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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Gavin Alston

Sales Executive
  • Years at the dealership 3
  • Years in the industry 7
  • Department Sales
  • Hobbies Football

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Ross Mackay

Corporate Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Corporate
  • Hobbies American classic & vintage cars

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socializing & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Susan Meechan

Service Advisor
  • Years at the dealership 3 months
  • Years in the industry 7
  • Department Service
  • Hobbies Cooking & holidays

Sarah McManus

Service Advisor
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Service
  • Hobbies Shopping & horse riding.

Andy Smith

Service Advisor
  • Years at the dealership 1
  • Years in the industry 16
  • Department Service

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Michelle Patterson

Receptionist
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Football & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Never lets me down. Always quick, responsive and attentive treatment.

Service

Very friendly and commutative

Service

after breakdown the team at BMW Hamilton were extremely helpful to get me a courtesy car and on my way back home with the minimum of fuss.

Service

The total experience works.

Service

Kept well informed by video on my mobile as car inspected and serviced by Mechanic carrying out service and as previously stated above pleasent Reception by service representative

Service

I was treated in a professional manner and kept informed at all times.

Service

Said and done what it said on the tin

Service

Notified of updates on progress of work carried out. Video link sent of the inspection. Brilliant!

Service

Returned to find the car was not ready to take away. Not really dealership to blame but a call or a message would have saved me waiting for 90 mins

Service

The work I had asked to be carried out was completed to my satisfaction and no problem has arisen since despite the car having since covered several hundred miles.

Service

Spectacular service from start to finish with constant updates on the progress of my cars repairs.

Service

Perfect, we’re quick and helpful

Service

Staff helpful and friendly

Service

Very professional, polite and efficient staff and service.

Service

First class experience staff on the ball

Service

great no issues and very quick. great service

Service

The dealer contact me to arrange a service, I didn't need to even think about it, the accepted the car on a day that suited me and gave me back the car in a cleaner state than I had given them it, service throughout.

Service

Great service, wash & valet - what's not to like!

Service

Excellent, friendly and efficient service and kept me upto speed as and when required, well done!

Service

easy arranging the appointment and excellent video showing tyres

Service

All repairs carried out promptly and kept informed of progress.

Service

Everything was explained in detail and I was kept informed at all times as to how my service was going.

Service

Difficult to get technical advice at weekends

Service

First class customer service from Mr A Smith & from Mr D Brown.Vehicle was well presented.

Service

On a previous repair the car was returned short of coolant and the bonnet unable to be opened

Service

This is in relation to my experience with Natalie, and her updates which just made me feel as if BMW were hiding something from me, also Andy when he phoned me and said “fantastic news your cars ready”. Hardly fantastic and just annoyed me even more.

Service

No issues other than just a tad expensive.

Service

Service centre was fantastic

Service

Overall the problems that I reported to the service department were dealt with and rectified, however I had to wait over 1 week for my car to be returned due to parts having to be ordered.

Service

The whole experience was very positive.

Service

In business one of the most important aspects is customer satisfaction, this ensures repeat business and loyalty. you obviously don't see this as I will never go into another agreement with DP. including my wife that will be over £100,000.LOST TO DP.

Service

all good no complaints from beginning to end

Service

As b 4

Service

While my car is in for a major service I expect to be given full information on any issues found, on this occasion I was asked for an additional £100 for an investigation into my brakes, I declined. A visual check showed one pad not making contact.

Service

Service warning light remains on after service and MOT, otherwise fully satisfied.

Service

Not sure if the objective is the service of the car , or based on the principle of more work required more dollars !!

Service

My car was repaired in East Kilbride BMW but had to be sent to BMW in Hamilton to be re-coded. Hamilton branch kept me informed about my car and also did my 1st service which was due after speaking to me for authorisation. Hamilton excellent service

Service

The customer service I received was appalling from one individual, therefore I simply will not be objected to this level of incompetence, arrogance and complete disrespect for another human being never mind customer.

Service

Was the first time i booked my car in for a service since passing my test, all my questions were handled and explained very well. Car left after being washed and hoovered and looked great.

Service

From the moment you enter the establishment your are greeted by the reception, sales staff and service advisors as a recognized and valuable customer. This includes all senior staff members.

Service

I can honestly say it has been the best service treatment I have experienced. From start to finish and in-between, the service advisor Andrew Smith kept me up to date with the progress and other work that my vehicle required.Thanks Andrew..

Service

KEPT WELL INFORMED ABOUT REPAIRS THROUGHOUT THE DURATION MY CAR WAS IN.

Service

They dealt with the repair quickly and also dealt directly with my insurance company

Service

Again - excellent service. The only reason I didn’t give full marks was sometimes you get too much ‘technical speak’ - I need ‘lay person’ speak!

Service

Good customer interface

Service

Because I was very pleased and impressed by the way Douglas Park dealt with this unfortunate error on my part.

Service

Great service

Service

usually a very good standard of customer service

Service

Excellent, fast and efficient service

Service

Dealt with competently

Service

I was consulted all the way through the service experience and I formed of progress and costs .

Service

Customer care was good, the lady dealing with me even showed me to my car.

Service

Hannah Johnston was extremely helpful and very pleasant to deal with

Service

Carried out service with a smile

Service

Staff kept me in the loop with all stages of the work

Service

Cannot complain as all issues I've had have been rectified swiftly without any issues.

Service

Upon entering the building you are always taken care of and nothing is ever a bother to the staff.

Service

generally happy with service given

Service

Kept up to date at all times.

Service

I had a problem with the software up date on my car which was handled in professional and courteous manner by your staff.Hav

Service

Douglas Park BMW Hamilton has been my servicing dealer since 1998. I know them and they know me. After purchasing a BMW car, the Dealer Service relationship is the defining factor in customer retention.

Service

Friendly staff and always willing to help.

Service

My car was booked in for a time convenient to me, the work undertaken and the problem resolved. All through the process I was kept informed of the progress made.

Service

Every piece of information required in given in an organised, thorough and friendly manner.

Service

Alloy wheel damaged during tyre rectification

Service

As usual was very well looked after and nothing seemed to be too much trouble.Managed to also repair wheel damaged in a pothole.

Service

There was doubt as to whether the fault with the car was covered by the AUC warranty. The matter was dealt with fairly via goodwill.I was surprised though that the replacement windscreen wasn't cleaned on the inside prior to the car being returned.

Service

Seamless experience

Service

Took the time to look at another issue and resolved it. Easy booking, courtesy car too.

Service

The problem I had with my vehicle was rectified at the first attempt and my car was returned to me in spotless well valeted condition

Service

I’ve been a customer for over 12 years and feel as if the reception staff (Liz) know me well. In addition, I have a lot of confidence in Paul Henderson who (so far) sold me 3 5-Series cars. The service reception staff change a bit but are helpful.

Service

Douglas Park are excellent to deal with.

Service

From start to finish service was excellent, I am a 72 yr old person & my initial contact was a phone call, I agree to uplift & delivery excellent service + who wouldn't want to take delivery of their car all washed & hovered!

Service

My service was done when I wanted without very little notice to the garage who were happy to accommodate me as always. They were in contact as soon as they knew the work needing done to inform me what they recommended and the cost

Service

Again I asked for a couple of things to be looked at and it wasn't done... I was told my car can pass an M.O.T. with two flat tyres... and that was one of the things I asked to be looked at.. second I asked why my warning device didn't come on to

Service

Good service

Service

very satisfied

Service

As always well looked after

Service

Quote £60 + for 5 liters of Adblue .......must have gold flecks coming out exhaust !

Service

My car needed the brake fluid replaced. Acknowledged with courtesy when I arrived, car booked in promptly, video sent via mobile, and a call to say when the car was ready for pick up. Car valet in and out.

Service

New tyre put on but still got same problemCalled up and said come back in but this is causing inconvenience with my work now having to take day off 2 weeks later to deal with it, no follow up call since stating still got an issue.

Service

Cause they check vehicle over as well

Service

No issues at any point from dealings with the branch

Service

Everything met my expectations

Service

Parks Hamilton's service is second to none. Fantastic company to deal with. Very professional.

Service

the problem took longer than I had intended to be at BMW,EG Was in to just show David my alloy wheel as they had put a new tyre on the week before and had put a mark on the alloy, It had took me the week just to get time to pop in

Service

Always a delight to deal with the service department

Service

good customer service

Service

Everything was completed on time to my satisfaction.

Service

Got my car back at my convenience and they even washed and hoovered it for me.

Service

BMW told me they had a replacement tyre in stock but once they had my car they discovered it was the wrong tyre. It took 4 days to get a replacement tyre & fit it. I could have gone to a tyre replacement business & got one immediately

Service

Major factor for ourselves is ease of dealing with BMW. This was compromised and created a difficult exchange with a second service individual.

Service

Totally professional

Service

Process was straightforward and the pick up and drop off was great, as my work commitments would make it difficult to get to and from the garage.

Service

No issues since

Service

Whilst in for a routine service, corrosion was identified to all wheels. New wheels were provided under warranty. However, every wheel weight was installed without care and attention to location and straightness. A further visit to remedy is required

Service

very polite staff and they run through your report with you. also very keen to get your car in a time that suits.

Service

Friendly, helpful and courteous service.

Service

Everything went well from booking the service and checking in, to getting my car back on time and washed.

Service

Slightky pushing for extras to be done on car but not urgent repairs.

Service

Car was ready on time

Service

My only disappointment was having to swap courtesy cars multiple times. Communication from dealership couldn’t be faulted. Ultimately, they acted quickly on a fault on the car so couldn’t be helped.

Service

First class service they could not have been more helpfull.

Service

The service rep. i dealt with could not have been more helpful. Kept in contact with me when car was ready & even performed an end of warranty check before i collected my car.

Service

Car was ok when it went in and seemed ok when it came out but the rear passenger near side window won't go down, never tried it before and thought I would just let them know at next service.

Service

Friendly staff and as above

Service

Self explanatory

Service

My service should have been carried out prior to purchasing the vehicle.

Service

Smooth from start to finish

Sales

Any of the staff I have dealt with at this centre know their vehicles that they are selling and quickly both understand my requirements and fulfill them.

Sales

Again an excellent sales and after sales experience from Mark Brown at Douglas Park Hamilton.

Sales

We as a family have purchased 7 or 8 cars from the parks group and I feel this time there was a lot of confusion with the cars delivery which ended up costing me £500 more for my insurance. Complacency springs to mind they will buy the car anyway.

Sales

We were shown all around the car and introduced to all of the software with great care and attention by Simon Lamond ...and of course Danny .

Sales

Friendly and knowledgable Team

Sales

Stress free process

Sales

Car beautifully presented , very helpful staff

Sales

Professional sales team.

Sales

Treated brilliantly by my salesman Mark a really engaging young man and a real credit to the company.

Sales

Bmw are in my mind the no 1 car to buy

Sales

It was a pleasure doing business with the staff at BMW Hamilton. The purchase and car delivery were done in a smooth and competent manner, we were also told to pop in or phone at any time regarding any issues with the car.

Sales

I always deal with Alisdair Lawson when I am looking for a new BMW. I always find him very helpful and he keeps me up to date and informed during the whole process from initial e-mail enquiry through to picking up the car. Would definitely recommend.

Sales

All staff pleasant and very helpful

Sales

sales staff didnt seem interested after the deal was done they had agreed to keep me updated regarding the delivery of the car i had to phone them

Sales

George Anderson was fantastic from start to finish an asset to your company

Sales

As above. The salesperson and the team were very accommodating. It was quick and easy. We knew what we wanted. No fuss. They provided. The showroom had a very good atmosphere around it.

Sales

Douglas Park Hamilton was the centre where the car was purchased, the only thing that lets it down is after paying £30,000 for the car, i was charger £10.00 for a set of replacement number plates

Sales

Our salesman (Paul) was brilliant. Could not have been friendlier, more attentive or more understanding of our needs. This is not a full top mark simply as I dealt with 2 Finance Managers and neither were particularly friendly/engaging.

Sales

Danny Ferguson was very helpful and we appreciated the going over of the vehicle systems in such detail at point of sale.

Sales

The purchase was very smooth and any questions we had were answered quickly and truthfully. George took his time showing us different models so we could make an informed choice. The video of the car after delivery was a nice touch also.

Sales

Mark who sold me the car was fantastic nothing an issue.

Sales

start to finish my experience was second to none. I honestly couldn’t fault it, from dealing with the receptionist on the phone to speaking in person to all personnel that I was dealing with directly at the dealership.Very courteous and professiona.

Sales

As above good deal and ex service

Sales

The car was brought up from down south when it was expected which we where told about and was earlier than expected which the salesman explained and he kept in contact to let me know when to collect it.

Sales

Excellent experience from initial contact through to colllecting car.

Sales

Staff were excellent .the showroom immaculate and the atmosphere just greatand the coffee brilliant.

Sales

Only thing that wasn’t amazing was the delivery turnaround time.

Sales

Service was excellent in every way