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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Up for an Upgrade?

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Long-Term Benefits. Short Term Offer.

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Impress with the new BMW Shadow Edition

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You could be entitled to an additional £2000 contribution towards a brand new BMW or MINI!

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Douglas Park BMW agree three year sponsorship of schools hockey programme!

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Douglas Park Hamilton Refurbishment!

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ROAD TAX CHANGES 01/04/2017

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Complimentary Health Check!

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On the Road Again! Simon reviews the BMW i3...

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WIN A TRIP TO MUNICH!

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M to the Power 2

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GENUINE BMW BRAKE PADS & DISCS

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Get a BMW for less on Motability!

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Gavin Alston

Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 7
  • Department Sales
  • Hobbies Football

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the company
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Ross Mackay

Corporate Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 2
  • Department Corporate
  • Hobbies American classic & vintage cars

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the company
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the company
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention manager/trainer
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 30
  • Department Sales
  • Hobbies Socializing & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Susan Meechan

Service Advisor
  • Years at the dealership 3 months
  • Years in the company
  • Years in the industry 7
  • Department Service
  • Hobbies Cooking & holidays

Sarah McManus

Service Advisor
  • Years at the dealership 1.5
  • Years in the company
  • Years in the industry 1.5
  • Department Service
  • Hobbies Shopping & horse riding.

Andy Smith

Service Advisor
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 16
  • Department Service

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the company
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Michelle Patterson

Receptionist
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Reception
  • Hobbies Football & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Customer service is at the heart of this dealership

Service

Very helpful

Service

No fuss, professional service, known standards

Service

Kept informed but hated paying for a loan car??

Service

Service dept gave me the run a round with regards to a rust issue on body work. Service dept attitude could be better

Service

car was repaired as advised and within time agreed

Service

Booked in at the appointed time and kept informed as to progress.

Service

high standard of support and communication despite service being a bit pricey

Service

After asking for my car knot to be power washed as I just washed and hovered my car before dropping off.when I got home I found two large dirty foot prints in passenger foot well and 8 miles on the clock, on a first service with no other faults

Service

Quick, friendly service, visit was for a recall.

Service

Personal attention to detail, courtesy and helpfulness of staff made the experience very satisfying

Service

I was phoned to come in, I booked in, travelled 35 miles, and the service reception could not find my booking; however Nathalie the service adviser was brilliant, and sorted it for me.

Service

Initial visit advised that the car did not have a puncture despite the warning light coming in twice and me inflating the tyre. I had to take the car back and then pay for the use of a demonstrator while the fault was rectified.

Service

Great ... I waited on the car and drank coffee and read my paper and the staff kept me updated ... and my car was hoovered and washed before I got it back ...

Service

They don't just make it a business, the staff make it Personal.

Service

Prices of used cars are competitive and keenly priced. Warranty (new and used) is good. Bodywork warranty is good. Eg. BMW had no hesitation in replacing a boot lid that had developed a spot of rust on a five year old car.

Service

As above.

Service

Not one complaint. Personal and attentive

Service

promt good service

Service

I don't look forward to getting my car serviced but this was probably the best experience I have had over a long number of years. I was also given a very comprehensive report.

Service

Good friendly service.

Service

Car was washed and valeted and free health check given

Service

Friendly professional service from all involved.

Service

Contacted me before, during and after the service to ensure I was completely satisfied. Excellent !!

Service

Long wait.

Service

Apart from the initial Tel Call to make the appointment which was not what I expected afterwards it was the Park's service that I have enjoyed for years.

Service
Sorry about the initial issue. Pleased all was OK in the end and look forward to many more years of great service.

As I had no mini dramas,simple service and a manufacturer addendum.

Service

From start to finish the entire process was smooth and efficient.

Service
Thank you for our 10 out of 10 score and 5 star review. We do our best to make the process smooth and efficient.

They did exactly what was asked of them and took the time to fully explain about an extended warranty.

Service

They solved the problem with my car within 1 day.

Service
Thank you for giving us 10 out of 10 and a 5 star review. We always try to fix a car on 1st visit and same day.

I called in as I was passing. They took car from me straight away, drove me to my office and sorted problem instantly. Cleaned and vacuumed car and fully updated at all times.

Service

Was not told there was a charge for windscreen wash.

Service

Total attention from all staff I dealt with and of course the superior workmanship

Service
Thank you for your comments, Natalie is new and this is great feedback for her.

My car was collected exactly when they said it would be. I was kept informed of exactly what was happening and my car was returned earlier than expected too which was a bonus. Thank you to David and the lovely gentleman who dropped my car off.

Service

Car returned repaired in good order

Service

Car was in for safety recall but I also had small scratch on nearside door and when I asked for advice on how to repair it your member of staff took car for 10 minutes and had repair done there and then.

Service

See earlier comments

Service

Car is collected for service and returned promptly washed and cleaned.

Service
We have a number of drivers and courtesy cars so we can provide the best option for our customers. Thanks for the 5 star review.

The service was carried out most efficiently.

Service

Was told that I had a leaking diff seal and given quote to fix, took car to an independent garage for an estimation on having work done to be told that seal was not leaking and no work was required on my car.

Service

The work was carried out promptly and efficiently.

Service
We do our best to provide an efficient service. Thanks for giving us 5 stars and 10 out of 10.

I thought the health check video was good and the car was clean on its return, however I will need to put the car back in as I can hear what I believe to be engine noise at motorway speeds which weren't there before the service.

Service

car uplifted on time anc overall organisation good

Service

Quality of service

Service

Car ready and valeted when they said it would be. Staff very helpful, knowledgeable pleasant.

Service

Everything relating to the problem with my car was dealt with on time and with excellent communication

Service

Good information at all stages

Service

Was fairly satisfied, but feel BMW could still hv done with some more discount or complimentary gifts with my new gran tourer

Service

Again, I have never felt let down by them.

Service
Thank you for your review. We always aim to deliver great customer service.

Very friendly, video of car being workrd on, nice touch. Car returned fully valeted, thank you.

Service

Kept me informed but were flexible about managing my arrangements.

Service

Very good sales experience. Poor after sales service!

Service

Satisfied with service, promised return time was not met which impacted collecting daughter from school

Service

Good service

Service

They just get it right from a customer point of view

Service

As above

Service

One job (nearside passenger window) has not been fixed on two occasions. Car needs to come in for a third time for this job.

Service

Easy location for me and work completed within time scales I was advise on booking in

Service

handled quickly and efficiently , other items checked and changed while in

Service

I was informed that the leak in the roof had been corrected.

Service

Haven't had any problems and everything always done satisfactory

Service

the service advisor was very pleasant.but again I was caught off guard by the cost

Service

Received an unexpected, but appreciated, text message with video attachment giving me an update on the service. Service was also completed prior to anticipated return time.

Service

Great estimates time

Service

Friendly and professional.

Service

Work completed very quickly.

Service

my visit was made easy and relaxing and i was kept updated on the progress of my car.

Service

Nothing was an problem for your team, I got a call to tell me everything was OK. What more can you ask for.

Service

Completely satisfied - Robert Dickson was fantastic to deal with & it was a stress free, enjoyable experience.

Service

Third time I have used this dealer for service and always get the same level of service on offer. I previously used the dealer of the year for Seat nearby and the service offered here was as good, if not better

Service

the process of booking vehicles in is easy and good feedback is given during each process.

Service

I arrived at the dealership to make a booking and the service advisor managed to get me booked in there and then. Very helpful and accommodating

Service

See above

Service

Very helpful staff.

Service

Helpful staff

Service

Service engineer understood the issue and was immediately able to provide a solution to the problem that suited me

Service

was much as I expected from BMW

Service

A minor repair was carried out but in addition a vehicle health check was carried out

Service

Very timely job completed

Service

Completely satisfied with the all round attention to detail for booking , to collecting my car .

Service

The service met my expectations - in terms of efficiency, customer-focus and value for money.

Service

Kept me informed what was going on with my car. Health Check, end of warranty check and the car's first MOT

Service

Service advisor was excellent to deal with.

Service

Coffee is great and staff so accommodating

Service

I was supposed to leave my car and pick up later but plans changed and I had to wait for it to be serviced. This was no problem to the staff and they arranged for it to be serviced straight away.

Service

Pleased to be contacted by phone to have the appointment made. I didn't know about the brake fluid change requirement. Nice to have these things looked after

Service

Totally satisfied with the care and attention received. Polite, quick and efficient staff.

Service

Fast

Service

Did everything you said you would and car ready at time I specified

Service

As stated above no problems occurre

Service

The few times I've been into BMW Hannah has been exceptional with not just me but also my husband, Hannah is very efficient, polite and knowledgable huge thanks!

Service

Apart from the initial telephone call to get service the whole experience was very smooth

Service

Quick turnaround and a very good job of making my alloy like new

Service

Kept up to date with progress and service completed earlier than expected.

Service

looked after well

Service

As always the staff at Douglas Park provide a first class service

Service

An all round perfect service was provided to me and the car appeared to have received pretty good service too. Potential issues also identified and informed at an agreable cost, without pressure to purchase. Very pleased.

Service

Staff collected my car and brought it back washed and hoovered. I also received update calls throughout the day.

Service

From start to finish I was completely looked after and could not have asked for a better service. All staff that dealt with me were fantastic

Service

Car to go in again over night ill be happier when windows demisting system has improved.

Service

Kept in touch with the progress of the upgrade of the software exercise.

Service

The staff were polite and courteous including organising a car and driver to run me home as my car was likely to be in the workshop for several hours.

Service

Everything went to plan and as it should

Service

Very quick and efficient.

Service

Service staff are excellent

Service

Service Advisor Hannah Johnston went out of her way to trace tyre insurance policy details for a product sold by another dealer

Service

Excellent service

Service

Knowledgeable staff and understand customer service

Service

Quick and efficient.

Service

Service excellent

Service

The only downside was that I had to wait for over 10 mins to be seen by a Service Advisor as it was a busy time just after 8am.

Service

Everything ran smoothly and was completed within a few days.

Service

No problems

Service

well looked after

Service

The work was arranged to suit me, the service was carried out efficiently, I was kept informed and treated very well by the staff at the dealership.

Service

Service is quick and you receive all the feedback you need

Service

No hassle, no obligations, helpful advice

Service

Good service pleasant and helpful staff and great coffee

Service

Excellent service

Service

As above helpful staff

Service

Liz, Reception, sets the tone: warm welcome. Hannah had paperwork for the day's job: suspension check, KDS & VHC. David phoned me re details. Car ready & work done as agreed. Hannah professional & conversational. Manager Brian name-checked me.

Service

the customer service was excellent which made me feel very special

Sales

The team at the BMW Centre worked well togeather to get the car exactly the way we wanted. They were efficient, courteous and communicated well. Things went very smoothly.

Sales

Everything from the showroom to the garage where very well set up, car was ready to collect within 2 days. Attention to detail was spot on. Flowers for my wife and mother. Simple but effective touches.

Sales

The salesman Jonathan spent a lot of time with us helping us to decide what we wanted on the car he was very patient. We felt we got a good deal he threw in a lot of extras. We also got a lot of help from the product genius Simon. Both very helpful

Sales

David Johnston the Sales Manager who I was dealing with was first class from beginning to end of the process and kept informed about the progress of my car

Sales

Personal sales service, with good sound advice.

Sales

Great communication from start to finish.

Sales

Alisdair Lawson was a perfect sales man no pressure delivered everthing at a pace to suit our needs

Sales

Impressed with the quality of service from reception through to sales person Grant O'Connor. This is second car I've bought from Grant.

Sales

Trading in our cars and taking delivery of the replacements has been done verysmoothly each time.

Sales

Salesman was very pleasant, patient and knowledgeable. Enjoyed test drive and gentleman who took us explained in detail everything about what car offered. Despite a small issue with purchase an agreement was made with management who was very friendly

Sales

Robert Dickson provided excellent customer service throughout the buying process.

Sales

Very professional no pressure.

Sales

Actually travelled 200 miles to the particular dealership because the sales person was the most helpful. Dealership is very nice, use of product genius good, paperwork or iPad process swift. Nice touch with bouquet of flowers in the car

Sales

The only thing that let it down was the rain.

Sales

I was completely satisfied as everything was explained to me in a clear and straightforward manner.

Sales

Gavin our sales agent looked after us extremely well

Sales

The finance gentleman I dealt with was a bit stiff and impersonal. He tried to sell a product that was not appropriate for my vehicle.

Sales

Could not do enough to help really impressed bought a lot of Bmw cars in my time will definitely be back

Sales

Staff were very helpful when I pick my car and when I went to collect my car on the day one of the staff explain everything about the car

Sales

Every step of the process was dealt with well.

Sales

They answered all my questions and as I left I felt assured that I could drop in if I had any queries . I also love the car having moved from jaguar to my first BMW .

Sales

All very good

Sales

Lovely centre and customer friendly. Bright and comfortable.

Sales

no delays. Everything was ready as promised and time efficient.

Sales

Having dealt with Douglas Park BMW for many years I have found them to be extremely knowledgable, friendly and professional.

Sales

Excellent service. Nice welcome

Sales

Wonderful experience , nothing was too much trouble and overall a very positive experience

Sales

From test driving to driving away, great customer care

Sales

Car was ready and waiting when I’m arrived, I was given a full demo of the cars features and was fully set up before I drove away.

Sales

There was no room for error from any of the departments within the team.

Sales

What more can I say other than the service provide was very satisfactory

Sales

No issues at all and was kept up to date all the time.

Sales

Very pleased with staff

Sales

Again the handover experience staff professional and comprehensive knowledge base of my car.

Sales

Nothing was hurried it was all at my own pace

Sales

The best as always.

Sales

Personalised service and all colleagues in BMW centre could not do anymore to make you feel welcome.

Sales

Excellent job by David McBennet and Alisdair Lawson on the sale of my New BMW M2 from Parks. I have owned many BMW cars. Excellent service and forward plan to trade for BMW M2 CSL when available

Sales

As above

Sales

See above

Sales

Everything went very smoothly

Sales

The general manager at Hamilton , Chris, personally structured a really good deal for me and the salesman Johnathan was very helpful and explained everything to us. I was delighted with the deal.

Sales

I have dealt with Parks of Hamilton for years, from start to finish they keep you informed throughout the whole procedure of purchasing a new car and fir after sakes.

Sales

Great service from the dealership.

Sales

Sales staff are always very courteous and happy to help.

Sales

Staff at Parks were ready for us, spent time and took the care to be sure we were completely satisfied and happy when we drove away.

Sales

Service was straight forward, sales team competent and friendly.