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Poor part inventory held at workshop. Lack of availability of courtesy cars.
very happy with service provided and helpfulness of staff
Bit of a mix up with the price of service when I got there but fixed out ok
The car had an ongoing. Fault which started before the warranty ran out
Good service in all areas from this dealership, no complaints.
My problem was taken on board and solved by a young man called Michael.
I think the issue should have been covered by the warranty.
First class service
Thank you for your response, we do our best to provide 1st class service.
For some reason the brake fluid has to be changed the following month instead of doing it all at once. So I have to take it back in again!
Sorry I know this seems silly, this is down to the service plan on the car and we can only do items when they are due. We can arrange to collect if this would be easier for you ?
Friendly helpful staff
This dealer knows how to look after its customers never had any issues whatsoever. Courteous and helpful throughout
Easy to deal with. Very clear works and times adhered to.
Good: Price-matched parts, loan car & quick turn-around.Bad: Got my registration wrong (even though had been previously updated). Promised to fix but no new invoice yet received. Confusing SMS-video by tech. Told to ignore by service adviser.
Pleased you tried us and as you found out the cost of our parts are not as expensive as you thought when compared against a specialist. You should have new invoice now and sorry for delay.
Quick and efficient service
Great customer service, very informative and attentive.
Thank you for comments, we do our best to provide a great level of service.
Satisfied with the overall service from BMW head office with the steering rack fault, although the customer service at Hamilton branch was lacking. Made to feel like I didn't know what I was talking about and that they had the experience not me.
Professional service in an excellent environment.
My car was taken on a ten mile test drive which I was not made aware of when collecting my car.I was charged £3.99 for screen wash when a bottle from your garage costs 4.99 but the bottle was not left in my car for me to use the remainder
Thank you for your response. Due to the nature of your issue this required a test drive to determine any faults sorry if this was not explained to you. The screen wash as you have noted was sold to you for less than the advertised price and it was all used hence why the bottle was not left in your car.
As mentioned above service excellent
Staff are so well organised and helpful.
As above, the recall was carried out and the car was health checked free of charge and cleaned, not all bmw dealerships do this.
Service completed as explained.
Delivered exactly as promised. Always exceed expectations.
Happy we exceeded your expectations.
The cost was quite high Although there was a discount but still too high
Happy you were pleased with the service and the discount offered. The cost was simply down to the amount of work that was required.
As mentioned earlier I was disappointed that the clutch problem was not rectified.
They got straight on to the problem even with out the car there
On time, no hassles and at the price quoted.
Ive dealt with the same salesman for all but 2 BMWs, and he has always given me a fair deal and excellent service.
Fixed the problem got a courtesy car car to help me Stay mobile.An all round good service .Staff always helpful .
We have increased our courtesy car fleet so have more cars available to reduce waiting times and make it easier and quicker when you need to have a car.
Economic and efficient.Also a handy location.
Did not think car needed service as had done less than 10000 miles wanted to add adblue despite tank being 3/4 full
wasnt a good exeperience , a chap told me how much the work will be , £1400 . was told that the car was ready , but wasnt informed of the price until i arrive. i end up getting a new 17 plate BMW , which im happy with.
Hannah could not be any more helpful great staff overall
Hannah was delighted to see your comments. Thank you
Everything from start to finish went very smoothly.Could not do better.
An excellent service both professional and friendly with just the right amount of technical information.Everything was explained clearly to me and in addition my car was washed and vacuumed inside.I departed reassured and confident in my BMW.
Responded to my request immediately
The problem was sorted to my satisfaction
I had elected to wait in the showroom while the service was being carried out. I was kept updated on progress. The showroom is a pleasant environment and the time taken for the service was slghtly shorter than I had been advised.
Service was superb SEE MY COMMENTS ABOVE
They carried out the service and gave me detailed information of what areas of the car needed attention
Douglas Park dealt with my needs in a professional and courteous manner, keeping me informed of progress at all times.
Good service from all aspects of this dealership, sales to service to the parts dept, 10/10
Always good advice
Could not have asked for a better experience .
car was in twice over a weeks period and tyre depth tread increased on the second visit. no consistency?
Very happy with parks bmw,booked at short notice for warranty check,car health check,mot test and service,car returned same day with no issues,small bill,and all cleaned up,
Love the atmosphere in DP. Nothing is too much trouble.
Thanks for taking the time to complete your survey. We do try and create a great atmosphere and the new coffee machine is fantastic.
Car was a day late in being returned to me despite telling them of need to have car back on date agreed. It was a wheel repair so was disappointed to find that the front wheels had different tyre pressures - 0.2BAR of a difference - not safe
Cannot fault the service received. However, after replacing the timing chain, the autobox isn't as it was before the car went into be repaired. The car went back in again & was going to be an additional £260 to check which I declined.
Loved how I was kept up to date with what was happening and the email giving me a video description of what was required
Booked car in on Wednesday for Thursday told tyre would be ordered in for car didnt get car back tilll Friday afternoon ??
Sorry for the delay, the tyre for your car was not in stock and we had to wait on it coming in.
Everyone involved were very friendly and courteous.
Service I received was great.
The service was expensive in my opinion.
The staff are nice
Waiting time despite appointment was a little too long but then the car was given back fully washed and vacuumed!
I was happy with the service recieved although the tyre was a bit pricey
The service staff at Bothwell Road couldn't have been better from start to finish, keeping me informed about my car every step of the way.
Customer service is at the heart of this dealership
No fuss, professional service, known standards
Service dept gave me the run a round with regards to a rust issue on body work. Service dept attitude could be better
Kept informed but hated paying for a loan car??
car was repaired as advised and within time agreed
Booked in at the appointed time and kept informed as to progress.
high standard of support and communication despite service being a bit pricey
After asking for my car knot to be power washed as I just washed and hovered my car before dropping off.when I got home I found two large dirty foot prints in passenger foot well and 8 miles on the clock, on a first service with no other faults
Quick, friendly service, visit was for a recall.
I was phoned to come in, I booked in, travelled 35 miles, and the service reception could not find my booking; however Nathalie the service adviser was brilliant, and sorted it for me.
Initial visit advised that the car did not have a puncture despite the warning light coming in twice and me inflating the tyre. I had to take the car back and then pay for the use of a demonstrator while the fault was rectified.
Great ... I waited on the car and drank coffee and read my paper and the staff kept me updated ... and my car was hoovered and washed before I got it back ...
Personal attention to detail, courtesy and helpfulness of staff made the experience very satisfying
They don't just make it a business, the staff make it Personal.
Prices of used cars are competitive and keenly priced. Warranty (new and used) is good. Bodywork warranty is good. Eg. BMW had no hesitation in replacing a boot lid that had developed a spot of rust on a five year old car.
promt good service
Not one complaint. Personal and attentive
I don't look forward to getting my car serviced but this was probably the best experience I have had over a long number of years. I was also given a very comprehensive report.
Car was washed and valeted and free health check given
Good friendly service.
Friendly professional service from all involved.
Contacted me before, during and after the service to ensure I was completely satisfied. Excellent !!
Nice people to deal with ,made you feel welcome
No complaints. All went very smoothly.
The guys were just fantastic. Thank you Alistair and Michael.
All BMW staff I have encountered have been courteous, professional and keen to ensure that my requirements as a customer are met. Their follow up interest in my purchase is also first class.
Thank you for your kind comments Mike. Looking forward to helping you into your 5th BMW soon !
Grant O'Connor, the salesman,made the purchase of my new car easy and fun. He was efficient, knowledgeable, friendly, polite and professional. Prior to delivery,he emailed a little video of my new car which really made it feel like mine.
Grant was delighted when he read your comments.
I feel that my experience was a result of Jonathon's helpfulness and general good manner as he made me feel welcome and at ease from when I initially entered the showroom.
Jonathan was pleased when he read your comments as he does his best to make the buying experience as easy as possible.
All good from beginning to end on purchase of new car, BMW good at keeping you posted at what's happening and when, also received after sales call from Paul checking everything ok
Every thimg ran very smoothly and the sales staff gave regular updates
had some longish waits
Sorry there were some long waits when you were sorting out your finance this was unfortunate timing as both business managers were busy when you were in. Delighted you scored us 10 out of 10 for how easy we were to deal with.
Very helpful, easy to deal with. This is the second vehicle I have purchased through Jonathan White.
Everything ran smoothly and quickly.
Everything went smoothly, quick process but always kept informed of progress. Had problems in past but feel everything has improved and had no faults or complaints this time.
Pleased you had a better experience this time and all went smooth. Thank you for the 5 star review.
Robert was great he told me everything I asked - was really relaxed and knew his stuff
Everything matched my expectation, my only very minor quibble is the amount of paperwork associated with trading in a vehicle and simultaneously buying a new one
Extremely satisfied. Very smooth and stress free process.
Thank you for your survey. Smooth seems to be a comment used by many customers and we were delighted you choose Douglas Park Hamilton again.
Kept up to date throughout
very good even though i had a company car BMW they still went through the controls and made sure i was happy
The team at the BMW Centre worked well togeather to get the car exactly the way we wanted. They were efficient, courteous and communicated well. Things went very smoothly.
the customer service was excellent which made me feel very special
Everything from the showroom to the garage where very well set up, car was ready to collect within 2 days. Attention to detail was spot on. Flowers for my wife and mother. Simple but effective touches.
The salesman Jonathan spent a lot of time with us helping us to decide what we wanted on the car he was very patient. We felt we got a good deal he threw in a lot of extras. We also got a lot of help from the product genius Simon. Both very helpful