Loading...

ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

You could be entitled to an additional £2000 contribution towards a brand new BMW or MINI!

Read

The BMW Lower Emissions Allowance.

Read

BMW i3 Service Inclusive

Read

Douglas Park BMW agree three year sponsorship of schools hockey programme!

Read

Douglas Park Hamilton Refurbishment!

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Complimentary Health Check!

Read

On the Road Again! Simon reviews the BMW i3...

Read

WIN A TRIP TO MUNICH!

Read

M to the Power 2

Read

GENUINE BMW BRAKE PADS & DISCS

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Gavin Alston

Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 7
  • Department Sales
  • Hobbies Football

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the company
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Ross Mackay

Corporate Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 2
  • Department Corporate
  • Hobbies American classic & vintage cars

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the company
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the company
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Product Genius
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention manager/trainer
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 30
  • Department Sales
  • Hobbies Socializing & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Susan Meechan

Service Advisor
  • Years at the dealership 3 months
  • Years in the company
  • Years in the industry 7
  • Department Service
  • Hobbies Cooking & holidays

Sarah McManus

Service Advisor
  • Years at the dealership 1.5
  • Years in the company
  • Years in the industry 1.5
  • Department Service
  • Hobbies Shopping & horse riding.

Andy Smith

Service Advisor
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 16
  • Department Service

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the company
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Michelle Patterson

Receptionist
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Reception
  • Hobbies Football & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleased to be contacted by phone to have the appointment made. I didn't know about the brake fluid change requirement. Nice to have these things looked after

Service

Totally satisfied with the care and attention received. Polite, quick and efficient staff.

Service

Coffee is great and staff so accommodating

Service

Fast

Service

Kept me informed what was going on with my car. Health Check, end of warranty check and the car's first MOT

Service

I was supposed to leave my car and pick up later but plans changed and I had to wait for it to be serviced. This was no problem to the staff and they arranged for it to be serviced straight away.

Service

Service advisor was excellent to deal with.

Service

Did everything you said you would and car ready at time I specified

Service

As stated above no problems occurre

Service

Apart from the initial telephone call to get service the whole experience was very smooth

Service

The few times I've been into BMW Hannah has been exceptional with not just me but also my husband, Hannah is very efficient, polite and knowledgable huge thanks!

Service

Quick turnaround and a very good job of making my alloy like new

Service

The same as above answer

Service

looked after well

Service

Kept up to date with progress and service completed earlier than expected.

Service

As always the staff at Douglas Park provide a first class service

Service

Staff collected my car and brought it back washed and hoovered. I also received update calls throughout the day.

Service

An all round perfect service was provided to me and the car appeared to have received pretty good service too. Potential issues also identified and informed at an agreable cost, without pressure to purchase. Very pleased.

Service

From start to finish I was completely looked after and could not have asked for a better service. All staff that dealt with me were fantastic

Service

Car to go in again over night ill be happier when windows demisting system has improved.

Service

The staff were polite and courteous including organising a car and driver to run me home as my car was likely to be in the workshop for several hours.

Service

Kept in touch with the progress of the upgrade of the software exercise.

Service

Everything went to plan and as it should

Service

Very quick and efficient.

Service

Service Advisor Hannah Johnston went out of her way to trace tyre insurance policy details for a product sold by another dealer

Service

Service staff are excellent

Service

Knowledgeable staff and understand customer service

Service

Quick and efficient.

Service

Service excellent

Service

Excellent service

Service

Everything ran smoothly and was completed within a few days.

Service

No problems

Service

The only downside was that I had to wait for over 10 mins to be seen by a Service Advisor as it was a busy time just after 8am.

Service

Service is quick and you receive all the feedback you need

Service

well looked after

Service

The work was arranged to suit me, the service was carried out efficiently, I was kept informed and treated very well by the staff at the dealership.

Service

Good service pleasant and helpful staff and great coffee

Service

No hassle, no obligations, helpful advice

Service

Excellent service

Service

As above helpful staff

Service

Liz, Reception, sets the tone: warm welcome. Hannah had paperwork for the day's job: suspension check, KDS & VHC. David phoned me re details. Car ready & work done as agreed. Hannah professional & conversational. Manager Brian name-checked me.

Service

The diagnosis, repair and customer service were all very good

Service

Good job done, friendly service, picked up and dropped off car and cleaned it as well.

Service

There was a misunderstanding regarding the level of cover my motor fleet certificate provided which led to an unnecessary delay. I missed 2 meetings in the time taken to resolve the issue.

Service

Exceptional Care

Service

Could not do better.Every aspect was spot on.

Service

Everything was dealt with as arranged including 3 different upgrades.The car was returned to me and it was gleaming after being washed and hoovered.

Service

At every stage of the day I was dealt with promptly, with absolute courtesy.

Service

Had an Alloy wheel repaired. The car was off the road for 4 days. It came back with the repaired wheel a different colour from the other 3. It has to be booked in again for another 4 days.

Service

The staff are friendly attentive to details and requirements.

Service

My BMW is running a lot better after the service and giving full confidence in the BMW service

Service

Very professional staff. No courtesy car available although offered a lift.

Service

Easy to book the car in or repair. Work was completed quickly and the car returned to us on time.

Service

I have had an excellent service experience with Douglas Park. They dealt with my problem promptly, identifying the fault very quickly. I was kept up to date daily with the progress of the repair.

Service

Part was not in on original day of booking however all efforts made to accommodate myself

Service

Generally service experience is extremely high. Some health check findings can be very highly priced for replacement / remedial work.

Service

The car service made up for the poor experience I had when i ordered the car

Service

You are definitely well treated, kept up to date with what is happening plus they deliver on what they say. Couldn't fault my experience with Douglas Park Hamilton.

Service

They did all that I asked within timescale and budget and kept me informed.

Service

God service and staff with no pressure to buy what you don't need

Service

See above

Service

No hassle experience.

Service

They just cared for my situation

Service

Despite having a discount card (-10%) the bill for my first service was c£315. This feels too expensive.

Service

Everything done very well and very polite and helpful service

Service

It worked as agreed.

Service

It was a quick and efficient service, with a quick wash and vacuum a nice touch. Five stars would have been valet pick up? Just an idea

Service

Courteous and knowledgeable

Service

My vehicle has not been in to parks. My son's vehicle has, registered in his name. I have continually asked for this correction to be made and each time I'm assured that the correction he been made. Unfortunately it still hasn't.

Service

Liked the video link showing service

Service

The guys at the service desk were really helpful when I explained to them that I was going away on holiday whilst the car was being serviced and needed to leave it the garage until I came back. This was no problem and my car was kept there safely.

Service

Service was swiftly completed and cheaper than first quoted.

Service

Met immediately on my arrival at reception and directed to service department treated well everything explained. I left my car the previous night my choice no issues with request. Car serviced as explained and car was spotless when I picked it up.

Service

I was kept waiting for over 3 hours with no one informing me of any progress

Service

Quality, on time and very high level of cleaning car afterwards.

Service

Excellent staff

Service

Good communication, but car given back with fault which should have been noticed by repair done

Service

A OK

Service

Very attentive and good explanations

Service

Car running better after being in at garage and also the wash and hoover are a nice plus.

Service

I like the idea that you collect the car.

Service

service was very good, tyre price very expensive and got them a lot cheaper somewhere else. Thought you would have matched the price

Service

The whole process of booking in the car and arranging a courtesy car was trouble free.David Wood was very helpful and showed excellent customer care skills.

Service

Seriously fantastic start to finish

Service

On arrival I was told what would take place and when I could collect my car. At the alloted time I was called to collect my car and was given a full run down on the work carried out

Service

Everything completed in a timely manner and to my satisfaction

Service

My car was uplifted and returned without problem.

Service

Very thorough and complete service from booking in to collection when completed.

Service

they are clear, concise and transparent with servicing and not pushy to sell services you do not require

Service

on calling personally at the garage on the Monday morning I was initially advised that 1st chance to look at the car would be a week on the Friday , thankfully after some discussion agreed to drop off the next day, car then dealt with very promptly

Service

I was briefly ignored by the service advisor i was directed to, who was then slightly abrupt when telling me to "take a seat and she will see me in a minute." She also barely looked up when dealing with me.

Service

As above.

Service

As above

Service

First class , bmw should take some learning from this centre

Service

Friendly and very straightforward and flexible, also squeezed in a recall issue (EGR) so I wouldn't have to come back.

Service

I have bought many cars from Douglas Park and I keep going back because of the service. The sales team listen to my needs and present me with options so I can make an informed decision on my new car. I seriously will not buy a car anywhere else.

Service

The service and staff were all of a high standard, my only issue was that the part required for the repair was not immediately available so I had to leave the car overnight.

Service

Car to garage for Retro Fit. No prior problems.. Advised car needed new washers.. Disputed. Advised washers were ok but wipers needed replacement. Accepted. Car returned. Engine warning light on. Car returned. Advised £900+ repairs. Not accepted.

Service

Very efficient, friendly staff.

Service

There are insufficient characters remaining to give my answer. If you wish me to answer please contact me.

Service

Staff were very helpful from arranging the service, getting a courtesy car sorted. The service staff were excellent, I was kept informed of everything happening to the car. The collection of the car was dealt with really well.

Service

The personnel I dealt with were courteous, professional and efficient at all times.

Service

can,t be bothered?

Service

First rate support from the dealer as I have come to expect. I have purchased many cars from BMW and from this dealership; the buying and owning experience this time has surpassed expectations and will ensure my lotalty going forward.

Service

Completely satisfied was kept up to date at all times on the stage of the service

Service

Happy with the service - but surely a bit dishonest in not offering a repair cost of tyre.

Service

Air conditioning re gas was not carried out to a high standard. On board diagnosis of brake vacuum recall was supposed to be done on 14/06/17, visited garage on 22/06/17 to be told in fact it had not been carried out as stated on previous visit

Service

Service reception is very well organised and staff are very courteous

Service

I feel that they could have a more appealing entrance to the service area

Service

Sales staff are always very courteous and happy to help.

Sales

Staff at Parks were ready for us, spent time and took the care to be sure we were completely satisfied and happy when we drove away.

Sales

Service was straight forward, sales team competent and friendly.

Sales

As I have written above from start to finish including the blip with the 3 seriesI was helped and guided all the way thru.When I picked up the car on 7th August a young man from the tech team took me thru all the details of the car. Thanks again.

Sales

Very friendly and answered all my questions in a manner easy to understand

Sales

Again no pressure desire to give me what I wanted at the right price

Sales

Car delayed by one day but not a problem

Sales

Very quick from start to finish.

Sales

Great no pressure sale very friendly atmosphere

Sales

The staff at Parks of Hamilton couldn't have done more. Great service.

Sales

The whole process was fully explained to my satisfaction by Alistair Lawson allowing me to come to my decision to purchase.

Sales

As above

Sales

I was kept informed every step of the way and the sales executive (Alisdair Lawson) undertook all the extraneous paperwork like the cherished number plate transfer) that I would find stressful.

Sales

As above - can't give a 5 to anyone.

Sales

Informative and friendly staff at Parks of Hamilton

Sales

Representative did all the work.