was speaking was Laura. She was an outstanding example of how customer service and attention should be.
Friendly, efficient staff. Excellent facilities and thorough Covid procedures in place. No hassle.
Carried out as asked and completed at time stated by reception.
Again couldn't fault the service quick and easy also got a decent courtesy car and that makes all the difference as it's nice to have a shot of a nice car and not a basic low range model
Car was collected and dropped off which was brilliant and allowed me to work from home and not taking annual leave
No hanging about when I got there. Called as soon as the car was ready to be collected
The staff were pleasant and dealt with my visit promptly.
Always there with a smile, helpfull and knowledgable. Car ready on time as always.
Great service as always
The work was done as expected and also quicker than expected
Great customer service as usual.
The car was picked up and dropped off on time and communications regarding payment were handled very efficiently
Provide solutions that make it easy to get the service needed
Always treated as a valued customer!
Always so professional
Always professional keep you informed all the time
First class in all aspects of Customer Service
They are a people garage. They are professional and always keep you informed.
Parks are the reason i come back to BMW
No issues to declare
On time communication was excellent.
Always very helpful and punctual
Team are brilliant
Work done on time. Took care when handing th car back.
Service completed without issue, follow up visit to complete software updates and recall also completed. Courtesy car provided which made the follow up visit 100% easier to arrange without impacting my daily life.
Fantastic service as always
Carried out work needed quick and efficient.
This time I asked them to collect my car at my home and return it back to me when finished. This was first class arrived first thing in the morning kept me informed during the day and returned it back in the afternoon, nice and clean.
Customer service is excellent, very attentive and thorough.
My vehicle was dealt with quickly and efficiently.
The service agent I dealt with was a credit to your business. I don't think I've ever met someone so happy at work.
Staff were great to deal with very knowledgeable and direct with their explanation of the process
Faultless customers service. Communication from service team was second to none.
no hassle experience - good service from Park's. One a few issues I've had, they've worked really hard to solve the issues
Service explained in detail. Kept informed by video link.
The two matters concerning my car were investigated and rectified.
Dealt with promptly even though no appointment.
COMPLETELY SATISFIED WITH THE SERVICE
They kept me up to date with what they had found and provided a video.
Hannah Johnston very attentive and professional
very helpful and knowledgeable.
During these troubled times I felt safe as the staff explained everything that was being done to my vehicle and all covid 19 protocols were in place
Easy to book, loan car provided, video sent regarding condition of car, car cleaned both inside and out. No costly surprises when I went to collect my car.
Good people to work with and easy to deal with and can't do enough to help
Hannah Johnston ( Parks Hamilton) in particular was very helpful
Great people, always willing to help and huge respect and appreciation for Danny Ferguson whom we've dealt with for many years
Initial enquiry was handled very quickly. Prices etc very well explained. No issues dropping the car off and collected on time. Repair ended up being cheaper than expected.
Always pleasant and helpful
Collected the car, did the work and brought it back nice and clean!
Work was undertaken with no fuss , all works were as quoted even when further works were advised a cost was given immediately.
As a mobility customer collection from home and back means I'm not sitting in garage waiting
When problems occurred, they do, staff were prepared to get them sorted
Helpful and friendly staff
Very straightforward to arrange appointment. Work carried out timeously and vehicle returned in very clean and tidy condition.
Service and MOT were done without any hassle. We were informed about work required and why. Car was returned when expected.
Service representative very helpful with all issues.
Very good service
The service advisor was excellent and resolved a few issues
Always had excellent service. Always use the same service advisors who go the extra mile
Communications excellent. The first service experience Ive had where I did nothing. No sitting in garages nor hanging about and I've owned a variety of cars for the past 40 years. Total confidence in BMW.
I especially asked for car to be ready by 12noon and I was kept informed and had car back by 11.30am.
All work done to high standards
Can;t fault a thing.
I've known the dealership for 20 years and they all out to look after my requirements. Special mention of David McBennett, Daniel Ferguson, and Andy(driver).
Excellent customer service by the sales consultant Barry Menzies.
Staff were extremely helpfull and knowledgable
Car fault sorted...updated on progress.. car delivered to house.
Everything spot on. Under promised and over delivered on time.
Everything was very easy and the whole process happened exactly as it was described. The staff were very helpful and pleasant so it was definitely a positive experience.
very very helpful
Completed the work on the same day they were very understanding we needed the car
once a again all about hanna at the service desk very cheerfull makes all the diffrence
Excellent service in the most challenging times
George Anderson and all the team are just so professional and pleasant .
Dealings was honest, pleasant and fair.
The service was flawless.
Barry delivered the far as I had no mode of transport to get to the garage. He gave a great handover to explain as many of the main functions in the car.
Staff care and attention to all coved prevention restrictions. Felt safe and confident in staff interactions from information giving, test drive, sale process and handover. Also kept up to date from time of order through to estimated delivery date.
Very Good personal service
Friendly service from all the staff.
Very professional salesperson. Good value exchange.
Danny sale advisor was brilliant
The team at Douglas Park BMW are excellent, they consistently strife to offer a first class service. I am always made welcome and treated superbly. David Mc Bennett and Danny Ferguson are fantastic ambassadors to the brand and dealership.
Excellent customer service