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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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AIR CONDITIONING SERVICE AT DOUGLAS PARK BMW.

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Maggie’s Lanarkshire Golf Tournament

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BMW Help: Recalls

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Event Now On!

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Douglas Park BMW is now on Instagram!

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The new BMW Concept M8 Gran Coupé

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Douglas Park BMW agree three year sponsorship of schools hockey programme!

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Join us for the Let's Talk Numbers Event...

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Douglas Park BMW Curling Challenge 2018

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Get a BMW for less on Motability!

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New Year. New Prices.

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BMW i8 Roadster

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Up for an Upgrade?

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Long-Term Benefits. Short Term Offer.

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Impress with the new BMW Shadow Edition

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Douglas Park Hamilton Refurbishment!

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Complimentary Health Check!

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On the Road Again! Simon reviews the BMW i3...

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WIN A TRIP TO MUNICH!

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M to the Power 2

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GENUINE BMW BRAKE PADS & DISCS

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Ross Mackay

Corporate Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Corporate
  • Hobbies American classic & vintage cars

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socializing & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from Parks as always. Have bought and serviced cars here for over 25 years. That sums it up really.

Service

Top service, clear breakdown of costs

Service

Great service and follow up call to make sure car was going to be available, showed you are well organised.

Service

Prompt, courteous, informative, no hassle which is often not the case in other transactions

Service

This was the second time our car has been at this garage for the same issue and the problem is still there. We had to pay for using a courtesy car. This issue with our car should be fixed by BMW, at BMW's cost, with no inconvenience to us.

Service

Any problems I had with my vehicles were dealt with timorously and where appropriate a courtesy car was provided. Servicing was always carried out to a high standard.

Service

As above, friendly efficient service.

Service

Car was presented well and clean and some future repairs highlighted . When returning home the cars oil light came on which was a disappointment

Service

Good pre service communication. Helpful people. Did everything possible to accommodate my needs. Professional approach.

Service

Everything was explained to me in detail and staff were friendly.

Service

Service team responded quickly and effectively on reporting potential engine malfunction. Provided with alternative transport and kept informed as team diagnosed and resolved problem.

Service

Amazing customer service

Service

Friendly and helpful staff. David was excellent.

Service

Full process was brilliant from start to finish

Service

I had a great experience from beginning to end from pricing to my car being cleaned and hoovered!

Service

Requested my vehicle to be returned as quickly as possible and the service team delivered!!

Service

Service advisors very helpful and friendly just a shame was let down with booking center as after being told i would get a call to book the car in after waiting hours with no call back had to call and book the car in at the service center myself.

Service

Seem less. Ease of doing business.

Service

From reception to return the serviice was courteous and professional.

Service

Could not fault any part of my experience

Service

excellent personal service, when I returned for car I spoke to different advisor, but on passing the gentleman that I dealt with in the morning still took time to say hello and check I was happy with everything (small things make a difference)

Service

Completed the job at a time that was suitable with myself

Service

kept me informed

Service

My X-5 was picked from my residence, job completed and delivered back to my residence. What more can I ask for.

Service

Contacted me to state MOT was due. Treated very well in branch on car drop-off and pick-up. Asked whether I needed a lift due to not having the car and after saying I would walk, I was offered bottles of water.

Service

Professional service

Service

Easy to book service. Staff informed us of safety check that would be carried out and gave us options regarding how long we would be without the car.

Service

Fault identified quickly and sorted under warranty

Service

good mannered and knowledgable staff

Service

The problem was found and rectified.

Service

I was disappointed that you advised that I needed two tyres replaced and then could not supply them and on going to an alternative garage I found I only need repairs.The speed of talking in the video too fast and on that only one tyre was highlightd

Service

The main issue was rectified but as mentioned I have been left with the initial issue that there is a buzz or vibration form around the drivers window and pillar at higher speeds.

Service

The garage did what we asked and it was no hassle. The result was what we wanted.

Service

From a brand like bmw I would expect to be offered a courtesy car, pick up drop off service or at least a run home after dropping car off. Had to arrange transport both ways. Also was made aware car needed adblue on video but was not put in or offerd

Service

Had no problems at all, service completed within timescale given and car washed and hoovered also. First class.

Service

Sourced a vehicle which exceeded my expectation in both appearance and affordability. After sales support has been superb so far.

Service

No offer to deliver my car back to where it was collected following a puncture. That said, I did have a rental car to return so not a big issue

Service

Customer service were excellent. My issue was resolved to my complete satisfaction.

Service

I was extremely happy with the staff and the level of service received, they made me feel very well looked after. I booked the service online however and the options provided there were different to what was actually required.

Service

Friendly staff

Service

Very satisfied

Service

The reason on this occasion im not completely satisfied is because i was given an automatic car while my manuel car was getting serviced, i had never drove automatic before and i had alot of jobs to drive to, I found it frustrating starting the car

Service

Effortless and hassle free

Service

All went smooth on the day from welcome by Reception and Service Staff to hand-over of car late afternoon as arranged.

Service

Was dealt with quickly and efficiently

Service

Everything explained clearly to me on arrival, and follow up video and phone call regarding condition of my car was very helpful.

Service

Free service I been charge I’m not happy

Service

The girls are efficient and accommodating at booking in

Service

Good service in all areas of dealer

Service

Good customer service,helpful and polite.

Service

Very professional service and communication from Nathalie McCulley my service advisor.

Service

My car indicated that it required an oil change and visual inspection so, I booked it in for a Fast Lane Service, only to discover at the dealership that more service items were required. This resulted in having to wait longer to get my car back.

Service

Efficient

Service

I have no real complaints or criticisms from my experience.

Service

Service dept & Sales dept & Parts dept all well run with helpful staff.

Service

The cause of the intermittent 'lack of power' problem was diagnosed and rectified during the visit

Service

It took 3 days to have a tire fitted after being told it would be done in 1. I also asked for Adblue to be refilled but this was not done and a valve cap cover on another wheel was missing after my visit.

Service

car was serviced in 2 hours, got a video showing me parts and it was cleaned once returned

Service

Smooth and efficient from start to finish

Service

No issues.

Service

Engine problem was diagnosed from key data and resolved under warranty.Wheel alignment issue which had caused uneven wear to tyre which had to be replaced was diagnosed and corrected. However I suspect the problem had existed sice the car was new.

Service

Very satisfied. Everything from booking the car in to driving it away was straight forward with no hitches.

Service

as above

Service

My car was picked up from my home and returned on time for me to drive South. Also, I received notification and videos during the day of what was being checked on the car

Service

Douglas Park service are always very easy to deal with.

Service

My car went into the garage fine and came out making noises, turns out the technician hadn’t secured the undertrays on my car. What I believe to be a very basic task.

Service

Everything done that was asked/required

Service

Service advisors always willing to help

Service

Friendly, quick and seamless service

Service

As above, allied to effective communication and adherence to conveyed timescale. And, car returned immaculately valeted.

Service

As above.

Service

Service done quickly.

Service

I called the day before to advise that the brake pad warning light was on - told the pick up driver too. I got a call later that morning to say the car had failed its MOT because the brake pads were too worn and there were no brake discs in stock.

Service

Helpful service staff

Service

Highly professional and helpful team at Hamilton. Always willing to assist where they can. Friendly faces and approachable team. Reliable team of staff.

Service

The time frames given for servicing and repair which have been given in advance when booking an appointment have gone without delay. Only on one occasion the car repair ran over as a part had to be ordered but importantly I was kept up to date.

Service

I had absolutely no issues with the service and was kept up to date on progress via the text and call.

Service

Service arranged by Andrew Smith - all very smooth. Very positive.

Service

Completely satisfied, kept fully informed throughout whole procedure, through phone calls updating me to comprehensive video at end, reassured me that my special car was being looked after the way I like

Service

Very easy to get my car serviced. No hassle getting a courtesy car. Got my car back earlier than expected

Service

Service fairly expensive. I had filled the windscreen water water bottle and was charged for bottle that was left in boot.

Service

Car collected and returned, cleaned and washed and request attended to.

Service

The job was simple although due to age, the parts may have had to be ordered over night. Following discussion I had alternative parts were found. May not have suit every customer but for me perfect, allowing me to get on my way.

Service

Very professional and helpful staff . Excellent facilities and mechanics .

Service

perfect service

Service

Positives: service and friendly staff Negatives: 2 hour wait for pre booked MOT is a bit excessive. Waiting area poorly laid out in middle of showroom-bit like a goldfish bowl-coffee and drinks available but no simple snacks or fruit available

Service

Very pleasant staff. Never had to complain.

Service

Service was fast +efficient.

Service

Very personal touch made a difference, no pressure selling just very grateful for being abler to help

Service

Tried the need replacement wipers again. I had just put new wipers on the car a fortnight before bringing the car in.

Service

Great service and courteous and friendly staff. I believe that £348 is excessive for the oil and two filters to be changed.

Service

As previously we have been very happy with the service experience at Hamilton. Spot on.

Service

Great service with no hassle

Service

Excellent service and customer care

Service

The staff always keep in touch with us whilst they have our car

Service

Great service by Hannah

Service

I was kept advised of progress on my vehicle and was able to drop off and pick up with no issues. Even though the repair was done under warranty I did have to arrange my own temp transport due to waiting times for alt vehicle which was not ideal

Service

My scoring speaks for itself.

Service

Efficient quick courteous service

Service

Very professional and organised

Service

Excellent booking in process with clear instructions and the work was carried out in less time than I expected which made my day much easier.

Service

Car needed ABS rings which meant full drive-shaft replacement at considerable cost which outweighed value of vehicle. I appreciate this repair is governed by the item being supplied from BMW as a complete drive-shaft unit. There's the rub.

Service

As above, service is great.

Service

As per my initial comments.

Service

Level of engagement

Service

all work done as needed

Service

Cant fault parks service

Service

Response, keen to satisfy and please, provide a very positive customer experience

Service

I aked for car back by 4pm at latest as I had an appointment at 4:50. However, I had to phone at 4:15 to ask what was happening. I eventually got car at 5pm and had to cancel my appointment. No phone call to say there was issue with reprogramming.

Service

Again great customer service and kept up to date with progress

Service

Always keep you informed

Service

Dropped off at work as arranged and car fully valeted on collection.

Service

Courtesy shown has always been first class and cleanliness of car after service is exemplary.

Service

Knowledgeable and flexible staff: very welcoming during visit

Service

The only issue I had was the price quoted to replace windscreen wipers as I found I could them with the same quality wipers else here for lessApart from this this servicing of my vehicle was excellent

Service

All staff members are knowledgeable, efficient, and friendly. You are made very welcome and you know that you’re in good hands.

Service

Staff are always so pleasant and chatty. They always make me and my family feel welcome As well as humouring my 3 year old which is a challenge!

Service

They met the standard I expected for a service, however still consider it overpriced.

Service

Excellent service

Service

Once again was dealt with like a VIP and the overall experience was relaxing and very enjoyable

Sales

The staff were very accommodating and friendly

Sales

That's easy, everyone smiles which makes you feel special. All the staff I met couldn't be any better. They were very professional, its a good place to visit.

Sales

Dealership again second car I have bought from them.

Sales

This is the first bmw garage I have ever been in and from the minute I walked in I don’t know why I have waited so long. It was very relaxed, the staff were very professional and the centre was exceptionally clean. A great experience.

Sales

Excellent service in every way

Sales

Centre is immaculate as was all of the staff and appeared to be very efficient in their jobs

Sales

Douglas Park were fantastic as opposed to Sytner Shirley, Solihull

Sales

All options explored to be able to purchase new bmw at a price I could afford without high pressure sales techniques from salesperson.

Sales

Excellent service from the whole sales team and bmw genius.

Sales

The car was handed over in excellent condition and the controls were explained

Sales

I had been to a number of car dealerships because I wasn't sure what kind of car I wanted but Park's of Hamilton (Hamilton showroom) stood out. The variety of cars was impressive and the courtesy shown was exceptional.

Sales

As per my earlier comment, all of the staff were very welcoming, courteous and we were made feel ‘special’ throughout the entire process, even though we have purchased BMW vehicles from the Centre previously.

Sales

Excellent customer service by George Anderson at BMW Hamilton

Sales

Great car very comfortable

Sales

Great service

Sales

There is a relaxed and comfortable atmosphere around the BMW Centre. You are taken care of from the moment you walk through the doors.

Sales

No issues at all

Sales

Everything from start to finish was quick, efficient and simple

Sales

Very satisfied with staff and delivery vehicle.

Sales

Kept up to date at all times during process. Never having to chase for information at any time. Representative Barry Menzies happy to go the extra mile ensuring I had the exact model to test drive. Nothing was a problem to Barry.

Sales

great staff

Sales

Salesperson was relaxed and professional there was no pressure at any time during the whole experience. Willingly purchased my car and offered a fair market price. During handover essentials explained to enable me to drive confidently from showroom.

Sales

As above Grant was great no issues faced

Sales

Five star service

Sales

All points covered in question 1, also received nice coffee on each visit! The BMW genius Michael also explained the car's features very well, and also offered to go over anything I was unsure of at any time, either at the showroom or over the phone.

Sales

Met high expectations