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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff at BMW Hamilton are polite and very helpful, their customer service is very good.

Service

My car has been returned to me in perfect running order

Service

As above, 1 more star would have been given had I been able to book a courtesy car but they were fully booked

Service

They appear to have diagnosed and fixed a challenging-to-find issue

Service

Car was serviced - Friday. Not driven apart from taking it home. Driven on Wednesday (some 90 miles) and the oil light came on saying there was no oil. How could this be.I drove the car on the Thurs night - oil light came on and drivechain stopped.

Service

The interpersonal skills of the staff I dealt with were first rate. This has not always been the case at Hamilton.

Service

first class service

Service

I received a Health Check video by email which in my opinion was a bit of a waste of time. The content covered was less than previous videos with only reference to tyre wear and drawing my attention to the fact my tyre inflation kit had expired.

Service

I've been a Parks of Hamilton customer for over 15 years and I trust them.

Service

Easy to work with...hassle free

Service

Good comms with video updates on service progress. Professional at all times.

Service

Easy to deal with and courteous

Service

It was carried out very efficiently

Service

The service attendant decided clearly to keep me waiting, focused on all the possible negatives, the car required an MOT and despite remaining under warranty and having done a mere 24,000 miles he wanted to know what I wanted to do if it failed!!

Service

Staff were pleasant and very helpful - I needed my car back quickly for work purposes, and this was done as required.

Service

Friendly approach by staff, clean surroundings, clear explanation of what was being done. Decent coffee machine.

Service

Staff courteous and helpful.

Service

I recently had to have the exhaust replaced as it completely split...surely that should have been looked at before selling me the car? Both keys for the car ran out of battery within the first two months...car was sold as having sat navs it doesn't

Service

The Service Manager and his team dealt with us, on each occasion, professionally, helpfully and sympathetically. The service manager went to considerable effort to make a case for BMW to contribute to the cost of repairs.

Service

Good service return car clean and tidy

Service

Each time I have had to go to Douglas Park , I got complete satisfaction.

Service

Firstly had to wait nearly 3 weeks to get car serviced. Stood 10 mins. in queue when I took car for servicing, only to be told that the Advisor couldn't find my booking on the computer. However, she would "still" endeavour to get it serviced.

Service

No problems. Great service.

Service

As stated previously

Service

Very prompt service just a wee bit disappointed that my brake issue was not covered under warranty when my car has only done 13400 miles

Service

Completely satisfied with the friendly atmosphere, and made my visit seem that nothing was a problem to them. I would just like to add , every time I bring my car in, it is washed and hoovered out , and I drive away in showroom condition. Thank you

Service

My recent visit was to have a puncture repaired. Two hours after sustaining the puncture, my car was back on the road with a new tyre.

Service

Service staff very efficient and kept me updated on progress of work being carried out whilst I waited

Service

My vehicle was in for its first service as it reached 17000 miles. Oil and filter change @ £277. Vehicle returned to me washed and serviced etc. After the first day checked the oil and it was reading minimum oil level. Bumper scratched too

Service

I got winter tyres changes for summer ones and one of the air valve caps were missing and the other three were loose making me think I wonder if they actually checked the wheel nuts were tight

Service

Good dealership overall. Friendly helpful staff in all areas of business

Service

My emergency repair was completed quickly and professionally by reception staff.

Service

They try hard to please the customer and it shows.

Service

faults with vehicle rectified straight away with no hassle

Service

Staff were very helpful and friendly. Cost was high and waiting time quite long.

Service

Nothing was too much of a bother - very personable

Service

service handled in an efficient and friendly manner.

Service

Sorted a warranty issue with no quibble

Service

.

Service

I was kept informed on progress of my car at all times brill

Service

The wrong tyres were delivered to the branch and this meant my car wasn't returned to me at the time agreed (booked a week in advance). I had to make other arrangements to pick my daughter up from school as no one called me to advise of the issue.

Service

Always fix the faults on the car.

Service

Delivered on time , pleasant staff

Service

Service with a smile, no hidden surprises & all work carried out efficiently.

Service

Overall very good from Fiona and was a bit disappointed when the call came back saying i would need to pay £400 to BMW for a tyre when i had purchased the car less than a year and paid for tyre insurance.

Service

incredibly pleasant staff at Parks' BMW in Hamilton

Service

Customer service staff were excellent and the service was more than expected

Service

Pleasant , knowledgeable staff.

Service

First return visit fixed one issue but others not...on second visit those issues then attended to but confidence in car has suffered ...rather than enjoying my BMW experience in full it has been a bit disillusioning

Service

Service from the girl was terrible, talking over me constantly, after she sorted out my insurance policy, we realised that each time I'd been in for repairs to my tyre, my husbands policy had been used against my car!

Service

Service adviser superb but kept me updated

Service

Lynn Ferguson (service team was great - helpful and knowledgeable).

Service

Service went service v.ery smoothly.

Service

Had a secondary issue, after the engine replacement. That was the only negative about the whole experience.

Service

Staff are excellent

Service

I filled up the screen wash fully in my car the night before the car was put in for a service, the screenwash was not used by myself yet the bill included 1 litre of screenwash - the cost means nothing but to be charged for something not carried out!

Service

The pickup & drop service is really nice.

Service

Good fast service

Service

First class service every time. They fit everything around the client; nothing is too much trouble

Service

I was quoted £180 online when I booked the price I paid was upward of £250, quite a significant rise.

Service

I have used this dealer for 10 years and have always had a good experience

Service

Very helpful Regular customer service reception from Hannah Johnston and repair was completed promptly as arranged.

Service

Appointment system excellent, service carried out in timely manner. Video report on tyre wear.

Service

Always a friendly welcome, easy to deal with. Car was ready at the time mentioned when I dropped it off. Would not go anywhere else.

Service

Staff always helpful and friendly.

Service

All that was planned was done well

Service

Problem sorted and kept up to date by Service advisor with car returned swiftly.

Service

We had an issue with the courtesy car which we did eventually resolve but was very poor experience due to this issue which could have been completely avoided by Douglas Park.

Service

As above. I also wrote an email to the service manager praising Scott Gibb the trainee service person for the way he dealt with me and the problem with my car.

Service

Great attention to detail and quick turn around.

Service

Sales are great I need an explanation from the Service Dept, not a person at the desk, a mechanic

Service

Now completely satisfied

Service

Good efficient service , assisted my partner with transport home . Good communication from office .

Service

Staff are friendly and courteous and always keep you informed when your vehicle is with them.

Service

Got to the root of the problem fast.

Service

Happy with service

Service

A video recording was made of the underside of the vehicle which highlighted cracks in the rubber between the tire treads on all four tyres. The car has done 18000 mls and the tires are about 50% worn. I asked if this could be a warranty issue. No!

Service

Always friendly & helpful

Service

Kept up to date with service timing and offered a lift although I didn't need one . Service was quick . Love the show room and a very relaxed atmosphere to look around the new cars on display .

Service

Efficient, friendly staff and even though it's expensive it feels like it's value for money. Fully trust workmanship of staff of this dealer.

Service

The change was winter to summer tyres. Tyres had not been inflated to correct pressure on receipt of the car.

Service

It was al so stressless

Service

Kept me up to date what was happening with car and once again they were really helpful

Service

Staff on the service desk are very helpful

Service

Delivery was longer than expected although, this was out with the control of the garage.

Sales

All options considered at purchase and delivery was on time.

Sales

Experience from start to finish was outstanding.

Sales

From the moment I started looking for a new car my every question was answered and options sought to suit me. George Anderson, the salesman was always so helpful and knew his product so well. I was kept informed of progress and delivery all the way.

Sales

The dealers sales exec was excellent in his attitude towards my requirements. nothing was too much bother.

Sales

The boys from the purchase centre went above and beyond to help us

Sales

No drama, no hassle, no hard sale. I knew the car i wanted and the numbers were acceptable.

Sales

Happy from start to finish with purchasing my new car

Sales

3 reasons - Barry Menzies, Price and right down to the delivery company that brought the vehicle to me. Guy who dropped it off wouldnt let me go until he was sure i was ok he even offered to give me a run through of the car as he used to own one.

Sales

Alastair is so helpful and the car is ready when I have been told. Explanation is given

Sales

Michael Yorkston the salesman couldn't have been more helpful.

Sales

My experience was first class second to none , George from motability in Hamilton was outstanding nothing was to much trouble, extremely helpful , friendly could not have asked for a better sales person. I would buy from George again. Very easy

Sales

always a great service