Douglas Park Hamilton Star Rating
Sales
15 comments from 53 reviews
Service
56 comments from 117 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Work not carried out at first visit"
" Paid for 9000 mile service, KeyReader info not updates so still showing I need a service. Was then told I need engine oil change, when in fact car neither 2years old or done 18000 miles Back at garage tomorrow to get KeyReader updated."
"Perfectly satisfied."
"The service staff at Douglas Park could not have been more helpful in particular Anita top marks."
"Disatisfied with dealership a comprehensive service was carried out but found scratches on both wings of car unable to contact service manager left messages has not returned my calls"
"THE SERVICE THAT I HAVE HAD AT DOUGLAS PARKS HAMILTON HAS BEEN THE WORST SERVICE I HAVE HAD EXPERIENCED IN ALL MY DEALINGS WITH A GARAGE."
"work was not completed on time, i waited in the showroom for the car and was told only 2 hours, 7 hours I got the car back."
"They had replaced the wrong tyre without telling me. I called them to find out why and they said that they couldn't find the nail in the tyre but i checked it when i got back and it was still there. I wasn't happy."
"have dealt with douglas park many times and always find them absoloutley brilliant"
"Service is shocking"
"The girls are all right, I would like to thank Anita and the other two girls who assisted me."
"Bad service from staff, i was made to feel like a scum bag from the staff."
"unhappy with diagnostic charge. prices is too expensive."
"At the time of purchasing my vehicle I was sold an additional servicing product. In my opinion this was misold and misleading. My car was booked in for a 30,000 mile service but the garage charged me for an oil service, a filter service ."
"Very fast repairs."
"The vehicle was at the dealer for nearly 4 weeks, the communication was very limited regarding when the vehicle would be ready."
"The car was not ready when I was advised it would be."
"Generally unsatisfactory customer relationship management. The repair, when it was finally undertaken, was fine."
"Mr Frank Rankin service manager was very good."
"My car required 2 new tyres which has taken 3 attempts to sort it has been a nightmare."
"Excellent!!! They are really great."
"The dealership are helpful and friendly, especially the service department"
"It was one of the best experiences I have ever had."
"I was told my vehicle would be ready for 3pm, i left the dealership about 5.45."
"Good."
"Very friendly."
"They were very helpful. No problems at all."
"It was very good"
"Very satisfied."
"Very pleased with the service very effecient they could not have nicer."
"The service warning lights have come back on already and it's only 3,000 miles since my last service."
"Attended at garage to have a part replaced under a recall. Car was washed and valeted. no service required."
"Not a problem at all."
"Vehicle was at the dealership for diagnois. Further appointment has been made to repair and replace."
"always very efficient and very friendly brilliant service"
"there was an issue with regard to the tyres beteen the insurance compant and BMW which took 4 hours to sort out ."
"We had to go backwards and forwards to the dealership whilst BMW made a decision, the vehicle was in for a week."
"Car booked in to have brakes checked parts not in stock so had to make another visit.think parts like this should always be in stock or at least a phone call away for same day delivery."
"Following a service the main airhose was left disconnected and the jubilee clip unsecured. The result was the car cut out frequently at low revs. I returned it. For two days was without the car while they investigated and failed to find this fault."
"fantastic brilliant. Rob was really good."
"The dealership called to say the service was due and booked a time and date in with me. On the day the dealership didn't pick the car up and so they had to re schedule for the 6th March. I was told the car would be ready at 15:30 and it wasn't ."
"Not sure if it is the dealers fault,but I am totally dissatisfied with the lack of communication back on my claim"
"They provide a great service ."
"There were a lot of delays"
"I was not called back when my car was ready. I had to call the garage."
"Some staff in Douglas Park are very helpful and attentive. Others have a lot to learn and cannot even record a name and address properly."
"Service quick honest and reliable."
"no complaints"
"The dealer did not turn up first attempt but this could have been the leasing companies fault."
"The team were very helpful. My only complaint was the time it took. 3 4 hrs longer than estimated I waited for the work to be done.This said, the dealership were very obliging at taking my car at such short notice."
"We wasn't told my vehicle needed to be in for more than one day at the initial point of contact, think it is down to training."
"On the day i was fine. I tried to book my appointment to change a bulb on the Monday i had to wait untill the Friday. To get the bulb changed as iut was not an emergency.??"
"A special mention must go to Anita she was really good."
"The Service Advisor wasn't available when I was picking my car up. I had no phone call to say my car was ready."
"It was lovely to have the car cleaned, pity they didn't do the boot"
"Car was at garage for 6 days and I was transportless, no courtesy car was offered"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Excellent"
"Everyone at the dealership were fantastic and very helpful"
"Park's were keen to provide offers to match my budget and succeeded. Perhaps more information could have been provided about the model differences. As an existing BMW owner, in hindsight, too much was taken for granted that I knew what I was getting."
"Excellent service, accommodated all my needs"
"It was excellent service and everyone was helpful. it was a pleasure doing doing business with the dealership."
"I have not recieved my welcome pack"
"No offer of delivery, however was happy to collect anyway."
"The salesperson was more than excellent."
"Not great at returning phone calls on day of collection, not kept up to date"
"I was made to feel welcome given as much help with choice as I requested, nothing was forced"
"All staff were polite, welcoming and helpful. Sales staff were extremely knowledgeable and informative as was the man who arranged my finance."
"I found Alan Brown to be knoledgeable and helpfull."
"After a very average interaction with Graeme in Glasgow I had excellent service from Anthony in Hamilton."
"Had to wait 2 hours for delivery due to mechanical problem, no spare parts in stock"
"done in a very professional manner ."